Marc -Devoteam- Community Champion

Hi @Gerlinde Rohrer The Team field is a locked field, that can't be set with different contests

Hi @francois_dejonghe You can't log negative time The only option is to open the period, but you can only open the period as a whole, not for just for certain work items. I have mentioned this to Tempo before, but this is not possible. (at that time) I suggest to reach out to Tempo via their support to see if this is…

Hi @Nilesh Godle What do you mean by Insights?

Hi @Gerlinde Rohrer No this is not possible ootb. With Scriptrunner and a behaviour this could probably be done. But fo me its a proces and your agents just need to be aware which team to select, even limiting the options, could result in a wrong option set. In case of a wrong set value, "The problem is between chair and…

Hi @Pasi Pönkkö What you could do is create a custom field, then based on you rule, without the look up do a compare and set this custom field. I suggest to use a number field. Then have another scheduled automation that finds the issues based on the custom field value and then email this as a list. In a single rule, your…

Hi @Flavia Helena Might that your slack tenant doesn't allow this, check the Slack tenant for errors. Check these options: * Jira Project Permissions and verify the atlassian-addons-project-access role has the required permissions. * Your user account has Project Administrator or Administer Projects permissions in the Jira…

HI @IT Brute What are the details of your edit action?

Hi @Urmo I think I have tested something like this before. As you created a variable called "RenewalDate" (I believe this stores the number of days) Use the smart value: {{object."End date".minusDays(RenewalDate).format("dd/MM/yyyy")}}

Hi @Accure Support You need to be an Agent. * In Atlassian User Management find yourself (if you can't access User Management, contact your overall Atlassian Admin. * Under your user, set the JSM access to Agent. * In the JSM project, you need to be granted the role Service Desk Team

Hi @Jayen Ashar I tried this, but this doesn't seem possible. executing without JSON jsut provides a table with each individual comment as a row. Rich text markup, like task items or emoji's don't show.

Hi @Marcus Burnett What are the details of the create action in a branch? Where is the link action mentioned? As you can't set a parent in this action, as you are linking.

Hi @Y_ Oezl I assume your setup relies on Assets. Does the object referencing the user have a referenced attribute to another user object, so this i the manager attribute. And does the object referencing the user have a ussr attribute referencing the Jira user? If both are true, see this KB…

Hi @Gemma Huang Did you create an API token in the app? Is the source you are using in the connector, having the issues where the checkbox is set? Can you show the field config and the data source config in the app? Or have you re-used an account in the app from another data source, does this account have a JSM license, so…

Hi @William Porcelli You could try to disconnect the connection and reconnect it. This seemed to have helped for others, see community post https://community.atlassian.com/forums/Jira-Service-Management/Email-error-Jira-service-desk/qaq-p/2124106 

Hi @Rafael Fernandes I had this some time as well and for me rebuilding the rule was the only option that worked for me.

Hi @IT Brute See @Trudy P Claspill explanation. Sending a web request requires to be done by a user, for this user an API token has to be created and set in the header of the web request action in the automation rule. The provides links will lead you to the information you need,

Hi @aldis.bjorgvinsdottir You would need a blueprint for this. Check this for creating a space blueprint, https://developer.atlassian.com/cloud/confluence/multi-page-blueprints-with-confluence-connect/ Also check this for more info: https://ecosystem.atlassian.net/browse/CE-254 

Hi @malena burs You can only use start and due date at this moment in time to view issues on the calendar. There is an open feature request to use other date fields, see https://jira.atlassian.com/browse/JWMCLOUD-514 Note, the calendar uses date field, not statuses, they can be filtered and will show the related work items…

HI @Andrius Liugas Is that new user field used in the approval on the workflow? If not, set this field as the field to use for approval. If so create an automation rule that transitions the issue based on work item create trigger to the approval status.

Hi @Fiona Fletcher As this seems to be the case, only Atlassian could help out in this to see what is wrong on that specific page. As this seems to be like an indexing or other backend issue, on the community people don't have access to instances Raise an issue with them via; Atlassian Support

Hi @Andres Oss Tyr the option I gave on your question in the Jira community. https://community.atlassian.com/forums/Jira-questions/Latest-Jira-Update-Sub-ticket-opening-as-sidepanel-preview/qaq-p/3153224 

HI @Fiona Fletcher No a page in a space can be granted edit and view restrictions, even the space owner can be excluded from a page, by these restrictions. So you need to find the person who changed the page restrictions for that page. Or temporary switch to a premium subscription, then you have the option to get access to…

Hi @Natalie Keane Quickly scanning the apps documentation, there are no automation options possible in the app. The only suggestion I have to use their API option to create a sheet, https://jxl.app/docs/guide/api/#create-sheet Otherwise reach out to the app developers support depertment.

Hi @Roman Merkulov This could be an issue on your instance, as I can't replicate this. I suggest to contact Atlassian Support (You will need to have a Jira admin or higher role to raise a support issue)

Hi @Andres Oss Try to use the arrows option in the preview issue. This will open the item in full vie, this will keep doing this until you use the arrows option again in an issue, then items will be opening in the sidebar. This is a user personal setting, you can't push this global as an admin

Hi @Roman Merkulov Can you try it incognito, as I can see this in any project and on multiple Jira instances.

Hi @Simon Kolivand The OKR options is a function that is not available yet, it's coming. See also Goal-Types-and-better-support-for-OKRs-are-coming-soon 

Hi @Miguel Ángel Planas Labrador You will need to reach out to your Jira admin. Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian. We don't have access to your environment. This community is an open public forum.

Hi @Suzanne Cranfield Use the arrows option in the preview issue. This will open the item in full vie, this will keep doing this until you use the arrows option again in an issue, then items will be opening in the sidebar. This is a user personal setting, you can't push this global as an admin

Hi @Roman Merkulov Use the arrows option in the preview issue. This will open the item in full vie, this will keep doing this until you use the arrows option again in an issue, then items will be opening in the sidebar. This is a user personal setting, you can't push this global as an admin