Tomislav Tobijas Community Champion

Hey @RituMa I’m not seeing any scheduled maintenance or active incident listed on the public Atlassian Statuspage at the moment, and the Jira sites I have access to seem to be up and running normally. That said, I’ve seen a couple of similar reports in the Community today, so it could potentially be a site-specific or…

Hey @quinton_lawman , Did you manage to get around this? As German said, databases would be the best bet. I even think we build a solution with databases for really similar requirement. (And from what I remember, it worked pretty well 🙂) Apart from that, you could think about using Tasks/Actions and Task report macro, but…

Hi @mridul_mahesh , This may indicate that your Jira site is currently undergoing scheduled maintenance. You can read more about that here: https://support.atlassian.com/organization-administration/docs/what-is-a-maintenance-window/ I’d recommend reaching out to your organization admin, who can check the status of your…

I love the positivity around this post @Danicuordirose ! Apart from what Rob and Fadoua said, I have found Atlassian Learning and things like public and/or live training really useful :) Forums are also great if you want to learn some tips and tricks around the tool, use cases, mindset and such 👀 Keep rocking! 🙌 Tobi

Hey @rajeswari saravanan , Piotr explained this pretty well a while back and here is the article link https://community.atlassian.com/forums/Automation-articles/Let-s-automate-project-creation-using-Jira-Automation/ba-p/2075145 I think we built a solution around this and it ended up really well. :) Cheers, Tobi

Hey @Sayantan Ganguly , This sounds/looks cool! Any chance you can remove restrictions from the Loom video? It asks for logging in (I'm guessing it's only available to Atlassians). Cheers, Tobi

Hey @Young Musicians Fund Quadra Island , Can you maybe share your question here to see if we (the community) can help? Atlassian does have that support policy for free plans, where you'll mainly be redirected to forums (so, here). 👀 Potentially, if there's an issue with the system, your account, etc., you could reach out…

Hey @Ryan J , Is this still the case? I've checked a couple of our instances and we still have solid colors. Although the rollout isn't immediate for all instances, it might be that this will be deployed in the next week on our sites as well. As for what Cristian said, to raise a ticket, you'd need to be an admin on a paid…

Hi @Kristina Svobodina , The easiest solution is to upgrade to Premium. But, as that isn't always a possible solution 👀, you could maybe consider restructuring the levels you already have: * Epic (Level 1): Use this for your platform-specific grouping (e.g., "Feature X - iOS"). This keeps your "per-platform" view intact in…

Hi @Debinha Prado , Since this involves duplicate charges and a refund request, I’d recommend reaching out directly to the Atlassian Pricing, Billing & Licensing team, as Community members don’t have access to billing or payment details. 👈 Select something like Payments > Request a refund and fill out the form. They should…

Hi @Nik , Yeah... this is not intuitive, as even with free subscriptions, you basically have 'billing administration,' but you can check the following: 👇 Option 1: Transfer Billing Responsibilities If you want to keep the organization active but delete your personal account, you must assign a new billing administrator…

Oh, interesting @Ryan! Thanks for sharing 🙌 This just gave me one idea for implementing LogicMonitor or a similar tool in a couple of our environments. I'm curious - you said you implemented this for scripts... Have you considered using the same/similar thing for automations? That's something I was thinking while I was…

Hi @maruen , I've pinged the forum support team to take a look at this. 👀 Someone should get back to you here in 1-2 business days. Cheers, Tobi

@NICOLETTA HADJILAMBI apologies for the delay (kinda OOO). I'm assuming you've got a valid DC license - can you maybe reach out to Atlassian Support to see if they can assist with this? They'll probably know more if there are any other architectural changes when it comes to different versions that might have affected this.…

@Andrés Beneito Herrera glad you managed to resolve this! Thanks for sharing what worked 🙌

Hey @Luke Bair , We're using Loom (although not in a traditional way) but I haven't seen this particular popup really 👀 Maybe once though... My question is - when you say "...this appears to be a default behavior..." what URL are users actually accessing that this thing pops up every single time? Disregarding all of that…

Hey @Anand Narasimhan , These are intentionally separated into a tab-based design to reduce UI complexity and maximize workspace. Basically, there is currently no native setting to merge the repository browser back into a sidebar within the repo view. What would be the goal here (meaning, requirement)? Like, are you…

Hey @Chris , As others pointed out, when looking natively, databases would be the 'best bet.' Depending on the details of the use case, did you maybe think about using Assets to store values/data such as permissions, feature flags, etc.? We do have/know a couple of clients who extensively use Assets for pretty much…

We display Assets in Confluence pages as well, and personally, I also like how there's a bi-directional link between the Jira item and the Confluence content. This is definitelly interesting suggestion (and I don't think there's an open feature for it on JAC). What I'd suggest, @Maria Ciobanu is to maybe reach out…

Hey @Kasyah Sydnor , I can agree with Kris and maybe suggest databases for this (together with actual pages for policy content). It would probably be best bet if you want to do it 'natively' without any addons. As for actual data protection (if you're looking for that), Atlassian covers things like: * Data Protection: All…

Hey @Julien Fiocco , On top of what Ajay and Nikola said/asked, if you're trying to actually just start a new Confluence app/site, I'd recommend the following steps (if you already have an organization): * Navigate to admin.atlassian.com. * Select your organization and then navigate to Apps → Atlassian apps → Add app. From…

Hey @Thulasizwe Manzini , There seems to be a global outage when it comes to Jira apps/sites. We have our production down at the moment. Statuspage is... well, not really up-to-date sometimes, but I'd still suggest monitoring it for app updates. 👀 Your org admin can also check System health in Atlassian Administation…

Hey @Seb Coursol , Yeah... there seems to be a global outage of some sites. ⚠️ I'd suggest taking a look at Atlassian Statuspage (as Gor linked) - they'll probably post an update soon. Our prod site is also down, so... we'll have to wait a bit until this is resolved. *note that these things are usually resolved relatively…

Hey @Jurgen Boer , Apparently, some of our sites are also down. I'm OOO, and my colleagues just reported that our production is 'unavailable' We've raised an official support ticket, but as Gor said, I'd suggest monitoring Atlassian/Jira Statuspage for more info. 👀 These are usually resolved relatively fast, but for your…

I don't know about creamy ice cream (we don't do that much here 😅), but if I had to pick something that I really like today is Ben & Jerry's Chocolate Fudge Brownie Ice Cream. So good!

Hi @irshad arippayil , It could be that the Support team would need to run manual garbage collection. 🧹 I'll ping the forum support team to take a look at this. Someone should get back to you within 1 or 2 business days. Cheers, Tobi

Hey @CGMSC Automation , Just a note at the beginning: Compass is moving to DX, so you might want to consider this. More on that here: The Next Chapter for Compass 🆕 Regarding migration, you can check if there's this option: In your Opsgenie instance, navigate to Settings > Migrate Opsgenie to start the process 👀…

Hi @Nat Grauman , As this is a Marketplace app-related question, I’d suggest reaching out to the vendor directly. For ConfiForms, you can find the available support channels on its Marketplace page. 👈 Alex from the Vertuna team is also active on the Community and may chime in, but it might be quicker to contact their team…

Hey @Ellis Rodgers-Sells , As this is a Marketplace-related question, I'd suggest reaching out to the vendor directly via one of their support channels: Xray - Test Management for Jira / Support 👈 You could also check their official docs here: Xray Cloud Documentation / Getting Started > potentially you'll be able to find…

Hi @totototo_kk107 , Yes - you can reach out to Atlassian Support: Pricing, Billing & Licensing > select something like: Payments > Request a refund, fill out and submit the form. Cheers, Tobi