Marc -Devoteam- Community Champion

Hi @Jakob The Jira Software API seems to not have "granular" (needed for service accounts or scoped tikens) options, so the endpoints, it only works with a personal API token.

Hi @Lara Raafat If it has been inactive for more than I think 60 days, then the data will be deleted and non-revoerable. To be sure, you can raise a support request here.

Hi @Akshad Katke Yes, you can. You probably need an AQL clause in the script. Can you provide your script and pinpoint the problem in it?

Hi @Mike Welcome to the community. I would disable to Customer invited event, this will not sent an invite mail to the user for the portal. The others should be at your requirements, do you want to information users on comment, etc... The Internal notification section, is based on Agents, so communication (internal…

Hi @Jonathan Porta The stakeholder role or stakeholders can be used on Alerts within Incident Management in JSM. In a premium plan this can be any user with an account within Jira, if you are on a standard plan, than you have to grant user, that need to be set as stakeholders, an Agent license.…

Hi @Walter Buggenhout I think you added the wrong URL in the link, as it redirect to this community article.

Hi @gollapudi sidhvi Object level permissions can be done, but per object, so this is very time consuming and error prone. Use multiple schemas is the solution I would use and recommend, as on schema level you can restrict groups based on admin, developer or viewer of a scheme In essence an assets schema is a DB in a table…

Hi @Lucy Antonyan It might be that the user in the personal profile made changes to the personal email settings. This is a user action, only the user itself can look and change these permissions.

Hi @Raham Abbasi You tags suggest you are on a premium plan, are you? Can you access admin.atlassian.com? If this was a free instance and you dinn't access it for moths, it is probably inactive and most likely deleted. If this is on a paid instance, contact the admin of the instance, related to this question.

Hi @Alejandro K_ Brown Thanks for the reply and that's solved for you. I didn't understand you where looking for the approvals, as this indeed relates to approval given, declined or pending. I thought you where looking for a specific approval ID

Hi @Claudia Riverin @John Funk is right, but on your feedback, this indeed does not apply for Team Managed projects. AS Team managed projects don't use the global roles defined in Jira, Team managed projects are sole containers.

Hi @Neil Grover No difference, "free for ever" is what you had, but to keep it forever you need to access it.

Hi @Spencer Hudson To prevent timeing issues, also don't use a condtion on the trigger, but a separate condition and use the "Related work items condition" There use the parent option and a JQL like; key= P10-420

HI @Pamela Soledad Pomo Then the only option I can give you is to ask the question here

Hi @Pamela Soledad Pomo I removed your personal info from the post, as this is a public forum. You should reach out to your company admin, who manages the Jira, or the local IT department might now who to contact. Here on the forum, we are users like you and can't access Atlassian instances or grant access. He eliminado tu…

Hi @Gustavo Nogueira Depentor * Yes, this is possible, if this account is not in a managed Google Workspace, as if it is the policies are managed in the GW * No, as this is managed in the GW * Yes, depended on the poicy the account is in in Atlassian Administration, still 2FA could be enforced, so you would need to have a…

Hi @kingpete So there is an Atlassian instance, probably by your company, where the domain is claimed, the admins of this company can delete your account from this instance, you can't. But if there is user provisioning your account will be added again, so contact the IT department and/or Atlassian admins of the company…

Hi @Roy Long Atlassian made this announcement just now, if you read through this you will find: "Changes to how Atlassian will use metadata and in-app data to improve apps and experiences for all customers will go into effect on August 17, 2026."

Hi @Yashodip Jadhav For me this depends on the company values, are you transparent. Add in global space permissions a group with al employees, and on existing spaces, as these will not be impacted, that they can view and possibly comment Have groups basede on departments and grant these groups to required permission on the…

Hi @kingpete Can you provide screenshots, as there is no scroll to delete account section. If your email domain is not claimed by the Atlassian Instance you are in, then this should not be an error, as you don't use SSO in this instance and your user can be deleted from this Cloud instance.

Hi @Tania Arora To remove the search bar, you need to have a premium subscription. On a free tier this is not an option. The search icon can never be removed.

Hi @svc_jira_integration The permission topics relate to the mail box permissions, so get in touch with you mail admin (It department). To get the correct permissions on the mailbox. This is not related to Jira, but to Microsoft and the mailbox.

Hi @Kevin Vancrutsen There is an open feature request on this, JSDCLOUD-15178 Currently there is not work around for this in customer notificaitons. The only option you probably have is to disable customer notifications and to setup automation rules for notification actions.

Hi @Alejandro K_ Brown An approval ID can only be seen by using the JSM API, call; /rest/servicedeskapi/request/<key>/approval In this call the ID of the approval on that issue can gotten. To get detail per specific ID, use; /rest/servicedeskapi/request/<Key>/approval/{approvalId}, but you have to to the earlier call first…

Hi @Kunal Sangani Welcome to the community. You will need to reach out to Atlassian Support for this. Use this link: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ 

Hi @Douglas Tschetter "You may get some or all of these work suggestions depending on the source code management tool you’re using and its connection with Jira, as well as the specific type of Jira board in use, whether it’s an agile or a scrum board." So this is random and not configurable.

Hi @Arpit autviz You can't with a scoped token, you need a full token.

Hi @Tim Kennett Payload, means what you provide during a post or put, you are making a get request, thus there is no payload. DID YOU ENCODE YOUR MAIL ADDRESS and TOKEN TO BASE64? To use api this is required, you can't just use the plain API token. As it works in the browser, there is something wrong in the automation,…

Hi @Douglas Tschetter See this KB, https://support.atlassian.com/jira-software-cloud/docs/view-your-next-best-task-with-automated-suggestions-from-connected-tools/ You can turn them of temporary of permanently

Hi @Gnanapragasam V You organization admin can mangage the subscription and change the subscription to free again. On the community we are users like you, we don't have access to Atlassian instances. Otherwise raise an issue with Atlassian Support