Tomislav Tobijas Community Champion

Hi @Sabrina Mandese , Adding spotlights to templates is currently not supported. 🫤 The workaround would be to add placeholder text with something like: Insert Spotlight here and upload header image But it's probably far from ideal. I'd probably suggest reaching out to Atlassian Support and discussing your requirement with…

Hi @Vitalii Martyniuk , Not sure if there's a workaround for this, but so far, only the far right column is considered as 'completed' status when it comes to sprints, reports, etc. There's this feature request JRACLOUD-90410: Update Report Logic where 'Done' is based on a status category or workflow, which points more to…

Hey @Pamela Bennett , I think you'll have to downgrade to the free plan first. * Go to your Workspace Settings. * Navigate to the Plan & Billing section. * There should be an option to downgrade. Now, if your account is integrated with Atlassian billing, you can follow the instructions from here. Pretty much this: * Visit…

Hey @fban , Have you tried using v3.4.30 instead of 3.4.26? Not sure if this has been addressed in the newer versions 👀 There are a couple of 'rebase-related' reported bugs, but I don't think these exactly describe what you're experiencing. Apart from upgrading, a couple of things you could check: * Check for Reserved…

Well... a quick update: The Next Chapter for Compass ...With this shift, Compass will be phased out, and we are encouraging all Compass customers to transition to DX to benefit from these new capabilities... So, it would appear that DX IS replacing Compass... 🤔

Hi @신은화 , In addition to reaching out to the billing support team, it’s also worth checking the data retention policy: Track storage and move data across apps / What happens to Free plan apps if they're inactive for too long? This explains how long data is kept after deactivation and whether recovery is still possible,…

Hey @- , I'm guessing you're uploading this through "Jira administration" > "External system import"? I mean, there's this limitation JRACLOUD-81999: Values mapped to "Issue ID" field upon import will be saved to "External Issue ID" custom field, but it's not exactly related to your experience. Guessing you've also…

Hi @Jontue Hollingsworth , To add one case I've been experiencing - I've got multiple browser profiles, and only one Loom account, which I mainly use for recording videos. Now, once I stop recording, Loom automatically opens the video in a browser (the lastly used window), which doesn't necessarily have the same user…

Hi @Aishwarya Rajagopal , Have you tried following the official instructions here: Integrate Compass with GitHub? Note that personal GitHub accounts cannot be connected: Personal GitHub user accounts can’t be connected to Compass. This app can only be installed for GitHub organizations and enterprise accounts. Anyway, are…

Hi @diogenesderm , This seems like a duplicate question to this one: Email Not Receiving Account Recovery Link – Possible Suppression List Issue I'd suggest continuing the discussion on the other question you've posted. Cheers, Tobi

Hi @seigo_miyae , The only way, currently, to add some restrictions for manual rules is to set/limit who can see and run your rule (future to be called "flow"). This is stated in the official docs here: You can limit who can see and run your rule by selecting specific users and/or groups from the trigger’s dropdown. But…

Hi @Ringo Choi, You can check the subscription/app status here admin.atlassian.com/billing. You can follow the instructions from the official article, Reactivate a subscription 👈 You need to be org admin to navigate here. Note that Atlassian does have a maintenance policy for their apps, so sometimes they might seem…

Yeah, I'd probably recommend going for Trello Premium free trial > this should 'unlock' the ability to raise a support ticket here: Atlassian Support and they should be able to help out (and also check the status of that board + recommend next steps). Once you get this resolved, you can downgrade back to the free plan. 👀 I…

Good thing you've checked @Attila Murvai It would be best (and easiest) if your ex could access their account and reopen the board. I mean, that's the cleanest solution. However, if the old account is deleted, then it will be tricky (not sure if it will be possible at all). If the account is deleted, then re-registering…

Hi @Matteo Gianello , You'll have to deactivate those listed apps - mainly JSM and CSM (and I believe others will be automatically deactivated as well). As stated in the docs, that should trigger the deactivation process, and you will start the 60-day grace period after which you should be able to delete the organization…

