Tomislav Tobijas Community Champion

Love the new UI for analytics 😍 Regarding the data time range - any chance there are plans on extending the range from year to date (YTD) to all time (since the site was created)?

I haven't had a chance to try out Rovo yet, but Atlassian Intelligence is a blast, to say the least. I've struggled or didn't have the time for writing detailed issue descriptions and with AI quite easy once you provide just a couple of guidelines of what the story/task is about. AI descriptions, together with suggested…

On additional note/question - which issue type level are you trying to create and for which system requires a parent? Are we talking about standard issue types or some lower or upper-level ones (as you are on Premium and have the ability to customize issue type hierarchy)?

Hi @Kelly Ballwanz , Do you, by any chance use some third-party add-ons (e.g. ScriptRunner)? I know you can set a behavior (which is not visible on field configuration or workflow) to have a specific field required on create screen(s). Regarding Parent field, I am not aware of any other native way other than workflow…

Similarly to everyone else, my Community journey began when I got stuck when implementing new processes within my organization. To be honest, I didn't find the platform to be quite intuitive to find the content or answers I was looking for but after some time, when you learn which groups are used for what, it's relatively…

I never went to these 'American summer camps', as people from Europe like call them 😅 Nevertheless, I went camping once as a part of a regional sports tournament and I remember sleeping in one of those big military-sized tents with over 200 people inside. Everything was great apart from one night when there was a…

Way to go @Bryan Guffey ! Not to scare you, but I'm expecting much from this group 😁

Apart from voting, this grouping of sticky notes with AI looks really cool! I want to organize one meeting right now just to test it out 😅

This is a hot topic for us/our clients too. From what I've seen and heard at Team '24 in Barcelona, docs related to DORA should be published (by Atlassian) within the next couple of weeks.

Hi @Ashleigh Smith , Based on the requirement and the fact you're on Premium plan, I would maybe suggest using Atlassian Intelligence for this purpose of going through meeting notes and creating action items. You could, for example, add those meeting notes directly in the Jira issue (as a description) and then use Suggest…

Hi @Chris Brown , Although these are not beginner courses, I would suggest going through the following: * Streamline projects across Jira with shared configurations * Create workflows across Jira projects using schemes * Configure workflows and notifications in Jira projects * Getting more from Jira workflows Depending on…

Hi @Nicole Lee , There seems to be a lot of content related to Jira Align on the University, but it appears to be restricted to partner accounts only as I can only see the content with my business/partner account and not my personal University account. Would be great if someone from the University team could confirm that…

Hi @Mark , Sorry for the spam, but is there any news now? I would also like to 'move' one project from one instance to another. If there's JAC suggestion on this, could you please share it? Cheers, Tom

Great article @Teodora V _Warsaw Dynamics_ ! We're also starting to switch from parent pages to folders (in some cases/spaces). @Ron - you can actually create a link to a folder but whoever opens that, the system will automatically redirect them to the first page or other content inside the folder. I also agree that having…

Hi @Jovânio Sousa Morais Junior , I guess you could use Automation for this. Within the automation rule, you can use webhook ("Send web request") action and Jira REST API to update the project category. Here are some materials on the topic: * Automation webhooks * REST API | Update project Basically, you could send a web…

@Taylor Chappell yeah. It would need to be a service project. I think you can even have a 'mixture' of project types connected (e.g. both Software and Service) to a workflow, but at least one needs to be a service project in order for this approval option to show. *note: this is a screenshot from cloud

Now I see we're talking about DC platform, although from my knowledge this should be the same. Can you just double-check this project that's using the workflow is JSM project? Or can you try to assign it to another JSM project to see if that will help?

Hi @Candace Springman , Firstly, welcome to the Community! Regarding Assets, here are some useful materials: * Getting started | Asset and configuration management in Jira Service Management * Getting started | Assets onboarding guide For some 'more advanced' materials, I would suggest Atlassian Success Central and…

Hi @Taylor Chappell another note on approvals and on what Tobias said (although I'm not 100% sure if you need to have two outgoing transitions in order for this option to show) - in order to get that "Include approval step" to pop up on the status, you need to connect this workflow with a service project/issue type within…

Hi @Nand Patel , The approach with this would be by using REST API and POST method to add users to a group. I don't have an actual example here (we did something similar though), but you could take a look at the following discussion and question…

@Janice @PJ Zaiac wasn't sure who to tag, but can someone take a look at this? It still seems to be an issue. 

Although I'm currently aiming to get these 4 ACA certifications to get the designation and I'm still missing 3 at the moment, based on the one Associate exam I took, I can say it was relatively easy compared to ACPs. Even though it's just a designation title, I agree that it might be worth considering some different naming…

As I don't work frequently with the DC platform, this information is quite insightful, to say the least. Regarding cloud and this comment @Simen Burhol_Kantega SSO_ : For cloud annual subscription, you will experience reduced functionality in e.g. Confluence if you exceed your user-tier limit. We're discussing IdP-synced…

Hi @keivan / K1 , Any Jira administrator, so any user with Jira Administration product access (Jira product admin), can create a backup file and download it. More on user admin access can be found here: https://support.atlassian.com/user-management/docs/give-users-admin-permissions/ Additionally, with Atlassian Guard…

Hi there, An additional note is that, for connecting IdP and setting up SSO, you will need Atlassian Guard Standard or Premium. Here are some materials that might be helpful: * https://support.atlassian.com/provisioning-users/docs/choose-your-identity-provider/ *…

Hi everyone! 👋 I've been working with Atlassian products, primarily in the cloud, for about five years now. In my current role, I work with mid-sized companies that are planning to scale into enterprise-level organizations, and I'm keen to gather insights from this group on how best to navigate that transition. I'm…

Based on the discussion above, you would need to modify your process a bit: * once issue resolved i have closed the ticket > do not "close" the ticket, just send it to the status "Resolved". By doing so, if the customer replies to a ticket, automation can 'reopen' the ticket and transition it to another status. So here,…

Can you please clarify what exactly is your question or issue here? I want to ensure I'm understanding it correctly. Regarding the scenario you mentioned, you can’t directly add a condition like 'if the ticket has been commented for 7 days then reopen the ticket, if not, create a new ticket' without a more in-depth…

Hi @Mahesh Yadav , Hope this will applicable when commenting on ticket via support mail id? Yes, this will work when customers comment via email as well. Please let me know where I can see no of days in how many days ticket will re-open For this part, please refer to the following…

We, as a family, didn't usually watch something together nor anything like that. Instead, I usually played PC games and that was how my weekends usually went (btw, I still love gaming just don't have that much time for it). However, the tables have turned and whenever I go home now, we usually either watch some movie (2…