Tomislav Tobijas Community Champion

@Pascal Lecatelier (Cyllene Solution) I can certainly understand your frustration, especially considering how long you've been waiting for confirmation and how close your renewal date is. 😕 While billing isn't my primary area of expertise, my understanding is that switching from annual to monthly billing generally requires…

@Anita Shukla have you (or anyone in this thread) tried reaching out to Atlassian Support to see what they have to say about this? Note that technical support is only available to users on paid plans, and only app admins can actually raise the ticket.

@Valentina Ochoa Arellano just checking - does this still appear to be an issue? I've tested this on a couple of my instances, and it seems color and general design of the panels remains the same in editor and after publishing the page 🤔 I'm also guessing we're talking about standard page experience with editing and…

Hi @Jack B Baltzer, This sounds very similar to a previously reported issue (TRELLO-1479), where deleting a dormant administrator account caused boards to become inaccessible. Although the bug is marked as fixed, there have been a couple of cases where support staff had to chime in to manually configure problematic boards.…

Hi @Dmitry Kovalov, Generally, Trello should automatically assign a new board administrator if the previous admin's account is deleted or deactivated. However, there have been similar cases where this didn't happen, and Trello Support had to manually restore administrator permissions. I'd recommend trying to raise a…

Hi @Gang CHEN_h7b8oo , Just checking - have you managed to sort this out and reach out to billing support as Marc pointed out? One additional note: The error message suggests a potential billing/payment issue, which you or your billing admin might be able to resolve through Atlassian Billing by checking your subscription…

This is, partially, mentioned here: AX-349: Atlassian Guard should part of Jira software as a package which basically says: 1. Security is Not Optional In today's digital environment, security is a necessity, not a premium feature. With increasing cyber threats, every organization-regardless of size-requires baseline…

Hi @Johnny Gonçalves , Sami already covered a lot of it. I'd maybe just like to add a couple of things on that: You can check official docs about it here. That 'template picker' experience and having custom templates there is only available in enterprise plans. 📚 Yeah… shared settings will only copy specific things. If you…

@Nicolas Gonzalez Ah, seems like, due to Free plan limitations, "Recover admin permissions" feature/button doesn't actually work. So I tried the same thing as you on my free instance… And I even get that success message in the bottom. But if you refresh the page, you'll end up on a same screen with list of spaces and new…

@Leonardo Palmeiro if you do find any insights; meaning if the support team makes a conclusion on the mentioned JST ticket, I'd appreciate if you could share it here. 🙏

Hi @Alfred Nässling, Welcome to the Community! 👋 A couple of things worth checking: Check your spam/junk folder and try requesting the verification code again. If you're using a company email address, ask your IT team to check whether emails from Atlassian (particularly @id.atlassian.com) are being blocked. If nothing…

I just came back from Team '26, so apologies for the delay in response @Elisa Leterrier ! As others already mentioned , this could be related to the sub-task field configuration, workflow validators, or third-party apps (e.g., ScriptRunner). Since you've already checked the configurations and it worked previously, I'd…

Cheers for the shoutout! 💙 It's always a pleasure being part of this amazing community! 🙌 Huge congratulations to everyone who made the leaderboards, and a big shoutout to everyone else contributing along the way! 👏 Here's to another great quarter of learning, sharing, and helping each other! 🙏

Just a note that not everyone uses mac :P 😅 But generally this looks really cool with some nice improvements 🙂 Hoping to see the redesigned version on Windows as well 🤞

@Karyn Findlay cool update! Thanks for sharing :) Any chance you can take a look on what happened to that image that's supposed to be attached to this post? 🙃

It was awesome seeing both of you @Martin Runge @Kristján Geir Mathiesen, along with everybody else who attended 🤝 I'm still gathering my thoughts about everything but I'm waiting to see what @Rebekka Heilmann (viadee) will come up with as a Team recap and summary of all announcements 😄 I got some notes but they are all…

Ah, sorry to hear that @Pascal Lecatelier (Cyllene Solution) 🫤 @Samuil Enchev - any chance you can take another look at this as it's almost 12th of October? And fortunately yes - I've managed to get my ticket sorted out soon after escalation. ✔️

Might be worth mentioning here that I've stumbled upon new UI feature on one of our demo instances where under Linked work, you now have "Work items" and "Pages" tabs. I haven't had time to play around with it, but it might be what you're looking for @Maria Ciobanu 👀 Also, I don't think I've seen official…

@Scha Rowo valid request for sure although, as Matthew said, databases in general have fallen under the grid when it comes to some major improvements. Anyway, there's this feature request which actually is what you're looking for: CONFCLOUD-81677: Confluence Databases permissions: Ability to create per row and per column…

Hi @Sandeep Karkun , As Martin said, it's like 99% that this is due to filtering on your email side rather then Atlassian restrictions or something in that direction 👀 I believe we've even had one same/similar case and issue which was then resolved by the client IT team. Things IT team could check: Perform a Message Trace:…

Hey @Elena Damaschin , Is marrprocurement.atlassian.net free or a paid site? Raising a tech support ticket is only available for paid sites/apps. 👈 One other thing worth mentioning is that only app/org admin can actually raise support tickets via technical contact forms As for creating new org, you can follow instructions…

Hi @Yael Goldberg , As Joseph said, Safari should definitely be supported. It's still one of the biggest players on the market 👀 Typically, what you're seeing is due to failure to load CSS or static assets correctly. You could try some of these to troubleshoot those issues you're experiencing: Test in a Private Window:…

Good find @Dan Capps! I've tried replicating this in my instance and I got the same result as yourself. I've also tried checking JAC for open requests/bugs, but couldn't find one specifically for this (closest is this one JRACLOUD-98524). Anyway, I've got a support ticket open for this and I'll probably be able to share…

Hi @Flaig Gaby, Have you managed to resolve this in the meantime? 👀 If not, could you clarify whether you're unable to log in to your Atlassian account altogether, or if you can log in but cannot access Confluence specifically? Cheers, Tobi

Hi @silke2world , Just checking - have you managed to sort this out? 👀 Also, if we were talking about site deactivation (instead of account (re)activation), Trudy did put together a really useful article explaining the inactivity and data-retention timeline : Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data…

Just to chime in here, I've also seen cases where people construct/create some specific features or macros in Forge if those are not available in cloud 👀 Then, for mapping/migrating, you could check with Forge & AI to do some kind of import of data from on-prem to customized app in cloud. But this is more theoretical as I…

This would actually be a nice to have feature @Jose Paz 🤔 I've scanned JAC to see if there's an open feature request related to what you're looking for, but couldn't find any. What you could do is reach out to Atlassian Support and discuss that with them (if you're on a paid plan). Official team should be able to create…

@Liz Elisha Gonzalez as Joseph said, these should work (if we're talking about Paragraph/Rich text fields). I've tested it in our sandbox/demo instance, and it looks good: On the other hand, there's this feature request which talks about specific limitations when using copy&paste functionality: JRACLOUD-78722: Media…

@censtatdscb - just to confirm, we're here talking about on-prem (DC) version of Jira/JSM and not cloud, right? 👀 I'm asking as this specific UI message (and formatting) is what I've seen in DC and never on cloud. Cheers, Tobi

Hi @Sandeep Karkun , If we're talking about this in the notification footer …it's not something you can configure. 🫤 The text "If you no longer wish to receive these emails, please update your preferences or unsubscribe here." is a standard, system-generated footer included in all Atlassian Cloud email notifications to…