Marc -Devoteam- Community Champion

HI @Lucas De Souza No there is no such solution for assets, assets history is only displayed on a change made on that specific asset. Assets also have no parent-child realtion. Assets schemas are in essence like a database. They are able to have references to each other (information from another object type can be used in…

Hi @Kris Klima _K15t_ I totally forgot about this feature. Thanks for reminding me.

Hi @Vikas Mahajan Does the user that is making the API call, have a JSM agent license and is this user in a the role service desk team in the JSM space? Is the API token related with the users mail address converted to base64? If a working actin fails, its because the API token used expired or that the user actioning has…

Hi @Vikas Mahajan This request is a duplicate of your earlier post, https://community.atlassian.com/forums/Jira-Service-Management/Creation-of-issue-fails/qaq-p/3213641 

Hi @Pradeep Venkatesh As @Trudy P Claspill mentions, you Organisation admin has setup a mobile device policy in the admin section of your Atlassian Cloud instance. This can't be altered by us on the community, so you need to reach out to the Organisation admin of your instance.

Hi @sagar_shah Jira Work Management naming doesn't exist anymore. There is now Jira and Jira Service Management. Can you show screenshots of the board and what type of project is used, Team or Company managed? As boards are the same, or the project might have been created before GUI changes. If you want to setup a new…

Hi @Marco Sansalone Use this direct link; https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ 

Hi @Simon Zunic Based on your screenshot, add conditions to the rule. * Comment internal/external * User condition check

Hi @Ascen García Draft pages are not published so they can't be seen by other users, as the page is not indexed. You could also re-name the space, but to delete a space, go into the space settings in Confluence. https://support.atlassian.com/confluence-cloud/docs/space-administration/ 

Hi @Anna Urbanska Welcome to the community @Gor Greyan makes a solid point here. But it could be simpler, is the app still active in the instance and if so has the bills been paid? Check with your Jira or Org admin.

Hi @Awais Khan Welcome to the community. This is more a consultancy request. To find an Atlassian partner near you to help out in such restructuring within your company, see https://partnerdirectory.atlassian.com/ This not willing to help you, but your question is broard and not a simple provided explanation could just…

Hi @Marco Sansalone You need (or the initiator of the Cloud instance) to raise a request with Atlassian Support, choose the billing option. If this deactivation is more then 120 days ago, it can be the instance is fully removed and content is not recoverable.

Hi @Carla Beconi This means you don't have delete permissions. You need to contact your space admin or Jira administrator of your instance. Here on the community we are users like you and can't access you instance.

Hi @Rohit Kumar Singh Could be a bill is not paid, contact Atlassian Support On the community we are users like you, we don't have insight in application access, billing related topics on instances.

Hi @Diana Cohen If my answer helped you solve you question, please accept it. This might help other community members as well.

Hi @Andis_ James Indeed, you last comment can be a solution, but there is no real requirement anymore, so this can cause empty response on option "Yes".

Hi @Bảo Phạm Gia "Managing assets by each specific location is absolutely necessary for this client. The stakeholders require strict data isolation to ensure that one campus cannot view or interfere with another campus's financial and asset inventory" Has this topic nee raised with the CIO or Security and Riks management…

HI @pendri If my answer helped you out, please accept it.

Hi @Prasanna Subramaniam Then you have to create a custom field of type number, as suggested by @Gor Greyan Then create an automation when the sprint field is updated this number field updates from 0 to 1 and from 1 to 2 and so further any time the sprint value changes. then you could a this field in your JQL statement.

Hi @Diana Cohen Do you have Confluence? Do you have a Space linked to your JSM space? Did you trail Confluence and now your trail ended and you didn't switch it to a free plan? Check in Atlassian Administration Can you try an incognito window or other browser, is the behaviour the same?

Hi @Prasanna Subramaniam Welcome to the community. You cold use JQL: type =story and status = closed and sprint in closedSprints() This will get any stories in status closed and in relation to closed sprints. The sprint field will show the sprints the story has been in.

Hi @Esgi Dendyanri Welcome to the community 403 is a forbidden message. So you or you company should trace where you are actually coming from. You could do a trace route from your device to https://<name>.atlassian.net, see what the outcome is. Did the Atlassian admin, press "save" to store the change made? 

Hi Welcome to the community. As mentioned by , this is not possible. Permissions on the permissions scheme are for JSM agents, so for point 3 yes. portal customers and logged-in customers are in essence the same they are customers. Edit Own Comments / Delete Own Comments are not customer related permissions

Hi @Bảo Phạm Gia Yes, this is not possible and the relates solutions are overkill and will become a maintenance hell. You could implement Issue security for issue view restrictions. You could automate that based on location a security level is set and only certain agents or group can see theses issues. The question I have…

HI @Tony Montana I can't seem to find any related to this. You could create a HAR file an raise this to scriptrunner or Atlassian support, as there are major changes when using Jira 11, that might need to be done, based on different Java version. Also the field seems to be working, as you get results, but ticket creation…

Hi @pendri Yes, you can. Test issue type also uses screens, just like other issue types, so you can add fields to the screens used by the issue type "Test"

Hi @Corinne Guibert Customer permissions don't reside in user policies. For customer permission settings in JSM in general and on space level, see the following documentation. jira-service-management-how-global-permissions-affect-project-permissions 

Hi @Okan Bayramoglu In the Administration section you can create your own mobile policy for using Atlassian mobile apps. create-a-mobile-policy The Atlassian apps don't inherit Intune App protection, based on my knowledge. The device can if you enforce users to have a profile on the device based on BYOD. Apps never do this…

Hi @Peter Rossum_ van This indeed differs per space. I checked to spaces and ID's indeed differ. So to make sure to create a rule with this action, you would first need to get the status id from the space. Use; /wiki/rest/api/space/<spake-key>/state to get the id's of the statuses per space.

Hi @Tony Montana On the local server where Jira is running, check the Atlassian log file what is happeing on when you are executing the action. As the provided details, only relate to the index, not when the scriptrunner actions is done. Is customfield_12200, the scripted field you use for the LDAP user picker>