Marc -Devoteam- Community Champion

Hi @J B Yes, you can only do this with automation, but you can't make anything mandatory in an automation based on the required input. You could add a condition in the rule, by using if/else condition. If assignee is set do the actions to transition the issue and create tickets, else if no assignee is set, add a comment to…

Hi @Charles Hanekom Not for 3rd party app, only some offer data residency. But for the Atlassian products (apps) are they set in your region?

Hi @Mikael Antonsson Welcome to the community. You will need to add other link types, existing in Jira, to the Plans configuration settings. Within Jira Administration, choose the Jira Apps section and in the Plans section for the option "Dependencies" here you can add any of the other link types that are defined in Jira…

Hi @Spencer Hudson In Cloud you can't write user macro's, you would have to bult your own forge app. The page you are referring to is voor on-premise installations. You could use the macro, change-history

Hi @RG As mentioned by @Gunjan Kumar API is the most reliable. Otherwise, search for issues via JQL and then export the results with all fields

Hi @Charles Hanekom There are currently no active issues with Atlassian Jira, https://status.atlassian.com/ Are users running the latest browser version? Can they try another browser or incognito window, disable browser add-ons or clear cache and cookies. Where are your apps resided, you can check this in Atlassian…

Hi @Michelle Kirk You can built a schema for software or and the software details via reference to contracts, etc.. In the documentation you can find what discovery can track, but this is on devices. You can also look into Assets Datamanager. *…

Hi @Maria Fomina Welcome to the community. Did you go over the documentation? https://support.atlassian.com/jira-software-cloud/docs/what-is-the-release-burndown-report/ A current active sprint is not counted in this report, also if tickets are in a status, that is not defined on the sprint board, these issues are not…

Hi @Wendy Xu Welcome to the community. This can be done in space reporting, based that a company manged project is used, on team-managed projects this is not possible. See; https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-epic-burndown-report/ You could do this in Plans, but this requires a…

Hi @Michelle Kirk This can be built in Assets, there is no overview or template, you will have to define how you would like to visualize this. See the following documentation on Assets Discovery * https://confluence.atlassian.com/assetapps/assets-discovery-1168848103.html *…

Hi @Aisha M Yes it would. The best option I can give then is use a User Validator, set the criteria, the the user is in a role, best is to think to limit this to the admin role.

Hi @Deepak Singh Bist Adding to @Trudy P Claspill The correct answer also lies in that it provides the least/minmum work for you as an admin to achieve this requirement.

Hi @Thomas Kopp Provide your feedback on this via the "help" (question mark) option in the menu bar (top right). Under the help there is a feedback option.

Hi @Matt Baker I always use: https://<my-site-name>.atlassian.net/_edge/tenant_info

Hi @[deleted] Please raise a Billing issue via Atlassian Support

Hi @J B Remove the automation, there is no need for automation if you provide a transition screen on the workflow, that can't be used. So the escalation action is to be done manually, just as you did on triggering the manual automation rule. So explain to your users, the automation rule is removed and they have make a…

Hi @Aisha M This might not work as JWME conditions can be skipped by JSM. Lets use another completely different approach, on the permission scheme used for the JSM space, remove "Service Space Customer - Portal Access" on the "Create Issue" permission. This should prevent any portal user to create an issue. You will see an…

Hi @Joshua Lawrence Why not set tickets waiting on a reporter in a specific state in the workflow or add a component or label Then based on this information and JQL updated >= -5d, you should have the issues you want.

Hi @Mark Bedford I understand, and for what you require, no there is no such option in JQL. Not even with apps that extend JQL capabilities within Jira, as it finds issues based on the given query. So your question then gets BI related, so you could use eazyBI, or you could see to get the information outside Jira in a BI…

HI @Kustagi Suma No this would require an app like scriptrunner or JMWE as mentioned by @Trudy P Claspill This is not possible with automation

Hi @nida ergenç From the space settings, there is an advanced form option. You can create a formr there and use the sharable link option to create an issue via the form. If this does not satisfy, you will need to llo at 3rd party options from the marketplace, as ootb there is no such a function

Hi @Mark Bedford First of all Jira is not Excel, its not a spreadsheet tool. Stating that you want to replace excel with Jira doen't relate. As mentioned by @Karim Buzdar there are no distinct or unique functions. JQL provides finds issues related to the search, but the overview is not an spreadsheet, it is a list of found…

Hi @Kustagi Suma Please explain more, as its not clear to me what your requirement is. Do you only want to create a ticket based on type Bug and if the components on the trigger issue are set to a certain value. Please also show screenshots of your rule and the audit log and where yoi think the problem currently is.

Hi @J B Add a transition to all to the status "escaleted" On the workflow status in the workflow editor, set the checkbox "Allow issues in any status to move to this one" And add a screen on this transition, add the Assignee field on this transitions and a condition or validator that the assignee needs to be set No…

Hi @Nikky Choudhary Welcome to the community. Your tags mentions you are on a free plan, on a free plan no permission detailed settings are possible. You need to upgared to a paid plan to set granular permissions for users.

Hi @Avanthi Lansakaranayake Reload the page in another browser or incognito window, see if no browser add-ons are causing this or clear cache and cookies. Can you access the site by usign the main url of your site; https://<site_name>.atlassian.net If none of this works, raise an issue with Atlassian Support

Hi @Aisha M You are using form on request types, yes? Request types are linked to an issue type, an issue type has a workflow linked, so on the create action of the workflow set a field required validator not used anywhere in a request or form. This will prevent the create action of the workflow to be executed.

HI @Aisha M Just use a field required validator, just use field from your system, that is not used in the create screen.

Hi @Lucia Mendivil Altadill No your are to filter on issue/work type.

Hi @Olivia Fong Welcome to the community. See the documentation on setting this up; https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/