Marc -Devoteam- Community Champion

Hi @Tobias Remmers This will only work on CSV import on comments, this is the only option I have seen user mention work on. I do suggest to raise an issue at Atlassian Support on the matter, or search the Atlassian public jira to see if there is a related issue.

HI @Stefan Speck So theses user your are adding to a role under the project, are they already in the Atlassian instance? Do they have access to other projects or Jira Software? If the user has access to your Jira Cloud instance (xyz.atlassian.net/jira) then adding them to a new project will not invoke an email being…

Hi @Tobias Remmers Welcome to the community. Are these people who you want to set customers or licensed Jira Agents?

Hi @Mike Low If you would place the re-fetch and edit action in the if and else statements. I think now te re-fetch is done before the edit action in the if or else statement. If this is not a working solution, you might need to reach out to Atlassian Support or I will try to mock this up on my instance, but I will need…

Hi @Christof Hurst As @Vishal also mentions, you should raise an issue at Atlassian Support in this matter.

HI @Mikel44 Are you using a specific test app from the marketplace in your instance, if so which one? Is there any information in there documentation on JQL options that can be used?

Hi @Mike Low Could you set the customfieldId instead on the name? example: {{issue.customfield_10101.asNumber}} Find Custom Field ID

Hiu @Josine You could be running into the following, see here If you are using Java 7 on your server SNI (Server Name Indication) should be enabled by default, it could be that it is disabled on your server.

Hi @Hertzog Welcome to the community. Coul you provide some more information in the form of screen shots and actions you try to execute. This macro is also not a ootb Confluence macro, but a macro that comes with the app: Content Formatting Macros for Confluence See documentation on the macro here Also in looking at the…

Hi @Marc.Sternberg I would suggest you reach out to the support portal of Stiltsoft. As they are the vendor and developer of the app. They could be able to tell you if this is an option in there app r not and they might see this a bug or a feature request.

Hi @Mike Low This would require 2 extra actions in your rule I think. * Add Re-Fetch Data action * Edit action, to set the field using the smart value

Hi @Julia Yurchak No you can't as this information is stored in Atlassian Administration. All information related a user is encrypted on creation in regards to GDPR. You could use the organisations option in you JSM project to manage customers from the same company. Unfortunate this can't be done automatically yet. I think…

Hi @Mike Low You could try the smart value asNumber. This takes a string, and converts it to a number if possible. {{issue.Custom Field 4.asNumber}}

Hi @AB This is an issue that I have experienced manier times. Field names are stored with lower and upper case in the backend. So the error thrown is that Jira automation sees all field and doesn't look at the field schemes. Having multiple fields with the samen name should also be avoided, as this causes strange issues,…

Hi @Thulasiraman Nagarajan The limit is set to 100 issues, this can't be altered. Lookup Issues returns a limited set of fields from issues, automation rules are limited to the number of issues returned/impacted, this for performance reasons and accuracy (data could become out of date by the time the rule finished…

Hi @Amarillas Erika No there is not such an option. As stats this is only available for self hosted installations of Jira, not for Cloud

Hi @Christian Luis I found some information and unfortunate, this is not a possibility in the system. Since the text within the Jira issues macro isn't stored in the Confluence database. The data is being pulled from Jira, so you'd need to do a JQL search from Jira in order to obtain that data. Therefore, it requires a…

Hi @Christian Luis Is the test user a customer on the portal number 3? What does the test user see if they visit the Confluence page directly?

Hi @Christian Luis Can you share screenshots of the config. This will help to get to the bottom of the issue and see if I or the community is able to resolve this.

Hi @Sistemas 4Set On any any incoming transition to the status, edit the transition and add a screen to the transition. Documentation: map-a-screen-to-a-workflow-transition-in-jira-company-managed-projects jira-issues-need-a-resolution 

Hi @Jenifer San Jose This seems that the information that is placed in the app is not usable on the JSM queues. To me this seems to be an issue with the app. Raise a support issue at the vendor: Appfire Support 

Hola @Sistemas 4Set This means that the issues transitioned to the status "Resolved", "Closed" and "Cancelled" have not been set a resolution. You can accomplish this by editing the workflow and use a screen on the transitions to "closed" and "cancelled" where the resolution field is placed on that screen. Or you can add a…

Hi @[deleted] Welcome to the community @Jack Brickey is spot on. A label is removed from your instance if its not used in any issue. So If you want to remove labels, search for the issues with a certain label and bulk update them to remove that label. Then the label does not exist anymore.

Hi @Rolf Buchner What is the configuration of you custom field? Are the new assets in the same asset scheme as the previous values, the ones still available? Then is seems there is something not correct in the config of the custom asset field

Hi @Balamurugan S This information you need to provide in the approval step in the workflow used regarding the issue type used.

Hi @Zaldy Parian When creating the issue, are you sure all fields are visible? Can you check on the create screen, the 3 dots and click show fields. It might that there are fields unchecked, the fields are not visible, but they could be mandatory. Rather its strange that this doesn't show an message that input is required.…

Hi @Daren Seto @Trudy P Claspill gives an clear explanation on the issue link trigger. But I read that your rule should impact issues in a second project. And I see you mention the scope of the rule is set to one project, then yes, the rule should scope both projects, if this rule should make changes on an issue in another…

Hi @koutarou ishibashi Simple answer to this one, no you can't option are related to a custom field and not with another field. If you want to use the same options in another field, not best practice, you will need to create the on that field. In my opinion, just use the same field in another project.

Hi @sylwester.kogowski I would reach out to your Confluence admin or site-admin of your Atlassian instance and see the permissions you have. If you are this person, then reach out to Atlassian. They can see of there is an issue regarding your email address in their systems or your instance.

Hi @shiqi Welcome to the community. This type of NullPointerException error can occur when there is inconsistent index numbering for the User Directories. Try implementing the solution in this knowledge base article to fix any issues with the directory indexes: Confluence returns system error due to 'Invocation of method…