Marc -Devoteam- Community Champion

Hi @Aleksandra Leesment There is no Reopen forms action in automation (I could be wrong), but I can't find it and I have never seen it. You could make an automation rule and use the Web Request action Use a PUT request: https://<<your site here>>.atlassian.net/gateway/api/proforma/cloudid/<<your cloud…

Hi @Vera Valshonok This will require a user in your system with the shared email address and access. You are then able to set this user a the rule owner and all automation errors will be dispatched to this email address.

Hi @Hiten Dave This can't be done. Just @Dave Mathijs is explaining. The template is only used a the setup of a page. Changes made to the template will not affect pages made on the template before the changes.

Hi Ben, No that is not what I and @Dave Mathijs are saying. It all depends on how you want to structure your Jira. If you need to have a group of users, let's say as an example systems users that are used for connection to dev systems to have access all the time, I would at these users in a group and set this group to the…

Hi @Matthew Antoine Welcome to the community. Could you please provide the JQL of the filter you are using? The more detailled information you provide to the members in the community, the more probability there is that the issue can be resolved. If your filter has a catchall clause, then someone adding a new project or…

Hi @Tom Sebrechts I have tried to find anything about this, but cold not find any. The Xray Cloud documentation on reports doesn't mention this as well. I think the best you can do is to reach out to the Xray support and raise the question there.

Hi @BenWade The most useful hierarchy is Roles -> Groups -> Users. Roles in a permission scheme allow project admins to grant groups or user a role in a project, no administrator needs to be involved. This can be done via the People section n the project settings Groups or Users set in a permission scheme, will make the…

I second this, forgot about it. This is required otherwise the search isn't done and the macro still thinks it's uasing the old settings.

Hi @Zaldy Parian Could you check your field configuration scheme and check all the required fields, could it be that a required field is not visible on the screen anymore?

Hi @Dom If you are still using the "old" WF editor, you are able to set a workflow condition based on the security level. Use the Value Field Condition Validation is also possible, based on Security Level Use the Field Required Validator

Hi @Diego Resta If your form uses Jira Custom Fields to store information, you could clone the initial issue after creation via automation https://support.atlassian.com/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/ 

HI @Eda Gul I do see that you have multiple Jira servers, is the one showing the correct server. And if you try to insert a new Jira issue macro, does this work?

Hi @Erick Jaime I presume looking at you screenshots that the field "TESTED ID EQUIPO", is a custom field, that uses "Asset" information. This can't be exported, this is marked as a Bug. See the related BUG at Atlassian, JSDCLOUD-11838 

Hi @Mikel44 You have a duplicate request open on this question. I have asked the same question as @Kian Stack Mumo Systems in this thread. Search-Tests-WithNo-PlanTest 

Hi @rkarnaker Welcome to the community. Can you share some more information about your request? Like screenshots. This would help members of the community on what you are referring and trying to achieve.

HI @Eda Gul Welcome to the community. Can you share some more information about your request? Like screenshots. This would help members of the community on what you are refering and trying to achieve

HI @Mikel44 Are you using a specific test app from the marketplace in your instance, if so which one? Is there any information in there documentation on JQL options that can be used?

Hi @Dom I suspect you are using a company managed work management project, you are able to set a workflow condition based on the security level. Validation is also possible, but for both options you will need to switch to the old workflow editor. The new editor doesn't have these options yet. This new editor is primarily…

HI @Savitha V See the Atlassian Marketplace, or go to the find apps section in Jira admin settings

Hi @Craig Goldsmith Welcome to the community. As stated in the CVE (https://confluence.atlassian.com/security/cve-2023-22518-improper-authorization-vulnerability-in-confluence-data-center-and-server-1311473907.html ) Not connecting your instance to the internet (no public access) will make your instance not vulnerable. See…

Hi @Matt Sharmer I see you use the app Table Filter and Charts for Confluence. And according to their documentation the option 2 is the way this is working, as the include needs the Table Spreadsheet Macro. The Include macro's purpose is to make an excerpt of the spreadsheet on other Confluence pages. It has the same way…

Hi @Kishor Mudhili I am not sure what project type you are using in. * If you are referring to the JSM project limitation, Jira do have a feature request:JSDCLOUD-4309 That is to address send an email to other email addresses that do not belong to this group. This would provide more flexibility to the automation rules. *…

Hi @Armand.Zhao Jira is not albe to to this ootb, this requires a BI solution like PowerBi or Tableau. There are apps on the marketplace from Atlassian, that are able to export this information. The only app of probably capable of doing it in Jira itself is eazyBI. I prefer to move it external, as this point the data from…

Hi @Brandon Catlett Welcome to the community. Can you provide more detail on what you already have in place to fulfil this request. I suspect you want to have a request made on the portal b a customer and you want to use asset information in this request. So you would need to have custom fields to display this information,…

Hi @Boyd Hong If the user is not showing in the drop-down of the permission helper, this means that the user isn't know within Atlassian Administration or is disabled there. You should verify if this is the case. Does it work for other users?

Hi @Vera Valshonok I would not set the owner to a single person, as this will provide you with no information who made the rule. The workaround to add the real owner in the details will not stand for me, as project admins are able to create rules as well. I would check if there are rules based on project level that have…

Hi @Vass Balázs Welcome to the community. I can't seem to reproduce this on my private or my companies instance. I have checked also if it differs between company or team managed projects. but all is the same in both instances, I would advise to raise an issue Atlassian Support, as it seems to affect your instance.

HI @Mike Low I did a good re-read of the documentation on smart values and found a similar issue on the community. Can you try the following, use the smart-value; {{issue.Change Cost.asNumber.format("###,###,###.00")}} This might just work, if not, then it onlly applies to number fields.

Hi @Zaldy Parian From your screenshots above I see you are using the free plan. Are you above 3 JSM agents, this could be a cause as well.

Hi @Amarillas Erika See the option @Brant Schroeder gave. Use the API to get information from Jira.