Marc -Devoteam- Community Champion

Hi @Pedro Ruiz Rodriguez All information can be found here; Licensing - Purchase-licensing - how to pay Or see the tax form; https://dam-cdn.atl.orangelogic.com/AssetLink/075ri774j24xj4t0sm62dd3seog4w40x.pdf 

Hi @Spencer Johnson No this is not possible, the information/answers the bot provides is on the base of the source of data. So in you companies case this is the KB space in your instance. But have your admin check the bots configuration.

Hi @Olena Havrylenko Welcome to the community. I don't think there is any relation between quote id and invoice id (you would need to check this with Atlassian). Also as a quote is a proposal and not a definitive invoice. You can accept a quote from Atlassian, but invoicing is probably not related and have there own id's.

Hi @Stefan Walthes No this "customfield_12919" is the ID not the name of the field. What is the name of the field on the issue itself?

Hi @Operations Team Don't use a branch as this runs parallel, and actions or results in the branch can't be used in the main actions of an automation rule. You need to use a lookup action, see this community post for…

Hi @Stefan Walthes Welcome to the community. What is the name of the custom field? It should be like: {{#webhookResponse.body.values}}{{#if(equals(name,issue.<name of field>))}}{{id}}{{/}}{{/}} So as example: {{#webhookResponse.body.values}}{{#if(equals(name,reporter.displayName))}}{{id}}{{/}}{{/}}

Hi @Diallo What have you setup in JWME, an event? Is the event set in a post function of the workflow? Also you mention support from the app vendor, lead to permission issues, is the executing user part of the space, does the event span multiple spaces? Rather other question, why not use an automation rule for this?

Hi @Alona Kirichansky --CNTR Welcome to the community, you wil et mail on expiring tokens, but is't also best to have documentation on when this expires and where the token is used.

Hi @Klaus Zhao Based on your actions and the has and trace you get, you will need to raise an issue with Atlassian Support and provide the hash and Trace infromation The information relates to the instance you are working on, these are no global error codes. https://support.atlassian.com/contact/#/ 

Hi @Diallo Are the fields avaialbe on the screen used by the child items of the Epic or are there field context in play that prevent this?

Hi @Jens Prokoph Then an User or Org admin needs to delete those users from the admin.atlassian.net from the insrtances.

Hi @Diallo Are you using JWME for this or an automation rule, can you provide more context and show screenshots of this configuration and where this is placed?

Hi @Jens Prokoph See the Customer option in the space sidebar and/or the People and access section within space settings and removed people woth only the role Servide Desk Customer.

Hi @Gor Greyan As you are on DC, you could use; * issueFunction in issuesInEpics("statusCategory = 'Done'") See documentation: issue-links#issuesInEpics 

Hi @Gor Greyan This is not doable using native JQL. You will need a 3rd party app for this or query the database (backup first), still not recommended.

Hol, Cual pagina quiere carregar? Es un a link?, probar accesso le pagina we initial https://<name>.atlassian.net

Hi @Anis Salihić Correct. But this is how the license model works. 3rd party apps, are not individual products, but added functionality on top of the Base Jira product.

Hi @araour Welcome to the community. This community is not Atlassian Support, any related issues to your account, raise an issue at support here; https://support.atlassian.com/contact/ 

Hi @Anis Salihić So for all you will be in the range from 51 to 100 users. As I mentioned, for Tempo is based on as user, just as Jira. So if you need 129 individual users to write time in Tempo, you need a jira product that also is licensed for 129 users, so in this case you need JSW for the tier 101 to 200 and all 129…

Hi @Andrew Guthrie Welcome to the community. Are you referring to a paid or free instance? If this relates a free instance, @Aaron Pavez _ServiceRocket_ provided the answer for you.

Hi @Anis Salihić So you need to license JSW for 73 users, JSM for 84 users and Tempo for 84 user, as this is the highest Jira tier. Tempo is for Jira is the tier for Tempo is related to the highest user tier of a Jira product. If a user has a JSW license or a JSM license or both, this only relates to a single seat for…

Hi @Laura Jiménez Goicoechea As the SLA's are bound to the priority field being set, is this field set on creation? This seems to be the problem, as there is no priority set, there is no target, so the SLA is not triggerd. So if the priority field is set later then on creation, the SLA is not triggered. You could add issue…

Hi @Anis Salihić Licensing for 3rd party apps relates to the largest tier of a Jira product. So in your case you the Tempo license tier will be according ot the tier of JSM (84) There is no summing up of users depending on them having JSW or JSM only license or having both.

Hi @craig_holdaway See this community post related to this issue, BUG-quot-We-couldn-t-save-your-comment-quot-message-doesn-t 

HI @Nikki Edwards Welcome to the community. To address this is to raise an issue with support https://support.atlassian.com/contact#/ 

Hi @Dave Knudson No this can't be prevented if you use a free or standard plan, but if you are on a premium or enterprise plan, you can use multiple help centers. https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-help-centers/ 

Hi @Helene Rivest Let them know which project this issue relates to end if the issue type Epic transtitions to done the Assigee field is cleared. This should provide them with enough information.

Hi @Adelaide LEBLOND Check the filter used in the gadget, is this a personal filter, is this filter shared and to who, is the filter owner no longer active or has the filter been deleted?

Hi @Dave Knudson On the template preview, the only thing you can change is the template title and the order of the fields, noting else. Fields used in te collector are selected in the issue collector form section

Hi @Helene Rivest Welcome to the community. There is no relation in the automation rule. So this is probably due to a post function in the workflow used for the Epic type, check the workflow for this action.