Tomislav Tobijas Community Champion

We've been using forms within JSW projects for a while now with some, 'workarounds'. 😅 Glad to see this is finally officially rolling out!

Hi @김재훈 _Jaehoon Kim_ , When saying 'child issues types', are we talking about standard issue types (level 0) or sub-task issue types (level -1)? You can see the issue type level if you navigate to Settings > Issues > Issue types. As far as I know, there are not any limitations when it comes to the number of standard issue…

Welcome @Kelvin Harrington ! I would also recommend these University courses and learning paths Andy and Jimmy mentioned. With those, it's quite easy to get familiar with the tool but to also learn about some best practices when it comes to using it. As with everything, it's recommended to 'start small' and then build up…

Hi @Tricia , Project timeline pretty much displays issues as horizontal lines based on their start and due dates. When talking about 'counting weekends as days to complete', what does this exactly refer to? Usually, when looking at effort estimation, you would use time tracking fields such as Original and Remaining…

It was so much fun to play! Looking forward to more of these events in the future. 😄 Big shoutout to all the organizers! 🙌 Just a quick note on Which feature is available only in team-managed projects? > Card cover images: This feature seems to be also available in company-managed projects, where you can now select cover…

Hi @Fernando Redondo Munoz , If we're talking about request types in Jira Service Management, there is a way you can hide requests from the portal UI but still have them accessible via URL. To do that: * Navigate to Project settings > Portal settings > Portal groups and remove this particular request type you wish to hide…

Hi @John Block , Question regarding those two fields - did you use any specific templates when creating a project? I checked one of our instances but there are no "Maintenance Start Time", and "Maintenance End Time" fields (although this is a bit older site so not sure if it's up to that). I've also checked JAC about this…

Cool topic! From my perspective, I can just say that the more I work within this (IT) industry, the more I'm impressed by how many people just don't care about the data they're working with. That is until something happens. I've also been working with the financial sector and you could find data 'leaking everywhere'. Or…

@Gitika Verma good luck with the exams!

Brian, If by partially you're referring to this part You don't have any message displayed to the user. That's how conditions usually work. There are no messages that will be displayed somewhere on the issue (you could use Forge or some other way to inform the end-user but that's another story). If you would like to just…

Hi @Patrick WAI KHAI SONE 👋 and welcome to the Community! I'm pretty confident you'll find what you're looking for on Community forums. If not, you can always submit a question and people here are usually pretty quick to provide answers 🙂

Hi @Sergio Araujo 👋 and welcome to the group!

Hi @Mathieu Lindebringhs , I'm not aware that there are any additional restrictions available when it comes to the creation of new customer accounts. If you've followed the steps in the linked article, can you confirm that customer access for External customers is checked? Particularly talking about "Allow…

Hi @Brian Taylor , Sadly, I don't think you'll be able to do this natively. You might need to consider using ScriptRunner or JWME apps for this. Not sure if there's a JAC ticket for this (if anyone finds it, I would appreciate it if you'd share it). Maybe, you could build some not-so-pretty workarounds with automation as…

Hi @Valerie Knapp this unfortunately doesn't work with Epic-Child relations. Only with standard issue type-sub-task relations. If you, for some reason, connect sub-tasks with Epics (move or change parent), then this would work as expected.

No worries! While we definitely don't want them emailing requests (otherwise, what's the point in using Jira at all and/or all the forms in the first place?) Yeah, if the goal is to move away from emails and inboxes, then probably that would be a way to go. However, in many cases, clients usually ask to have email…

Fyi, there is/was a partial outage when it comes to Atlassian Guard - see here: https://guard.status.atlassian.com/ and particularly it was about errors with provisioning services, so this might have affected your organization too. We are investigating reports of intermittent errors for external directory configuration in…

Hi @Yasmine.Elkhodrani , If talking about the cloud platform, the one policy I could think of is the authentication policy set in the admin.atlassian.com, a.k.a. organization Admin Hub. Are you by any chance Organization admin for your company? Also, do you know if you're using IdP sync (e.g. Okta, Entra ID or such) for…

Glad you've managed to find the answer you're looking for @NoName. Just as a future reference if anyone stumbles on this question, here's a support article about adding restrictions on request types in Jira Service…

Just as an info, hidden request is usually a standard practice for "Emailed request" that comes by default when enabling emails in JSM project. With it, customers can raise tickets by email but still can see and communicate on opened requests via the portal. ℹ️ However, it's important to point out that even when you hide a…

Ah, so it's a custom approval process. Based on what I could gather from the info provided (and correct me if I'm wrong), not much can be done except using workflow to construct this. However, you could use self-reflecting transitions which would actually show up as Action on the issue view screen. So, create a…

Great news! One question that I've raised also before - any insights on when space keys will be able to contain upper-case characters/capital letters? Having URLs and space keys in lowercase looks a bit inconsistent with what we had before and what we have in Jira.

Noticed this just last night and it seemed really good so I decided to archive a dozen of personal spaces 😂 Copy permissions feature is great! Just another idea for the future - maybe the title column could immediately have a link on the space name that points out to space settings (or something like that). Just to save…

@Jaime Netzer , @Suzanne Veljanoski tagging you as group leaders - any chance you can provide some insight into whether some Jira Align courses will be available to the general public? Or are there any other plans on this topic? Note that if you navigate here > Content by Product there's a 'card' for Jira Align (visible to…

Thanks @Elsie Wang ! Btw, I can confirm that this seems to be an issue on our site too (what @Connor said): I also noticed a discrepancy in the data between the Site analytics and Space analytics. In the Spaces tab of Site analytics it shows the # of updates in the space. But in the Users tab of Site…

Hi @Ann Rumenapp , Just before diving into the topic, are we talking about approvals in Jira Work Management (now Jira) or approvals in Jira Service Management? Also, is a project in which you're using approvals company-managed or team-managed? Another question - are Approval Decision and Approval Rationale custom fields…

This could actually be really useful when it comes to DORA regulation and some best practices for enhancing security. 🛡️ Thanks for sharing!

Hi @Gitika Verma , I cannot say much about the tech industry in general, but I can point out Atlassian University as a reference you can use regarding the Atlassian ecosystem. From my personal experience, going through the courses and by getting certified I learned a lot and I can also say that a lot of people in the…

Sorry for jumping in here but I just wanted to give out a note on this: Also keep in mind that once the labels are created, you cannot delete them, therefore, calmly analyze your needs so that you can decide the best options for you and others. Labels are actually 'deleted' once you remove a particular label from every…

Hi Ann, As already stated, native Jira gadgets within dashboards won't be able to provide desired results as you won't be able to group and sum values from different sprints with the same suffix in the name. I would check Atlassian Marketplace for this specific request and try out apps to see if any of them can achieve…