Tomislav Tobijas Community Champion

@Stephen_Lugton cheers for the link! Seems I've seen it but completely forgot about that.

Never considered versioning and if whiteboards support that... Insightful info. Hope they roll that out soon enough.

Regarding those users who still use draw.io, I guess they are using it via a web app or a standalone desktop app? Looking just from a budgeting perspective if we're talking about Atlassian Marketplace apps which are used only by a couple of users.

Cheers for the insight @Karine VANEL - I've never used Miro but I know there are some integrations with Jira (and I guess Confluence). As for draw.io, I can relate as we need it for a complex interactive graph which isn't supported yet within whiteboards. Anyway, whenever you decide to migrate/move from draw.io, I would…

Ah yes. I completely forgot about that limitation for everything below Premium plan. I surely agree with this statement. Limiting whiteboards per site almost on the same level as limiting number of pages that can be created within a site or a space. Based on that, it might be even cheaper to use third-party apps rather…

There are two issues here: * Guessing the bottom 'green' status is named "Closed" (it isn't visible on the screenshot) * You don't have "Reopened" status on your workflow So, you need to edit the workflow first in order to proceed with automation. Just for 'demo' purpose, I would suggest creating transition from status…

@Mahesh Yadav by the looks of it, you could be missing the transition from "Closed" status to "Reopened". You will need to share the issue workflow in order to assist you further.

Sorry for jumping in here - just a quick info. Information about updated sprint names should be visible in the Jira audit log - https://<SITE-NAME>.atlassian.net/auditing/view. So you could also check out there to see how sprint was renamed: Note that you need to be a Jira admin in order to access this page.

Hi Ishita, Currently, there's no way to (re)configure this (even though some people already asked for functionality to be able to configure the naming pattern). Here are some JAC suggestions you can take a look at and vote for, although similar requests were declined in the past as the majority of users were okay with…

Hi Vivianne, As this is a similar topic to the one raised earlier, here's the link to another question that might give you some insights: https://community.atlassian.com/t5/Jira-Service-Management/Auto-close-ticket-if-no-response-in-7-days-and-reopen-if-replied/qaq-p/2845681 Cheers, Tom

Fun new stuff on the horizon! 🏅 Regarding challenges, is it possible to see all available to do/in progress challenges? When you expand the kudos panel from the top navigation bar, it seems that only 15 challenges are displayed some of which take time to get and some are locked. There are obviously more challenges behind…

Regarding the first rule, the JQL would probably look like this: status = "Resolved" AND updated < "-10m" For more info on working with JQL operators see https://support.atlassian.com/jira-software-cloud/docs/jql-operators/ Regarding (re)opening request on comment, you would need to construct something like this: * As…

That's right. Although the workflow is usually a bit different when it comes to reopening tickets on comments. For example, it usually goes as follows: * If the ticket has been inactive for (let's say) 7 days, move it to the status "Resolved" * In case someone comments on a ticket while it's in status "Resolved" it would…

Love the vote feature!

Hi @Mahesh Yadav , You can achieve this behavior by using JSM automation rules. These are also part of system templates - navigate to Project settings > Automation > Templates and search for the following two: * Resolve issues due to inactivity * When a customer comments on a closed requests -> then reopen the request…

Hi Damien, Correct me if I'm wrong - you would like to display an embedded issue list in the description field of the ticket (Smart Links view). By following that, you could use something like this https://confluence.atlassian.com/jirakb/use-automation-to-edit-link-formatting-on-paragraph-fields-1157182190.html. However, I…

Hi George, From my knowledge, there isn't a way to configure these two links for each organization. Instead, you could 'hardcode' customized filters to get the desired results. I quickly checked JAC (jira.atlassian.com) but didn't manage to find a raised suggestion for this customization. A suggestion would be to reach out…

Hi David, Not sure if when accessing forms via automation or REST API you can get form visibility. If so, what you could potentially do is have some scheduled automation that checks the attached form(s) and checks the form visibility parameter (if it's set to external). This is not the prettiest solution and, personally, I…

Hi Alex, Just a note to this discussion - whenever you set Organizations field value, this will automatically mean that all users/customers within that organization can access that ticket. What you're doing with automation is basically the same as if, let's say, Customer A selected to share the ticket with that…

This is a good reminder for all teams that are not doing this regularly. I think we, as a team, are trying more and more to point out the importance of having a safe environment within a team and the company. 💚 We might just use some of the available plays during our next pause-and-reset moment.

Yeah. For example, if you need to display issues for each user (which are assigned to them), you could create a 'dynamic' filter by using currentUser() function. Something like: assignee = currentUser() With this, you wouldn't need to create separate filters/boards for each user but rather just one which would display…

Hi Jarrod, As Walter posted, you can easily create a new board from the project board menu, or you can navigate to https://<SITE-NAME>.atlassian.net/jira/boards (if you're not using custom domains/product branded URLs) and use Create board button on the top right of the screen. Next, follow the steps for creating a new…

@Gabriella Evans _K15t_ currently, we're exporting mostly customized end-user documentation. Hopefully, in the future, we'll expand to exporting some business/sales & finance-related content. Once we try out some templates, I'll be sure to share the feedback.

For me, as many have already mentioned, a key element of effective feedback is getting straight to the point—whether it’s positive or constructive. When it comes to positive feedback, I value it when people are specific about what I did well (e.g., what worked during a project and what I should continue doing). On the…

Congrats on passing the ACA-915! 👏 I could reflect on everything you said to myself 👀 I've earned all Cloud ACPs and ACAs were somewhere in my backlog. During Team '24 in Barcelona, I'm glad I had the opportunity to take ACA-915 for free (also started with that when it comes to Associate certifications), and preparing for…

Here's me thinking 500km is long and people here doing 1k just for fun 😅 Jokes aside, I think that was the longest trip I've been to - when I was a kid we went to the seaside each summer, and each trip was something around 500km. As I'm not a fan of flying and as next year I'm planning to go to Belgium (from Croatia), I'm…

Seems we have more and more 'old timers' (when it comes to using Atlassian tools) joining here 😄 Welcome to the group @Johann Batt !

Interesting question - I've tried checking the changelog once one approver (out of a couple) approves the ticket but it seems nothing is logged then > I've tried using the issue updated trigger to check that out. There seem to be a couple of questions on similar topics so these might be worth looking into. Here's one: *…

Hi @Martin Quezada, From my experience, it's usually something on the Atlassian side - most likely an email is on a suppression list. I've just checked our raised support tickets and there's a quite a few of those related to suppressed email addresses. When it comes to mail handlers, I don't think there's a way to see logs…

Not sure how I missed this post 👀 Just thought of a couple of use cases where we could really take advantage of public whiteboards.