Tomislav Tobijas Community Champion

Congrats everyone!! I'm also reporting back just to say I've cleared my goal as well - passed both ITSM and JSM Essentials ACA exams :)) I'm in the same boat as Jimmy now holding all 11 cloud certifications + one old pro skills badge, and all 3 designations 😄 Not sure what to do now though 😅 Btw, there should be one enamel…

@omar_abdelbaset so, in the end, it's only that one project which is 'causing problems' or this appears for some other projects as well? Is there maybe some kind of pattern you can notice? For example, are we talking about company-managed or team-managed projects? Business, software, or service projects? Any additional…

Hi @sunil vemulapalli , I know there's something like that for Jira (recently announced): https://community.atlassian.com/forums/Jira-articles/Jira-Unblock-emails-in-bulk/ba-p/3025272 As for Confluence and Atlassian Administration, I don't remember seeing anything like that for these specific admins. Atlassian Support can…

Hi @erica_bogosian , I don't believe these graphs are configurable (at least not yet). I've tried checking feature requests related to mission control but there doesn't seem to be one related to your requirement. 👀 You could reach out to Atlassian Support and discuss this further with them. They could raise a new…

Hey @Zander Collier , I've used Aura a while back, so I can't help much here. But, my recommendation would be to maybe reach out to the vendor directly. Each Marketplace listing should have a 'Support' tab where you can find contact information (e.g., service desk link). In the example of Aura, this should be…

Hi @Vijay Kumar , Question - How are you exporting items from Jira to Excel/CSV? If you're using native methods (e.g., via global search), I don't think you'll manage to get that information. I believe you could use REST API and the following endpoint /rest/api/3/issue/{issueIdOrKey}/changelog where you're actually looking…

This citation coverage visualization is quite nice! Good job everyone 👏

No more need to dig through W3Schools resources to find HTML formatting for email content 😅 Nice one!

Hi @Ismael Wismann , I'm forwarding this to Atlassian Community Support to potentially provide assistance on the matter. Cheers, Tobi

Hi @Rebecca Umaru , Have you contacted official Atlassian Support via https://support.atlassian.com/contact/#/ or have you asked for assistance somewhere else? There are numerous factors when it comes to setting up (new) Jira project. This is usually handled internally, by your Jira admins, or by Solution Partners (or some…

Hey guys, Quick info on that matter - a few ACA exams are scheduled to be updated in the upcoming weeks/months. 👉 Anyway, when you're taking an exam, you should see a 'Comment' button for each question, where you can write down notes and also comments that are then visible to the Alpine (and then Atlassian) team. 👀 These…

Ah, got it. Thanks for sharing that info! I currently don't have any instance with Xray to test it out :/ I'd recommend reaching out directly to the vendor > https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?tab=support&hosting=cloud Additionally, you could check out their release notes to see if…

Ah, thanks for sharing additional info @Paolo Marangio ! What you're using are software/business forms and what I was referring to were Jira Service Management forms. Forms in Jira (software/business) can only be manually recreated (there's no copy option). I've tried checking open JAC suggestions, but I couldn't find…

@Marcell Bendik I've tried checking for open JAC suggestions/bugs, but couldn't find anything strictly related to what you've described. (note that I agree that this appears to be a bug) I'd recommend reaching out to Atlassian Support and discussing it with them. As you've said, messages agents receive could be misleading…

Have you managed to clear this out @Rick Pena ? I'm guessing you pre-select the Jira project where you'd like to import those items? Does this project have different work types or potentially only one work type? I'm aiming towards the direction that, if there's only one work type, potentially you won't be able to select…

For me, it's mostly Jira, but I also do have some items/tasks/reminders in Google Calendar. I guess it would be easier to have everything in one place, but I'm managing at the moment. Waiting to go on vacation or have some extra free time to consolidate everything and make one 'unique' system. 🤔

Hi @omar_abdelbaset , Have you managed to resolve this? I know there are some limitations and potential bugs on the mobile version but I haven't seen this one yet. If you've invited this user via web browser and they successfully managed to log in, have they tried the mobile app after a while to see if those projects will…

Hi @Pallavi Gupta , With system/native tools and features, I'm afraid you cannot achieve this. On cloud, you could potentially use AI/Rovo to get this done, but when looking at on-prem, you'll probably have to design some in-house solution. 👀 Cheers, Tobi

Hi @Svenja Schmand , I haven't used this app, so can't say much, but if no one jumps in here to provide a solution, I'd recommend reaching out to the vendor directly. Each Marketplace app listing has 'Support' tab where you can find contact info for the app vendor (in your example > this). Vendors are usually quite helpful…

Hi @Gary , Yeah - users usually build some kind of automation that 'logs' transition date/time into a specific field (date or paragraph field types). In short, you could use smart values such as {{now}} or {{fieldChange}} to input that data somewhere else (on specific transition). Additionally, you could use the system…

A bit late as we switched from Gmail to Outlook a couple of months ago 😅, but it's a nice upgrade! Will definitely use this on my private instance! Nice 1 :))

Hi @Jeff Sumner , I'm just gonna move this to Atlassian Analytics group as this is more related to that app, as I guess you'll get better assistance there. Cheers, Tobi

Hi @Paolo Marangio , Are we here talking about filled in form on a specific ticket, or just built form which is connected to specific request type? If you'd just like to copy form from one project to another, you can use "Copy to project" action and then additionally edit that form in destination project if required.…

Hi @Marcell Bendik, Counter question 😅 When you're using editing multiple tickets from the queue, are you using "Transition" or "Approve" option here? Or maybe something else? I mean, if you're using "Approve" button, it would be expected to say that items were (not) approved. But, I've just tested this and it seems like…

Hi @Antonia , My recommendation would be to enabled/check this option you've mentioned > "Use approved domains to grant..." Now, the desired result can be configured in multiple ways, but my recommendation would be the following: * Enable this options as mentioned above * As you have your own domain (internal accounts),…

Hi @Koloman Pfeffer , I've just seen you reply in other thread. I've tested this with Description field, and it displays all info in the portal view once the request type is set (same as Marc confirmed). Can you share which field types you are using? For example, which field types are "Confluence Link", "Confluence Page…

Hi @Ashish Ranjan , Interesting. Can you please additionally share which page you're using to view/sort those items? Is it global item search, "List" or "All work" page within the project or some (I'm guessing) Xray functionality/view? I'm trying to find a view where you can set 'page size' but I'm unable to do so 👀…

Hi @Stephen Gordinier , I haven't been playing much with DBs and importing/linking items from Jira, but I believe that from Database, you cannot update field values, while if you're using Jira work item macro, you can (for some fields). Related to the second bullet, you could 'reimport' items if you navigate to More…

Hi @Rick Pena , Can you maybe share some information from where you're doing the import? Are you navigating to Jira administration > System > External system import or are you importing items via global item search? Also, if you're using Jira administration to import items, are you using the new or the old import…

Hi @Katerina , When you say "...we exceeded the number of users in JSM..." do you mean you're currently on annual billing cycle and you have 'fixed tier'? Also, if you're adding users locally, you can never add more users than the tier's limit. So, I'm guessing you're using Atlassian Guard? If so, simply buy a new tier or…