Tomislav Tobijas Community Champion

Hi @Yara Al_tousi , Is there any particular message that's being displayed when you try to invite new collaborators? Also, note that in a free plan, all members are admins by default. On the other hand, in Standard or Premium, permissions can be restricted. And you must be Workspace admin to add new members. (as per this…

Hi @添喜黄 , Might be that this is caused by Sourcetree's inability to handle non-standard Git references. Like, when Codex extension creates refs, it could be that it creates "dangling" or "bad" references. 🫤 In the end, I believe Sourcetree relies on a clean git for-each-ref output to populate its UI. Anyway, you could…

Hi @hy , Can you share which channel you have used to reach out to the support team? Generally speaking, licensing questions can be raised here, Atlassian Support: Pricing, Billing & Licensing, but I can also ping someone from the forum support team to maybe take a look at your existing ticket and escalate this if needed.…

Hi @Arno Wolthers , Just to add on top of what German said... You could potentially use Excerpts (or now, Synced blocks), but that's probably not what you're looking for, as you'd need to copy each excerpt or synced block to that main/parent page. Your case does make sense, and also as German said, you can check open…

Hi @Negar Jalalian , Well... There's this new Backup and Restore feature, but it's actually a paid add-on, and it kinda makes sense if you have a larger instance. Now, a while back, we did use this repo and created a script that automatically creates backup files, but there have been some changes in the meantime as the…

Hi @Tony , You can simply open this CSV or Excel file, select the column with emails, and copy that. Once copied, paste the data into Customers > Customers (if you have "Customer and organization profiles" turned on in the space settings) > Add customers. Emails should be separated with commas or semi-colons. After that,…

Hi @Ishrat Ali , Are you asking about Jira Service Management or Talent? To learn more about Talent, you can check this page: https://www.atlassian.com/software/talent Similarly, JSM overview can be seen here: https://www.atlassian.com/software/jira/service-management Can you maybe elaborate on what you mean "...to which…

Hi @Sanjay Kukreja , In addition to what others stated, here's the official article on the data retention policy for free plans: Track storage and move data across apps / What happens to Free plan apps if they're inactive for too long? I'd also suggest checking the email inbox (or potentially the spam folder) for emails…

Hi @Sophia , A 'million dollar questions' I'd say 😅 I can just talk from experience seeing how different companies operate (as I work in consulting), and I can immediately say that there's no right way. Everyone operates differently. 👀 Anyway, related to environment tracking and validation - Atlassian will here probably…

Hi @Serena Parham , Have you managed to sort this out? It might have been related to the stated incident, or sometimes these messages do appear if specific permissions are missing. Also, if you're an org admin for this app/site, you can use System Health page in Atlassian Administration to check the status of your apps. 🚦…

@Andrea Robinson you should be able to write all details via the form I've shared in my previous reply. Even if you're using different Atlassian or billing accounts, you can simply share all information there. As this is a public forum, it's not recommended to share information such as emails, invoices, etc. 

Hi @Andrea Robinson , You can raise refund-related tickets via this channel Atlassian Support: Pricing, Billing & Licensing, select Payments > Request a refund and fill in the details below: Cheers, Tobi

Hi @Nadia Volanovsky , There's nothing official yet, but I do believe there are some advanced Jira admin-like features that the product team is exploring. (I did chat with them a couple of weeks or maybe now even months ago). Again, there isn't anything official or anything on JAC, but this might be deployed at some point…

@Arkadiusz Wroblewski I don't think there's a specific one for Confluence, and that they aimed for Jira to be the first app in the portfolio, and then it would be rolled out to other apps (although, preview panels were announced a while back) Also, there probably won't be any differences when it comes to pages - it's…

Hi @Jeroen van Mierlo , @Alex_Podkanski, just a quick check - have you managed to sort this out?

This was left hanging for some reason @Akshata 🫤 Have you managed to find the solution?

It might be that they are slowly phasing it out 🫤 There's no official information around that and there's no mention of changes in Jira related to this (at least nothing in app releases). What you could maybe do (if you're an app admin), is to reach out to Atlassian Support team to confirm this. They can maybe share some…

Wait... @Stephen_Calvert you're saying that when you try to click on a link in For you page in Confluence, things open in a preview panel on the right side of the screen? If so, that will probably be far from ideal 😅 I've checked 4 sites and all my links open in a new tab. All of that being said, I know there's a lot of…

Hi @mlibai , Yeah... this is a known issue from earlier versions as well. 🙁 You can see open bugs on that topic here. I'd suggest dropping a vote, leaving a comment and setting yourself as a watcher to receive notifications about updates. 👀 Cheers, Tobi

Hi @Jenny Hansen Lane , There is no configuration/setting to hide this timestamp. What you could do is to duplicate the video, which will then create a fresh timestamp. Not ideal, but it should work. I'm not sure if there's any other workaround for this. 👀 Cheers, Tobi

Hi @doug haller , This usually lands in the inbox of whoever is Microsoft/Azure admin within your company. Now, it can be a bit tricky to grant that access, although it should be possible from the email that they would receive. I think they can also navigate to Azure Portal > Entra > Enterprise applications and approve or…

Yeah, that's the main reason I'm waiting for Rovo in Administration as well 😄

Hey @Brian Taylor , There are a couple of feature requests around that. One example is: ROVO-283: Allow Rovo agents to help with Atlassian organization administration I think I've heard something on this topic at Team '26 last month, but I'm not sure if there's an official statement and a planned date/quarter when this…

Hi @Jess Hellens , Can you share which guide/article you're trying to follow? Here's the official one: Change your email address (mainly, we're talking about this) Also, can you share what exactly seems to be the problem? Cheers, Tobi

Hi @Vincenzo Di Marino , It usually takes some time to actually deactivate/delete apps/products (as stated here: Deactivate a subscription) If you believe the deadline has passed and there's some issue with deactivation, you can reach out to Atlassian Support: Pricing, Billing & Licensing > select Your Account > Cancel…

Hi @Fawwaz Alhakim , Please use this channel to reach out to Atlassian billing and licensing support: Atlassian Support: Pricing, Billing & Licensing They should be able to assist you and provide the next steps you can take when it comes to this. Cheers, Tobi

Hi @DJ , I've asked someone from the forum support team to chime in here. They'll probably reply here within a day or 2. Cheers, Tobi

Hi @Lena Schnitzer , Firstly, congrats on getting married! 👏💍 As for the account, best option might be to contact the IT department to temporarily recreate or grant you access to your old work email address. Parts of the whole recover your account process are described here: Recovering your Trello account Trello Support…

@Trish Cordes glad you managed to resolve this! I'm curious, what was the issue in the end?

Hi @Bailey Lissington , I'm not a fan of team-managed spaces, but you do exactly that > multiple team-managed spaces (one per sub-team). Now, what I implemented last year was for an org that uses the Spotify model (Tribes, Squads...), where we used company-managed spaces with separate boards. 👀 Basically: * Space = Tribe *…