Marc -Devoteam- Community Champion

Hi @Christof Hurst This setting is JSM configuration permission. See JSM Configuration setting under main Applications setting.

Hi @Christian Luis You could have a page in your knowledge base article, where use place a Jira issue macro. But user that don't have a Jira license can only see JSM issues, based on the customer permissions of your portal. To use the same macro on the page containing Jira Software tickets, browse is not enough, a Jira…

Hi @[deleted] On your reply above on @Muhammad Moazzam Hassan , no you can't revert this. To remove the agent license from a user, you can disable the user or on the JSM project the user could be removed from the Service Desk agent role. The user will remain active as a customer, but not as an agent anymore. This will keep…

Hi @Siobhan Flynn Yes 1 and 2 are JSM Specific. # and 4 are Jira Global. Hi by default there is no override, this group "jira-servicedesk-customers" is a default from Atlassian, you can use this group or not, this is not a requirement. I don't use this group. 3 is an group in the systems that can be granted a role on the…

Hi @Balamurugan S That's depending on the need. Any single or multi user picker field is available in a setup with approvals. But as I mentioned, its the requirements you have, do you want multiple approvers for a request type, but only one or multiple have to approve. Or does the request has juts a single approver and…

Hi @Hanan Welcome to the community. As this is a macro from a 3rd party vendor, please reach out to them and make them aware of the possible bug in their app, as this is not native Confluence functionality Appfire Latex support

Hi @Mark Brown You can link external Jira systems together, you just need to have access to any of the instances and they external instances need to have access to your instance. So you need a user for your company with sufficient rights in the external Jira's and the external Jira's need to have an account in your Jira…

HI @Dan Allenby No as to be set as an approver a Jira license account is required as an approval triggers a transition of the workflow, so the user need to be able to browse a project. So to make this possible you would give the external users a Jira license and rights on the project.

Hi @ROUSSEAU Corentin It is probably an issue with the date time format. Check you date time format in the instance. But you probably miss the seconds option, if your date time is correct. The comment line should look like: "01/01/2012 13:10:00;<iduser2>;a second comment"

Hi @Jamie Edmondson This is not possible as a roadmap is based on sources, that shows jira issues from a board, project or filter. Roadmap is just setting a visual overlay.

Hi @Andreas H If these open spikes are linked to a problem with also a linked close spike they are shown. You are looking foor issues with type problem that has a linked spike that is closed and the linktype is analyze JQL searching for links, will still show any other linked issues to the main issue type searched. Even if…

HI @ROUSSEAU Corentin If you want to import multiple comments, each need to be specified in a separate column in the csv. Multiple comment can't be placed in one cell of the comment row.

Hi @Marcel Wimmer Approvers are Jira users, as the approval step requires a decision and a transition on a workflow. To see how to work with approval, see the documentation here This should guide you through al the steps

Hi @Charlotte Finch Welcome to the community. This can be done in an automation rule in an edit action, but in the advanced part. To set the Team field to a value, use the following in the advanced edit section {"fields": {"customfield_10204":"1" }} You will need to find the customfield ID,…

Hi @Jerry Esquivel Are you pointing to copies of the rule for each project. The scope of the rule can be set to all or multiple projects, this requires Jira Admin permissions.

HI @Anish Shah I don't see this working in Jira as the JQL will show the output. You might give it a try with a JQL extension app and a Dash-boarding app. Examples; JQL Search Extensions and Custom Charts. In Confluence you might have more of a chance, but it will require an app as well. Example: Table and Filter charts

Hi @Anthony Thorne After some digging, you seem to be running in to different problems related to Team Managed project in Jira Cloud This in relation to people fields in automation (2) and forms (1) * What you see looks to be a bug/limitation in the Form in a team-managed project that it cannot display people fields in the…

Hi @sjohn What are the sources of the plan? How is the configuration of ranking establised. Please consider posting some screen images showing the error for context.

HI @Ari Vésteinsson If you are running Confluence in the Cloud, raise an Atlassian Support request. They can see the backend of your instance and help solve the issue. As running Cloud there is no DB access for the users (Admins included)

Hi @Sarah Edell If the parent is used as the trigger, you can use {{triggerIssue.duedate}} The in the edit set the value to the due dat in the subtask to: {{triggerIssue.duedate.plusBusinessDays(7)}} or {{triggerIssue.duedate.minusBusinessDays(7)}} This for setting the date to future or historic value.

Hi @Kristina Setkova Wel ome to the community. The message states that information incorporated in the Calendar is from Jira project you don't ave access to. Please refer your Jira admin, to provide you the rights or that the admin can remove the calendar for you.

Hi @Gianina Zeballos Change to the free plan as in the message. This requires you to limit the agent licesne to maximum number of 3. If you need more you are required to have a paid subscription with Atlassian.

Hi @daniel ben zaken This can't be done. The only options theere are are based on permissions. The space admin can decide to give only certain member access, so exclude admins or admin groups as well

Hi @Pär Jansson This is no possible without an app. This would require a JQL extension app from the Atlassian Marketplace.

Hi @Ravi Chaganti Explain yourself a bit more. Are you referring to the multi tenancy option like Jira DC, this is not existent for Jira Cloud. Our do you want to have multiple JSM instances under the same cloud domain, this would require your to move to the Enterprise Cloud subscription.

HI @Hiroshi Fukai Welcome to the community. By the looks of it both fields are custom user fields. These fields are supported by the forms option in JSM. If this is correct, but you are unable to add the field you could delete the CF and crate a new one and see if this works, if not then it suggest to raise a support…

Hi @Vera Valshonok I don't know the app, but the documentation states how to setup a global template. A global template can only be made by a user with Jira Administrator privileges Documentation I suggest to review this and make a template in your instance.

Hi @Win To set SLA's, etc on a JSM project you need to set yourself the agent role on that project. As project admin role is able to see the project config, the agent role is required to set the JSM specifics on the project See the following article from Atlassian KB. This explains the differences between admin role and…

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Hi @Temur Khalilov Forms are added to Jira issues. So if you look at an issue made from the portal by using a form the form is in the Jira issue. The comments you make as an JSM agent or that the customer makes will show in the issue as comments and also as comments on the portal view for the customer. Comments will never…