Marc -Devoteam- Community Champion

Hi @PLaksh11 @Habib__Plugio__ is correct. You could look at Studio and with a good prompt you might be able to create such a gadget by creating a forge app. But in 1st instance your question is a BI question, so your main option would be to get the data outside of Jira into a BI reporting tool like, PowerBI , Tableau or…

Hi @Vũ Nguyễn Hương Nhi Please raise a Pricing, Billing, & Licensing | Atlassian request Any question around billing can only be answered by Atlassian. You will need to be an admin of your instance to raise a support request.

Hi @Ali Al-Khalili Welcome to the community. Here on the portal we can't grant access to instances. This is a public community forum for users of Atlassian product to help each other, but we can't access instances or grant access to instances. Not even official Atlassian Support will honour such a request. You will need to…

HI @Charlie Misonne Correct. Then you could set "Expiry date" >= "{{now().jiraDate}}" and "Expiry date" <= "{{now.plusDays(7).jiraDate}}"

Hi @Heiligenthaler_ Julien Based on the Atlassian documentation on this, see https://dam-cdn.atl.orangelogic.com/AssetLink/878yyvcn72l13f0qg30ld5pw87s1d2d8.docx They have tested using the following: Operating System Browser Assistive Technology Windows 11 Google Chrome JAWS 2023 Windows 11 Google Chrome NVDA 2023 Mac OS…

Hi @Kara Nadarajah There is an easy way to do this. I see use the field "Expiry date" to look at. In your lookup use the clause: "Expiry date" = "{{now.plusDays(7).jiraDate}}" Then branch over {{lookupIssues}} and sent a mail in the branch. This will find all work items with an Expiry date set 7 days from now and for each…

HI @Patrick Possberg The flow actor "automation fo Jira" is not a real user, but a role in the system. Simply said it's an app you can't grant this specific permission or add the user to a space. So yes, you will need to use a real user that can be added to a space role or permission, so you could use a Service Account for…

HI @Sitaram What are your requirements, based on you question. Each object has a history based on creation, modification etc.. Assets usable in Jira based on custom field will have the related work items in Jira visible on the asset object.

Hi @Nilesh Rewale This relates to that your space the Customer Permission are probably set to Restricted. You need to set this to Open and in the Jira App settings in the Customer access, External account creation has to be enabled and the domain added to allow only this domain to be used. On the Account creation options,…

Hi @Kevin Gérard You can look at this article, https://community.atlassian.com/forums/JSM-News-Discussions-articles/Introducing-Atlassian-Service-Collection/ba-p/3125419 I personally don't agree that JSM is only for internal as Atlassian positions this as a CSM space is way more limited in options, also for customers and…

Hi @Jon Lundquist As @Fazila Ashraf mentions contact Atlassian Support, but I don't know an application from Atlassian called "Atlassian Network Services Inc web application" And I'm working with the toolset from this company for over 10 years, are you sure this is the application, can you provide more details on the…

Hi @alexsam Welcome to the community. Please ablige to the community forum guidelines, do not necro post on old already Resolved topics!

Hi @Kristian Bohm You could also use the Feedback button within Jira under the Help button (near your avatar in the upper right corner) to provide that suggestion directly to Atlassian. Post on the forum based on feedback are usually not picked up and will disappear between the questions

Hi @Paul Welcome to the community. AS this could be a risk, why don't you spin up a Free instance or use your sandbox to test this. Provide a colleague temporary admin rights to check.

Hi @Dicle Naz Aslan Welcome to the community. This is a typical Billing related question. To make sure you can create a support ticket, take the following steps: * Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account). * Go to the Atlassian…

HI @Harsh Rusia Still could also mean a default SL is set on each created incident and you are not parr to of that level. When accessing you JSM Space, go to the Space settings. Check the request type(s) that use the work type incident. Check the Request Form is SL is set by default, if not. Check automation rules on the…

HI @Mathew Lederman Add it on the next transition out of the initial status. The JQL option is set on creation of a ticket, based on the chanel is was created from.

HI @Logan Bittner I can't on multiple Confluence instances. Using the latest chrome as well (no developer version)

Hi @Mathew Lederman Then a screen with a field and validator on the transition could help, this would be the simplest. You could also JQL this. There is the JQL function "request-channel-type" this differentiates on * portal * anonymousportal * email * jira * api

Hi @csannicolas I don't have windows so I can't test this, but on Mac this does not happen. That's what I see. Does windows have an action set to "i" key? Does the shortcut option show "i" linked to anything in Confluence, as it doesn't on MacOs

Hi @Rick Fenrich Steps you could review: * Go to Atlassian Administration and select your organization. * Navigate to Security > Authentication policies and temporarily move the user to a policy where 2FA is optional if strict enforcement blocks the reset. * Go to Directory > Managed accounts, open the user profile, and…

Hi @Mathew Lederman Simply said this is a process thing. In my opinion agents should also use the portal to create tickets, this as you ask customer to provide specifics that are mandatory on the portal, but you can't set these options mandatory in your Field Scheme, as some fields might only be mandatory on answering…

@Alex and @csannicolas Do you have browser plugins active like add-blockers, I can't recreate this behaviour. When does this exactly happen, typing text plain on the page or in a table, macro, etc... "i" is also no a shortcut in the keyboard shortcuts. Are you on Windows or Mac? Do you have function added to "i" within…

Hi @Julian Calaby I have tried to replicate this, but I can't. Editing a page in Confluence, using "e" and then pressing "i" gives me an "i". Is there some keyboard shortcut in your system setting, triggering an action? I tried multiple Confluence instances and browsers.

Hi @Harsh Rusia Please check the Request Type and the restrictions setting of this issue type. Are there restrictions set and which ones and compare this with other Request Types?

HI @Roberto Hernández Juárez Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this. * To get this resolved, please follow these steps to create a support ticket: * Open a browser in Incognito/Private mode (this is important to ensure…

Hi @ks_won Welcome to the community. Here on the portal we can't grant access to instances. This is a public community forum for users of Atlassian product to help each other, but we can't access instances or grant access to instances. Not even official Atlassian Support will honour such a request. You will need to contact…

Hi @Gurinder Summan You can't configure this in a CSM space, as this option is not available in a CSM space.

Hi @Harsh Rusia This is no specific field in the sidebar, Do you see a lock icon on the screen, next to (left) of the watch option. You do nedd to be member of all security level to see this and set another level. Or it might be that based on the request type a default security level is set, that you are not a member of.…

Hi @Tanima Srivastava I'm no Linux admin, but the issues you have is file system permission related. It's about; Missing Permissions: the account lacks explicit allow or full control rights for the folder. File Locks: Another application or process is actively using a file inside the directory. Read-Only Attributes: Files…