Tomislav Tobijas Community Champion

Hi @Joël van Amerongen , Can you share which items are being sent to backlog/new sprint (in which status are they)? Also, can you take a screenshot of how the board column <> status mapping looks? Cheers, Tobi

Hi @Antonia , Yeah, it's a bit tricky sometimes when navigating in Atlassian Administration. Anyway, to get to "Portal-only customers" list, simply click on one of the site names (on the left side). This should open additional options for the selected site and you can then see a list of invited/created customer accounts…

Apologies Jeannie - been a busy week and this just came up on my review list. Yeah... Sadly, I don't have an iPad to try to replicate that behaviour :/ I've tried checking open bugs but I'm unsure if there's one related to the problem you're experiencing 👀 I'd recommend reaching out to Support team as they probably have…

Apologies @Chandrasekhar Reddy Sripathi - this went under my radar. Thanks for sharing the screenshots. Can you maybe additionally take a screenshot of a Confluence page as well? Are you using specific macros for listing those Jira items or is it a regular Confluence table? For example, I've tried using Jira macro (new &…

Hi @anitha.palamalai , On top of what Humashankar said, here are open feature suggestions for both cloud and DC: * CONFCLOUD-50282: Ability to view task due dates in calendars * CONFSERVER-50282: Ability to view task due dates in calendars Not sure if there's any known workaround. Potentially, you can use integration with…

Hi @Renée Hill , Which item types are you using here? If there are some custom ones, can you check which hierarchy levels are each? I've noticed that the bottom part includes sub-tasks as well, while the top number (next to "Start sprint" button) includes only level 0 items. That being said, I didn't manage to get that…

Hi @wayne.irwin , As this is a Marketplace addon, I'd recommend reaching out directly to the vendor to discuss this further. Usually, vendors/apps have issue trackers and feature suggestion boards where you can see reported items and their status. Potentially, someone here has also stumbled upon this problem and can help…

Hi @Ghosh_ Arghanil , This appears to be a custom field (as I'm not seeing it in the list of system fields on our instances). Can you maybe share what field type is "Confluence Link"? I've tried using the URL field and it seems that the URL value entered there is/will be visible in the item list view(s). Cheers, Tobi

With my name on it > these ones would be relatively 'fresh' > 2020 at the earliest. But, this nudged me to check what's the oldest object on all instances we're managing, and I believe this is the oldest one I could find (although I just hand-picked a few orgs). Pretty impressive considering I've thought most customers…

Thanks for sharing the link/feature suggestion!

Hi guys, It definitelly could be some backend issue then, as it only affects specific columns in specific databases. I'll try to ask someone from Atlassian if they can take a look at it and get back to you. Apart from that, you could also reach out to Atlassian Support for assistance and deeper troubleshooting. Cheers, Tobi

Hi @Adam Slate , There isn't some 'clean' solution to this. There are a couple of feature suggestions you might want to take a look at: * CONFCLOUD-35150: Tasks' due dates should be notified to users through notification box or email * CONFCLOUD-78963: Automation for Confluence to be able to set a task rule to trigger a…

Hi @Julian Helms , As far as I'm aware, there's no option to add translation to Assets in DC (not sure if there's one on Cloud as well). There is quite old suggestion related to your requirement: JSDSERVER-7570: Multilingual labels/fields As for workarounds, unfortunately I'm unaware of any except recreating objects/object…

Hi @Antonia , It is possible to create attributes where users select objects from another schema. All of these 'sections' in the dropdown are actually different schemas (in your example, "Services" is a difference schema). I'd recommend checking other schema settings. On the General tab there should be an open in…

Hi @Pendem, Anjaneyulu , There are numerous ways item editing can be restricted. More on permissions overview can be found here: https://www.atlassian.com/software/jira/guides/permissions/overview#what-types-of-permissions-exist Anyway, can you share some additional details on: * How are you creating an item?…

