Bruna Silva Atlassian Team

Hello @Don Parker, Thank you for reaching out to Atlassian Community! When using Widget, currently, it's not possible to change its size. However, we have a feature request suggesting this ability, as we can see below: * Open widget articles in the portal Please, feel free to click on "Vote for this issue" and add yourself…

Hey @Lena Boiser For this case, it's important to note that when we sign up for a Jira Service Management site, a default help center is automatically created for your site with a URL similar to https://<instance>.atlassian.net/servicedesk/customer/portals. For each service project you create, a corresponding portal also…

Hello Alex, To ensure we can assist you effectively with this case, I have created a support ticket on your behalf. You should have received an email notification confirming this. Thank you for understanding. We'll be in touch with you shortly to further understand your scenario and provide the necessary assistance. Best,…

Hello @Alex Ferraro, Thank you for reaching out to Atlassian Community! Allow me to share with you that, currently, the customer access to a customer portal is set in the following pages: * Global customer permissions(affects all the service projects): * From the top right of your screen, select Settings in the top right…

Hello @Lena Boiser, Thank you for reaching out to Atlassian Community! Allow me to share with you that a project administrator can: * Change the name of the portal; * Welcome customers with an introduction; * Add the company’s logo to reflect its brand; * Add announcements to the portal; To edit portal details, a project…

Hello @jinjing.tao, Thank you for reaching out to Atlassian Community! Currently, it's not possible to remove "Powered by Jira Service Management" from the Customer invited notification. However, we have a feature request suggesting this ability, as we can see below: * Allow customization of footer of "Customer invite"…

Hello @Emirhan Türkay, Thank you for reaching out to Atlassian Community! Just to ensure we are on the same page, apparently, you are using Forms(Project settings > Forms) and you would like to copy it from the parent issue to the subtasks. Is that correct? If that's the case, you can achieve this using the Copy forms…

Hello @Albert Ashkhatoyan, Thank you for reaching out to Atlassian Community! In order to create requests in Jira Service Management via API, you can use the endpoint described in the document below: * Jira Service Management API documentation If you have any other questions regarding this matter, please let us know.…

Hi @Pedro Silva Thank you for the additional information! Allow me to clarify that you can allow customers to use user picker fields when they submit requests through the customer portal. For that, you can add a User picker field in the Request type form and it will be available for them to use when raising requests.…

Hello @Ben, Thank you for reaching out to Atlassian Community! When using Jira Service Management, we have two alternatives for hiding email signatures, as described in the following document: * Hide email signatures from the issue view and portals However, it looks like you are already using this functionality but it is…

Hello @Pedro Silva, Thank you for reaching out to Atlassian Community! Currently, it's not possible to have the Request Participants field in the portal when customers are raising requests. However, we have a feature request suggesting this ability, as we can see below: * Allow adding Request Participant field into Request…

Hello @Sam Brightheart, Thank you for reaching out to Atlassian Community! Currently, some system fields are not supported when using Atlassian Assist to create tickets, and the Affected Services field is one of them. However, we have a feature request suggesting this ability, as we can see below: * System Fields not…

Hello @Nathan Hutchins, Thank you for reaching out to Atlassian Community! You can define the Chat Settings to hide the project during issue creation, and it will hide the project on the Assist bot, although the users will still be able to open requests for this project on the request channel designed for the project. To…

Hello @Andy, Thank you for reaching out to Atlassian Community! Allow me to share with you that, to remove portal-only accounts from your service project it'll depend on the Channel access permission. You can see this permission going to: * For Company-managed projects: Project settings > Customer permissions > Channel…

Hello @Robert Ware-Lane, Thank you for reaching out to Atlassian Community! As mentioned in this document, anyone with access to the service project can add request participants by including the participant's email address in the "To" or "Cc" field when creating the request via email or replying to a request's email…

Hello @rakshita malik Thanks for reaching out to Atlassian Community! As mentioned in this document related to this scenario, when you successfully reconnect, emails that were previously received and in unread status will not be processed. To get them processed, it's necessary to contact Atlassian support. With that in…

Hello @Deirdre Carr, Thank you for reaching out to Atlassian Community! Just to ensure we are on the same page, apparently, you would like to edit the full name of a portal-only customer account. Is that correct? If that's the case, allow me to share with you a document that contains the necessary steps to achieve it: *…

Hello @johnsonchiang, Thank you for reaching out to Atlassian Community! Allow me to share with you that, as mentioned in this document, there are two types of notifications in service projects: customer notifications and internal notifications. Customer notifications can be found by following the steps below: * For…

Hello @Kamilia Binti Julaihi, Thank you for reaching out to Atlassian Community! Allow me to share with you a document that has several causes and their respective resolutions for notification issues: * How to troubleshoot customer notifications in Jira Service Management Cloud If you have any questions regarding this…

Hello @[deleted], Thank you for reaching out to Atlassian Community! When using Widget, currently, there is no option to get other information, such as the URL. However, we have a feature request suggesting this ability, as we can see below: * Capture "Context" (url, ...) with the widget requests Please, feel free to click…

Amazing article!

Hello @Harsh , This article describes the steps for Jira Service Management Cloud where ProForma is currently available as a built-in feature called Forms(as we can see in this document). Currently, for Server and Data Center, ProForma is still on the Atlassian Marketplace and is supported by Atlassian. Therefore, if you…

Hello @Soluciones TIC , We can export a spreadsheet of form responses by following the steps below: * Open your service project > Project settings > Forms * Locate the form > Click on the ••• dropdown menu > Select Export in XLSX. A file with all responses that were submitted using the form will be downloaded. Just note…

Great! :D

Extremely useful! :D

Hello @Michele Bazzani, Using this alternative, responses will be visible in two different ways: * In a Form within the ticket associated with the form submitted; * If you link Form fields to Jira fields the information entered in a linked form field will automatically populate its linked Jira field. I've updated this…

Great!

Awesome!

Great!