Tomislav Tobijas Community Champion

Well, in our case we do have an Atlassian Account connected to this shared mailbox but we do not have Microsoft license connected to it (so, it's not classified as a regular Microsoft/Entra ID user). But, if you use that shared mailbox in automation for example, the answer is no - you don't need to set it up as a separate…

Great news @Kristin Perchal ! Although regarding this: As the new navigation is enabled at the site level, all users on the site URL will have it enabled by default. Personally, I would rather like to see this disabled by default and then we can inform specific users to enable the new navigation in their personal settings.…

Great demo @Fabian Lim ! Thanks for sharing :)

Hi @Sherry Nightingale , This depends on the mail system/provider you're using for this particular shared mailbox, but it is generally possible to set it up the way you mentioned. For example, we're also using one shared mailbox and 5 or 6 of us get all emails sent to that particular address (and we also have our own…

Hey @amueller , I've received an update from the support team: Unfortunately, we don't have a public-facing JAC for this. However, I would like to inform you that our internal team has mitigated the issue, and I request you to validate it. I've tested creating issues from email and attaching email to existing issues and…

Hi @Harish N , Regarding issues related to users not receiving invitation or verification emails, I would suggest checking out the following article: https://support.atlassian.com/atlassian-account/docs/email-address-verification-issues/ If that doesn't help, you can try to reach out to Atlassian Support as one of the…

@[deleted] no worries. Community is here just for that - to help out newcomers and to share info, ideas and solutions. And to meet new people too :) Regarding jira.atlassian.com (a.k.a. JAC) - you can log in there with the same account you're using here, for Community, and then vote (you only have one vote per issue),…

In addition to what Harrison said here, here's an article from Rachel about status categories - Jira Image of the Day: Status Categories as I know these might be a bit confusing in the beginning. Basically, there are only 3 categories (and you cannot create an additional one, or change the existing categories): * To Do -…

Love this! (and the idea about Atlassian-inspired origami!) I was introduced to origami back in elementary school by one of our maths teachers. We had one extracurricular activity (a few times a month) where we would only create origami in different shapes - mostly related to mathematics, but we also made some animals…

Hi @Kaladin Stormblessed , If we're looking at the solution without any addons (Marketplace apps), Jira automation should do the trick. There are a couple of ways you could do it. I would suggest checking out the following threads: * Re: Automate status change after X days * Re: Automation when there has been no change on…

Hmm, indeed. At first, I thought that if there were no changes in the scope, it wouldn't pull data all over again. However, I don't think that the app actually looks at scope changes but rather refreshes the worksheet based on a defined period/schedule. I've just set one integration on an hourly schedule so I'll see how it…

Hi @Noam Roznitz , Are you using Jira Cloud for Google Sheets add-on to pull issues from Jira to the worksheet? If so, can you check the configuration on Schedule tab within the app? There are options for app to pull new data hourly, daily, manually... If multiple people have access to the same worksheet, it might be that…

Hi @KOMAL_THIND , I'm personally on Android so I cannot confirm I can replicate this issue. I would suggest looking at open bugs related to JSM on JAC. Also, I recommend reaching out to Atlassian Support and explaining the issue there so they can check it out. If their team hasn't detected this, they'll most likely create…

Hi @Emilia Glibowska , There's just one mistake regarding this second IF condition - Epics and Stories (and other standard issue types) have Parent-Child relation. That being said, Epics cannot* have sub-tasks but child issues. So, when using Related issues condition, the option you want here is Children instead…

Hi @[deleted] , We're almost there :) - check out the following suggestion in JAC: JRACLOUD-47605 To-do lists (checkboxes) / action items / checklists in text fields Up until this is finalized and released, I would suggest going with multiple subtasks for each item as this has proved to be the most effective way (at least…

Hi @Tia Marciel , As far as I know, there's currently no way to aggregate data in that way. What you can do is export it as CSV and then manipulate data further. On the other hand, if you have Atlassian Analytics (meaning you have at least one product on Enterprise), that might be achievable. I've only tested Analytics for…

Hi @TheClarinetGuy144 , I would suggest you follow the steps in the following official KB article: Migrate Assets (previously Insight) data from Datacenter/Server into Insight for JSM Cloud While it might be possible to, somehow, import things with Data Manager we haven't managed to test that one out yet. Data Manager is…

Hi @Namrata Tahilramani , I just did this the other day so I can share the following - it really depends on how everything is set up on your end. Like: * Have you verified your current (old) domain in the Atlassian Admin Hub? * If so, have you claimed all accounts under that domain? * Are you using IdP to sync users from…

Additionally, I've tested it with the exact example you're looking at - the one where, in my case, the field Select List (single choice) is in fact a dropdown field, and you can use option names as values in the Lookup table and not necessarily the option IDs.

Hi @Jared G , You're on the right track but you would just need to change 2 things: * The smart value (looking at the second screenshot and at <company> Department field) for getting value based on the key from the lookup table should include .get() function, where in the brackets you can use the assignee smart value *…

Hi @Ryan Fisch , I think there's no way to currently get that information without using REST API calls/web requests. I would suggest taking a look at the following question and answers: https://community.atlassian.com/t5/Jira-Service-Management/How-can-I-use-the-Organization-detail-fields-in-automation/qaq-p/2551334 There,…

Hi @Rita Arellano , From what I've got from the question above, you would like to sum all story points from issues under the epic and 'exclude' stories that are in status 'Canceled'. On the first glance here, shouldn't Lookup issues contain JQL such as "Epic Link" = {{issue.key}} AND status != "Canceled" As with the…

Hi @Sai Vamsi Vedula , The Jira Fundamentals path has been converted to Get the most out of Jira learning path. Although there is no assessment at the end, there are questions for almost each activity within the path. Also, once you pass all activities, you'll receive a virtual credential for passing the course (such as…

Hi @Andreas Gölles , This might be a bit advanced as the solution uses automation webhooks/web requests and Tempo API. However, we did work with Tempo API on some integrations related to the cloud, so I might be able to help out a bit although you would need to point out at which part you 'got stuck'. As Joseph said, the…

Great news! Hopefully, this will encourage other Jira product teams to develop something similar as requests for public sharing are actually common among our clients 🙃

Hi @Sarah Ferguson , I believe list view functionality is same across all Jira products and project types (when looking at the backend). That being said, there's a feature request on having ability to set default List view columns: * JWMCLOUD-98 Ability to set default List view columns, controlled by admin of each project…

Hi @Artem Kurenkov , This is currently not supported in business projects. However, you can vote on the following suggestions related to the functionality you've asked for: * JWMCLOUD-688 Include subtasks / subtasks in the issue type board filter to visualize Sub-Tasks independently in the Board view such as standard or…

Quick update - the support team has confirmed that this in fact is an issue and that their internal team is working on the same. I'll post an update as I hear back from them.

Question regarding smart buttons - Are there any plans to expand this feature to allow for custom actions beyond the current templates (so basically that you can customize smart button, like automation)? Guess this would be a huge help for tailoring workflows to meet specific team needs. Thanks!

The virtual service agent in Help Center is something I think will help a lot of customers. I've also seen a lot of people here on Community struggling with having many portals and customers not being able to quickly find specific requests they want to submit. Think this can quickly provide information to end-users without…