Not an answer but an additional note/concern - if you have numerous integrations with third-party systems, and you use automation, 60 min of processing time could be relatively small and you could, probably, easily breach that. ⚠️ On the additional note, if you use Delay action(s), you could easily breach the limit. All in…

Hi @Jun Hyoung Park , We've just discussed about this topic here > https://community.atlassian.com/forums/Confluence-questions/How-can-I-cancel-an-account-I-have-created-by-mistake/qaq-p/3022507 So, I'd recommend checking replies and links for cancelling subscriptions and/or deleting Atlassian account. Cheers, Tobi

Hi @Mariia Bov , Does this happen only in one specific database or on all databases across the site/instance for that specific column type? Also, can you try using a different browser or incognito mode to see if the problem occurs there as well? I've personally never seen this error. I've tried testing this on one of my…

Hi @Ana Hooper , On top of what Valerie said (which is related to cancelling/deleting your subscriptions and organization), here are the docs for deleting your Atlassian account: Delete your Atlassian account But yeah - related to subscriptions, it's fairly easy to create new product under new org. As I'm aware, this is…

Hi @Barbara van Rooijen , Are we talking about Atlassian Teams and adding people there, or simply adding people to a specific Jira project? Or maybe something else? If it's the Jira project access, there still should be page where you can add people. Athough it's a bit different if we look at team-managed and…

Wow, interesting 🧐 I noticed that they've removed Labels from the bottom a couple of days ago but didn't bother to check if these are clickable in Details panel. I'd recommend checking official feature requests and if there isn't one open for this, reach out to Atlassian Support to open one. Definitelly a vote from my side…

Hi @wojtek_pawlak , As it used to work and now it doesn't I'm unsure what the problem here would be. I haven't read anything about changes in that area that could affect this. Have you tried recreating the rule and seeing if the new one would work? 👀 Additionally, as error isn't that specific, maybe try reaching out to…

Hi @Antonia , Apologies for the delay from my side. I have created a test account, logged into the customer portal with it, but it is not displayed anywhere in User Management. Erm, it might be the case that you've actually created portal-only account. Try navigating to admin.atlassian.com > Products > *select site >…

Hi @Chandrasekhar Reddy Sripathi , Can you maybe share screenshots of an issue you're experiencing? There are some reported feature suggestions related to native PDF export > see here. Also, native exporters are not so configurable, so users often turn to Marketplace solutions, which are quite decent in that sense. Also,…

Hi @eldar , As far as I'm aware, something like that isn't possible. It would probably be some more advanced use case that isn't supported just yet. Potentially, with the advancement of AI/Rovo, this would be possible to construct in the foreseeable future, but until then, I guess you'd need to change values manually,…

@Antonia I read through the page you linked to and it says that customer accounts don't pay anything. That's correct. Users with Customer product role are non-billable accounts. However, I'm wondering how we can get all the accounts into Jira. We are over 200 people and creating them all individually would be a bit much.…

Hi @Cosylab IT , If you've checked everything (and by that I believe enabling AI via Atlassian Administration should be enough), then you might want to reach out to Atlassian Support to try to debug this issue further. I know that, currently, Rovo is being rolled out to all paid sites, but that shouldn't impact the…

Hi @Antonia , Any particular reason why your colleagues shouldn't log in when they navigate to the portal? If these users have Atlassian account (not necessarily need to be licensed), easier way would be to add them to your site and mark them as internal users/customers. Back in 2023, this was resolved/announced by…

Hi @b.campanale , If I got it right, you're trying to delete Jira (business) project? You need to be Jira administrator in order to do so > you can follow the official instructions. Basically, in the project list view, click on More actions > Move to trash, which will then send the project to the trash. If you wish to…

Hi @Eggert , If you would navigate to board settings > Card layout, there's a toggle for "Days in column" which would display visual indicator on item cards in the board as those little dots which change colors based on number of days in column. You can read more about this feature here. Not sure if that's what you were…