Anna-BigPicture Atlassian Partner

Hi @Fabian Lim I hope that you find BigPicture a useful tool!

Hi @amy.richards Currently, there is no possibility to calculate the exact sum of logged work in a defined period of time. However, we are aware that this functionality is very useful for our clients, and it’s already on our Roadmap. You can follow work progress in the feature request ticket: ONE-16229. Please note that it…

Hi @Alasdair McKie To access export to pdf image, there is the additional configuration needed. Please see the instruction here. In case of further issues with PDF exporting, please raise a ticket via our Service Desk, providing us with more details (preferably supported by screenshots of export diagnosis, see my reference…

Hi @Uri Gankin Please be informed that synchronization with Tempo apps is a BigPicture Enterprise feature and is currently available to Jira Server and Data Center users. Synchronization will only work if plugins are installed within the same instance of the Jira environment (this applies for Jira Server as well as Jira…

Hi @Vanessa Becker I just wanted to add a few words about BigPicture/BigGantt, because its flexible rules in defining a Program scope seem to answer your needs. BigPicture allows users to create a defined collection of tasks based on a combination of multiple Jira projects, boards, or filters and display them all on the…

Hi @Pradeep The maximum number of tasks loaded in App Configuration >> Modules >> Gantt allows to specify how many tasks will be displayed on the Gantt chart at once. Once this number was exceeded, the “load more” button appeared. However, please be informed that we have removed this option in the latest BigPicture…

Hi @amy.richards The Resources module provides all crucial information to manage resources both at project and portfolio levels but also can give an insight into resource utilization on a PI/Sprint level. You can adjust the view and track data on daily/weekly or monthly aggregation. See my image as a reference. You can…

Hi @Alasdair McKie BigTemplate alow to export your Box to image PDF. You can select export of full scope, which will include total tasks in the box. However, be advised that you can also narrow down the view by choosing a given time range. Please let me know if you have more specific questions. 

HI @Alasdair McKie Currently, such automation is not available in BigPicture. However, such an effect can be achieved using Jira native functionalities or a 3-rd party plugin. Please be advised that the crucial will be adequate configuration: e.g., making the milestone status change dependent on changing the status of all…

@[deleted] We were aware of the severity of this problem. Therefore, we concentrated our efforts on delivering a solution as quickly as possible. Yesterday afternoon we migrated the cloud instances of our customers to a new BigPicture version, which resolved the issue. Sorry once again for the inconvenience caused. Have a…

Hi @Davis Moes Indeed, the issue occurred in several BigPicture instances. Yesterday afternoon we migrated the cloud instances of our customers to a new BigPicture version, which fixed the issue. Sorry once again for the inconvenience caused. Have a good day, Anna

Hi @Davis Moes We are sorry for the inconvenience. Please be informed that we are aware of this issue. We also understand the urgency of the situation, and therefore, we have maximally accelerated works to resolve the issue. The hotfix will be released this evening/tomorrow. The bug was caused by Atlassian changing their…

Hi @Lydia Goodhand We apologize for the inconvenience. Please be advised that we are aware of the issue with accessing the Gantt chart. The bug was already fixed, and hotfix will be released this evening/tomorrow. More details you can find in this thread. Best, Anna

Dear All, Our developers have investigated this unexpected error and discovered its cause. The bug was caused by Atlassian changing their REST API without notifying anyone. Please see the relevant ticket - ONE-38248 (use incognito mode to view it) We fully understand the urgency of the situation. Therefore, we have…

Hi @Chethan TS We are sorry for the inconvenience. Please, raise a ticket via our Service Desk, providing us with more details (error id, base URL). This will allow our product specialists and developers to investigate your instance individually.

Hi, We are sorry for the inconvenience you are experiencing. Please be informed that we are aware of the issue with accessing the Gantt chart, and our developers are already working on it. I will keep you updated on the work's progress. 

Hi @Fred W Please be advised to open the link in your browser's incognito mode. In this mode, you should be able to review the ticket details. Best,Anna

Hi @Fred W Please be advised to open the link in your browser's incognito mode. That should help. Best,Anna

Hi @JosieWolfe I've noticed that you have raised a support ticket via our Service Desk. Currently, our agents are intensively working on providing you with a solution. Once your case is resolved, you can share the outcome with the Community.

Hi @GP Prodata I am sorry that you experience the inconvenience. We would like to investigate your case individually. Therefore please, raise a ticket via our Service Desk, providing us with more details (preferably base URL). This will allow our product specialists and developers to investigate your instance and plugins…

Hi @Mayuresh Sakharape & @Douglas Aird The works on the White Paper were postponed. However, taking into account our expertise on this topic, we are able to provide you with a more accurate advisory if we know your actual business needs and the expected outcome. Therefore, please get in touch with us directly via our…

Hi @Mathieu Canourgues As @Dave Rosenlund _Trundl_ mentioned, you can find great apps on the Marketplace, which will facilitate project management activities apart from displaying Start & End Date. My company product, BigPicture/BigGantt, is a comprehensive tool that visualizes any Jira field (custom field included) and…

Hi @Alasdair McKie Indeed, parent tasks cannot be converted into Milestone, which results from the difference in duration of both elements. By definition, milestones are represented on the Gantt chart as diamonds that do not have any duration, while parent task is a sum of the duration of its children. A good practice and…

Hi @Christie Smith Let me just add a few words about BigPicture. Regardless of project setup in Jira, with BigPicture, you will be able to manage them flexibly, thank to "Boxes". Boxes were designed to build and manage diversified portfolios of initiatives in BigPicture and better adjust different Project Management…

Hi @Tina Sampath As my company's product BigPicture has already been mentioned, I would like to add a few words about this plugin. It’s a comprehensive tool that supports project management in every phase. You can use the plugin to prepare your project schedule, visualize dependencies, track the execution, and measure the…

Hi @Dylan Bradford BigPicture Team will gladly help you to resolve the problem. Therefore we would like to investigate your case individually. Please, raise a ticket via our Service Desk, providing us with more details (preferably supported by screenshots). This will allow our product specialists and developers to…

Hi @Dylan Bradford Could you please be so kind as to share with me the full message (error description) displayed during the mapping of a Team to a custom Single Choice field? Thank you. 

Hi @Alasdair McKie Thank you for sharing your thoughts. Could you please specify what would be the criteria for deciding the sprint does not satisfy the deliverable in BigPicture? Thank you!

Hi @Alasdair McKie I am afraid that in this case, we have to investigate your instance individually. Therefore, please, raise a ticket via our Service Desk, providing us with more details (your base URL). This will allow our Dev Team to investigate deeper your instance.

Hi @Selvavignesh At the moment, splitting issue from the BigPicture level is not available. However, we are aware that this functionality is very useful for our clients, and it’s already on our Roadmap. You can follow work progress in the feature request ticket: ONE-6398. Please note that it is best to open it in the…