Marc -Devoteam- Community Champion

Hi @Zacher Viktor On your question yes, you will need to change them on every project as request types are project based. The other option is to move to the premium plan. This would allow you to use Assets (CMDB). By creating a scheme in assets you would be able to relate services to customers and limit visualisation on…

Hi @Stephen Lawrence Unfortunately not a JSM project can only use 1 email address to create an issue from. So that's why you already have your self created work around. Another w-o could be: To use email aliases to point to the service desk email allowing you to have multiple email addresses. For example you might have a…

Hi @Richard Sayle Welcome to the community. In the documentation link you attached in your question, I do see that for connecting PagerDuty with JSM you need to look at the following: Jira Service Management Required Steps * If you are integrating PagerDuty with Jira Service Management, you need to ensure that the…

Hi @Quang Nguyen What app are you using in your system to set this JQL condition, as this is not ootb functionality within Jira Server? Are you able to add screenshots in detail as well? This will help community members to hopefully provide yoo with a solution

Hi @Aytən Məmmədli Welcome to the community, This can't be done ootb. This will require an app from the Atlassian marketplace, like scriptrunner (behaviour) or Secure Custom Fields - Security & Permission - for Jira There is also an open request at Atlassian for this topic; https://jira.atlassian.com/browse/JRACLOUD-69298.

Hi @Martin Hirsch I think the app on the marketplace does work with JSM. But if you want it to be manually, you could look into Jira automation. You could use the manual trigger and the action to send a web request to Asana. Then you would nee to check within Asana documentation if a web cal (api) is possible and how the…

Hi @IchBinJob , These variables are set in blueprints. These blueprints are defined and made by Atlassian. You could create your won blueprints, but the variables used, you can't place in your own made templates.

Hi @inayanabilaa Are there any rules on your mailbox or due the mails end up in spam. Another issue could also be the case that your email address has ended up on a "blacklist" at Atlassian. This means Atlassian blocks all emails towards your address. There have been multiple topics on the community about this, but this…

Hi @Abhishek Kathe The Jira admin will need to add a screen on the fix transition, and remove (if currently there) the post function that auto sets the resolution. The transition screen needs to contain the resolution field.

Hi @Asghar Muhammad No it will not. New pages will use the change made in the template, but old pages won't update. You will need to make the change on those pages manually. Same WoW like word documents, documents created upon a temple will not update if you change the template, only newly created documents will used the…

Hi @Abhishek Kathe If you are on a team managed project , you are able to execute this, but if your project is company managed, you can't make these changes as a project admin. You will need to reach out to your Jira admin to make this change for you.

Hi @Nodar Vardiashvili If all your synced users a placed into a group, you can add that group to the default role Service Desk Customers Due make sure this role has all the correct permissions on the JSM project.

Hi @inayanabilaa I tried it on DC and the smart value {{issue.assignee.emailAddress}} works. Is you outgoing email off, if not. Then I would see your server logs on what is happening.

Hi @Jake S If you are using Atlassian free tier, you aren't able to contact Atlassian Support (specified in the documenation) The work around you can use is, switch to the Cloud standard plan (trail for 2 weeks). Raise your issue and switch back to the free plan.

Hi @Adithya Viswanathan This is the purpose of an on call schedule in Ops Genie. You need to add members from the ops genie team to the different rotations you make. These are the members participating in the rotation and yourself if you want to view them from the JSM project. Otherwise you need to access Ops genie to view…

Hi @Martin Hirsch Asana has an integration to Jira Cloud, so you should be able to connect the applications. https://asana.com/apps/jiracloud I'm not sure if this involves synchronisation as well. I see on the Atlassian Marketplace an app, this is not billed via Atlassian, but at a third party directly.…

Hi @Dawn Hall On my instance I still have the gadget and its working also. The only option that could have happened is that someone removed the gadgets, or might have filters used in the gadget been removed? There's no option in Jira to remove gadgets form the system itself. If the above is not the case, I would advise to…

Hi @Ксения Гагарина Go to your board configuration. In the columns section of the board, make sure a workflow status is mapped to the kanban backlog column. 

Hi @Robin Garry This would require apps from the Atlassian marketplace. There are vendors that server apps for Jira and Confluence or you might find apps from different vendors suiting your needs for Jira and/or Confluence. Also depending on if you are on Cloud or on-Premise.

Hi @Wlodzimierz Kolodenny Welcome to the community. When executing text search keep in mind that there are reserved keywords and special characters You could try: summary ~"\"linux-linux-5.10\"" See also the documentation on searching in Jira server/DC

Hi @Vijay kumar T This is not possible. Jira smart values are only usable within Jira. Jira and Confluence don't share the same backend. The only way to get Jira issue information in Confluence is using the Jira issues macro 

Hi @Elvis Bezanoski Welcome to the community. This could relate to issue that might have been reopened, is this possible? If so another agent could have handled it and closed the issue. Or if the issue has been reopened and closed within a different Q P.S I see a difference in the Q4 statement. In you Q4 statement you have…

Hi @Agata Bluma Welcome to the community. Could you share some more light on your request. - What plugin are you using, or do you just mean Jira ootb? - Detail on the issue, screenshots? This would really help members on the community to help you resolve the current problem.

Hi @Kjetil Johannesen Welcome to the community You are able to adjust the width of the details pane, this will take into account the fields in the details pane as well. Hoover between the main section and the detail a blue size bar will appear, this gives the opportunity to adjust the size of the details pane as is: after:…

Hi @Shabaz When using the Sprint ID in a JQL you can't, as every new sprint has a new ID. You could use the JQL option sprint in opensprints() in you filter. P.S this will require to not use sprints in parallel on the project you filter on. You might find some insights on the community article; Common JQL queries for…

Hi @Kasturee I would first reach out to Structure to inform them on the issue you experience. If there investigation leads to an issue that might relate to Confluence itself, they will probably reach out to Atlassian with an issue. The other way around, I would not approach as Atlassian will point to the app vendor at…

Hi @Arno Wetzels Welcome to the community. This seem to be an issue, that might relate to your Confluence instance. My advise is to reach out the Atlassian Support to address this issue.

Hi @Yaniv L This could be easily achieved with Jira Automation. Rule trigger on status change, have validation that the issue is a Bug, then an edit action that will set the Bug status field to the correct value. 

Hi @Benjamin Peikes All is still the same unfortunately. You basically provided your own solution, that’s the one I would suggested to you also. 

Hi @IchBinJob Welcome to the community. There is no such thing, as you are able to create your own variables as well. The ones in ootb templates can be used. Here is a link to the documentation around variables, I hope this gives you some more insight.