Hi @Attila Murvai , Have you tried the following process to reopen the board: Reopen a closed board? If you are/were a board admin, you should be able to reopen it. Cheers, Tobi

Hey @Trey Wilson , Have you gone through these steps: Troubleshooting two-step verification? Particularly this part: * Go to https://trello.com/login * Enter your email address and password * When prompted for a verification code, select Can't use your phone? * On the recovery code screen, choose Can't find your recovery…

Hey @Saman Levin , Question before we proceed - how does this notification that gets to all members of the organization look like? Are we potentially looking at Organization added notification instead of the created one? 👀 I mean, a full alternative to out-of-the-box customer notifications would be to use Jira automation,…

Hey @Stefan Fuerstenhoefer , If you'd like something like Labels list but only for a specific parent page and its sub-pages, there isn't a straightforward way to get that 🫤 We haven't found any open suggestions for having additional filters for this macro, so it might be worth checking with Atlassian Support if they could…

Hey @高下大輔 , I haven't used or tried this integration yet, but I've seen similar discussions once or twice. For example: * Jira integration with Google gemini. * Anyone have luck setting up Google Gemini Enterprise with Confluence Cloud? Might be worth pinging these guys if they've managed to connect systems for their use…

Hey @Kishan Patel , Unfortunately, Bamboo is not yet supported here. This is stated in the official docs: Enable deployments To enable the Deployments feature, you’ll first need to integrate Jira with your CI/CD provider. Bamboo is not yet a supported provider for this feature. If you're using any other CI/CD tool…

Hi @Widerlani Campos , What do you see when you navigate to Space settings > Apps > Slack integration? For the app you've mentioned, the docs are here, but they do not say much about troubleshooting. Although you could use /jira manage within the specific channel where you configured it to see all connections. One more…

Np. I've pinged the forum support team and someone should reply within 2 business days. They will probably provide more info or request some additional info if needed 🙂 Until then, have a great weekend!

...i saw online tutorials that said you could connect it for live data. https://support.atlassian.com/confluence-cloud/docs/import-data-into-your-database/ Hah, interesting. It would appear the docs are incorrect here. There's no "Connect" option, although that tab might have been renamed in the meantime to "Import" and…

It's cool to hear that you have backups for all or the majority of things. Most people don't have that 😅 And yeah... regarding backups - you could do a whole site backup or a single space export. I have my private instance where I kinda do both, from time to time, depending on how often I use it. If you're really keen to…

Hey @Shivalika Sharma, Alex from Vertuna (ConfiForms vendor) is usually quite active here, but you could also reach out directly to their support team via one of their support channels. 👈 Vendors are usually quite responsive when it comes to general or troubleshooting questions related to their apps, so you might try out…

Hey @Ramnish Kumar , Unfortunately, you cannot change the visualization/display of whatever is shown when searching for other users. The only thing by which you could distinguish two users with the same name is the avatar, and that's if they have a custom one (profile image and such). Like, there are a couple of similar…

@Elizaveta Gurdzhi Well... It's not usual or expected, but I wouldn't say it's not possible. 👀 Are these new pages have you migrated them recently from the legacy editor? I'm asking because there was (or is?) one hiccup related to converting pages from legacy to the new editor that might result in this. What you could also…

Hey @Adam Lessem , If you click on a database > More actions > Templates and import and switch to "Import" tab, there should be "Confluence" option. This is documented here: Import data into your database, but the docs may not say that much. Now, the thing with this is that you cannot actually import the whole space... I…

Hi @sravani vennapusa , Are you saying you'd like to remove this behavior or to build it? There are a couple of ways you can build this, like Jira automation or notification schemes. 👈 Now, probably the best recommendation would be, if you have an internal Atlassian/Jira admin, to reach out to them and try to troubleshoot…