Marc -Devoteam- Community Champion

Hi @Marcus Burnett Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing…

Hi @IT Brute You will need to use the smart values {{webResponse.body}} To drill further into the body, use {{webResponse.body.<value>.<value>}}

Hi @vidyashree MS That's what I said, you can ignore this. JSM by default want you to leave the permission scheme as is. If you remove the service space customer- portal access from any permission this error will appear. This will not break the project, so ignore the error. I know it's an annoyance.

As mentioned by @Tomislav Tobijas In JSM space issues it is not possible to use the flag option that can be used on issues in Jira spaces.

Hi @Varvara K_ , Is this a gadget ootb or is this based on the app Time in Status? As mentioned by @Tomislav Tobijas flagging is only an option in Jira not JSM But is this gadget is based on a 3rd party integration, then you will need to see if their support can offer options.

Hi @vidyashree MS Please show some screenshots. BTW Service Space Customer - Portal Access is a default ootb setting in a permission scheme of a JSM project. It grants a customer access to the project. The assignee field can't be provided on the portal, in a request type it need to be set with a default. This can only be…

Hi @Jarno Pikkarainen Check with the administrators of the instance you are trying to reach. It seems 2FA on your account needs to be reset, or a policy change has been made on the Atlassian site. Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian. We don't have access…

Hi @Jonathan Centeno See if this KB will help you further, fix-duplicate-user-entries-jira-cloud-user-picker Or how-to-prevent-duplication-of-accounts-in-jira-service-management 

What if you past and match style option or set it into a plain text editor first, copying mail content often brings a lot of under water code.

Hi @sankalp_khare Request Types can't be copied. You are creating a project based on shared settings, so it will use the screen used from the copied project, these can't be re-name automatically. Also why should you as the projects are identical, making changes on the shared schemes will make the changes on both projects.

Hi @Jonathan Centeno This could wel be, but is the user or users listed as a customer on the JSM project?

Hi @Elba Ortiz Has the Service Account also granted the JSM agent license?

Hi @stefano_amenta Can you share the people settings and related the permission scheme used?

Hi @André Neto Primo Within Atlassian Administration, you need to go to the section Apps and then the option Sites, select your site and in the opened view, choose the option Jira Service Management and Portal-only customers. Here you can manage all the customers that are on this specific site.

Hi @skaul This a long running open bug, also see https://jira.atlassian.com/browse/CONFSERVER-99529 

Hi @Thaylen Langsmith Blocks of text can be rearranged by this option. You can move "paragraphs" quickly up or down or to the left or right of another paragraph.

Hi @slucchesini Yes. When a project is confimed, creating stories to provide the work to the teams, estimaitons can change while the project is realized. Are you saying you already created all stories and Epics with estimations before the project is stated adn you use this as budget?

Hi @Stefano Astuti This is expected behaviour. As mentionec by @Jack Brickey you will need a 3rd party solution for this to achieve your requirement.

Hi @Aljaž Bučar You will need to create a new toke, to connect the new Jira with Git.

Hi @slucchesini In my opinion estimations are not don on levels above story. Work types aboe story are based on time realtion in my point of view. An Epic should be based on a time fram from 1 to 3 months, An Initiative for up to a year or a little over. Work type beneath Epic are in a Sprit and a sprint has a duration and…

A BI app would help here to get the data out of Jira and into a BI tool. Or try to use Atlassian Analytics, as your tags mention you are on a Enterprise plan.

Hi @Matt_Rochman What if you just use {{currentIssue}} instead of {{currentIssue.key}}, as you varialbe name is currentIssue

Hi @Chloé ROLLAND Check the workflow, are there conditions and or validators set on the used workflow?

Hi @Soporte Mesa de ayuda Have you setv the following settings on your project: * From your service project, select Space settings, then Access, then Customer permissions. * Under Channel access, choose Open.

Hi @Jeff Kowalke Check the laptop, odes it have strange policies on it on on the browser, does the user installed browser add-ons, etc.. It's definitely something on the laptop, not in relation to the user or Jira

Hi @Paul Wijnen Without seeing you automation rule as mentioned by @Trudy P Claspill , we can't say much on your chosen options. But based on your question, you would have to store the number of estimated hours in a variable Then set the target dat as: {{issue.project start date.plusHours({{variable}})}} See also this…

Hi @Susan Hauth _Jira Queen_ You should be able to use {{object.Name}} This should provide the name of the created object.

Hi @Soporte Mesa de ayuda Welcome to the community. What are you trying to accomplish? A widget can be placed on other sites, not on the portal itself. Are the customer permissions set correct?

@Trudy P Claspill In theory based on the statement your proposed solution should work, but in deed this needs to be tested to validate this.

It seems to be working as it should be!