Marc -Devoteam- Community Champion

Hi @Harald Heinz JSM typically will filter these automatically, but if they are slipping through, it is often because MS is not sending the header correctly. You can also create an automation rule that checks on comments made use a condition to check the content and if contains content, delete it. Or you can look for 3rd…

Hi @DjD Use the "Ask Rovo" button and select the agent you want to use. https://support.atlassian.com/customer-service-management/docs/make-your-customer-service-agent-available-to-customers/ 

HI @Jessica Murry Welcome to the community. I have not seen or heard this, also Atlassian Status page shows no current issues. So it might be an instance related issue, my advice is to submit a support request at Atlassian. Atlassian Support

HI @Mel Metcalf For more information, how are Bug details coming into Jira? For test details, you could create fields in Jira and if test rail has an option to call the Jira api you could fill field of an issue with information

Hi @Rob Peters Can you show the automation, we might be able to do something with the content defined and see if we can change the body the creation step, based on setting a variable?

HI @John Funk This is visible on the backlog, on a sprint select the 3-dots next to the assignees in the sprint and this should provide you with an overview of the total points per assignee. By JQL this is not achievable, as JQL doesn't sum up.

Hi @Brijesh Shetty If apps are used withint the instance, an app needs to provide this. Apps might not have this, and this might be turend of on space level, but then all members of the space need to agree to this. If the options are there for the apps, consult with the space admin, otherwise this can only be achieved on…

Hi @Peter Rossum_ van You're welcome. Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Gill, Diane (Manager of Content Services) You will need to reach out to the Confluence admin or the Atlassian admin from the instance you require access to. Here on the community we can't access instances or provide access, we are users like you, trying to help out where we can. You could even see if IT support in the…

Hi @Akanksha Anand Kushwaha Is there any information on this in the documentation of the app? If there is not, this might be not compatible, but simplest way to get this information is to reach out the Stiltsoft support. @Stiltsoft support could you help out here?

Hi @Peter Rossum_ van What is the result when you build this rule in the GUI? For authentication to the URL did you endcode your user and PAT to Base64? What if you try to do this via Postman?

Hi @Sebastian Stepponat To update assets objects and their attributes in a schema You need to configure an import and a CSV. See https://confluence.atlassian.com/servicemanagementserver/importing-with-built-in-importers-1044784462.html

Hi @Julien CURRO As you seem to touch a BETA function this might not work as expected. Best is to raise this to Atlassian Support. I mentioned prefix, per connecting as you didn't mention that you already where connected. Also is this de Forge MCP or Rovo MCP you are using?

Hi @Julien CURRO Welcome to the community. You can't use a scoped token with ACLI, as stated here; https://developer.atlassian.com/cloud/acli/reference/commands/jira-auth-login/ On using MCP, is the token Basic or Bearer, you need to provide, this, this what "prefix missing" indicates. You need to provide the encoding in…

HI @Calvin This is not possible, as Jira doesn't manage a mailbox, this is done from the MS side. Jira is only reads out the inbox, from the Atlassian side there are no options to change this.

Hi @Carmine Pezzella But what is your exact question that you have?

HI @Sergio Daniel Caballero As you are on a free instance you don't have access to Atlassian Support. Here on the community we are users like you and can't help out in this as we can't access your instance or Atlasians SaaS backend. I have requested assistance for you, this can take up to 2 business days. When was the last…

Hi @Antonia As mentioned by @Aaron Pavez _ServiceRocket_ this will be a pain to maintain and you will probably lead that you run into API call limitations on your instance. But more important, you will definitely run into automation rule time-out. A rule times out when running for 5 minutes and has not finished. This is…

Hi @DjD Welcome to the community. What documentation are you referring to? I also don't know the term "Customer Experience agent".

Hi @Carmine Pezzella What is your exact questions, archiving in bulk via the GUI or API can done by a 1000 issues at a time. And are you on Cloud or Data Center? Data Center: https://confluence.atlassian.com/adminjiraserver/archiving-an-issue-968669980.html…

Hi @Daisuke "I can no longer recommend Atlassian." You could have read the guidelines along using a free instance. Nothing "Free" is really free in this world. Most software with free options have limit amount of time, other options or require purchase to use functions.

Hi @James Dietrich Welcome ot the community. Legacy automation has never been bound to "atlassian-addons-project-access" as this was not related to an app The automation for Jira "build-in" user is only for Automation. Legacy automation always ran as the user set as default in the main Legacy automation settings. The KB…

Hi @Billy Pelser As mentioned by @Benjamin this indeed the case. Also check this KB on how t possibly verify this, https://support.atlassian.com/jira/kb/emails-sent-to-a-jira-service-management-project-are-added-as-comments-to-existing-requests-instead-of-creating-new-requests/ 

Hi @shangshang_wang Check the External User Policy, what is setup in this policy? Also export all users from that policy, is this user in the policy?

Hi @Nishant Sharma Normally in general on executing an API call, to store results you would need to save that data in a format of your choice, such as a database or a file. Use programming languages like Python or JavaScript to handle the API requests and store the results accordingly. This also as the call is made based…

Hi @Anthony Pugliese What is the name of the Radio button field in the form? USe {{forms.last.<name-of-radio-button-field>.label}} as smart value

Hi @Andrew Karam It disables it, You need to bring it down to 10 or below. Otherwise you need to start paying as you will need a standard plan.

Hi @Andrew Karam It seems the instance is suspended. Did you stop using the instance some time ago or has a trail been started and the Cloud plan not reverted to free again, and now there is a payment due? The org admin should raise a support issue via Atlassian Support and choose the Billing option from the dropdown…

Hi @ops_team Here on the community we can't address this issue for you. We are users like you, trying to help other users, but any relations to administration or billing can't be solved by us, this is an Atlassian only option. I have flagged this issue for you, a Support Agent should be in touch within 2 business days.…

Hi Board look and feel is different on software and business type projects. Board options on a business project are also limited in functionality. So there is currently no option to show the business like view on a project on a software project Also see this article; Jira-Boards-Making-Invisible-Work-Visible