Marc -Devoteam- Community Champion

Hi @Keith Jones I have tested, this by using the field names shown no the work item, so use the name of the field, not the custom field IFD and this works. Can you try this, what does the audit log of the rule tell you?

HI @alba_vendrell Customer notifications are sent if the comment made by an agent is "external" so not internal. You can add a condition to your automation, to check if the comment is external. Use a smart value condition, use; 1st value: {{comment.intern}} condition: equals 2nd value: false 

Hi @Denise Strohl Welcome to the community. See this KB article from Atlassian; https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ 

Hi @siddhesh B Lad Are there fields with the same name in your instance?

Hi @Tolga Tapan You will need to raise an issue with Atlassian Support on this. On the community we can solve these kind of issues, as we can't access instances or see logging. AS you seem to be on a free plan, I have requested assistance from Atlassian Support, this can take up to 2 business days. They will comment on…

Hi @Kevin Mathew What is the problem, wrong pasword, 2FA issue etc..? If you really can't login, raise an issue at Atlassian Support here

Hi @Harry Foreman You need a 3rd party app for this. I don't use them, so on reliability I can't tell. What I can give you is: * Try them all and see which is the best fit * Look at security on the apps * Look at Data residency, if this is important * Is there a recommended way to expose app-calculated time-in-status…

Hi @Scott Derderian If you want to use this app on a sandbox environment, You will need a mail server for staging and a staging mail account for yourself. Or have a second account that you grant access to a sandboax instance and loing to mail with that account. "The Outlook client must be connected to an Exchange server or…

Hi @Joshua Henry Yes this depends on the user access. Only user in an admin role in the instance can raise a support request, excluding space admin. So you need to be Jira, Product, User, Site or Organization admin to raise a support request.

Hi @sravani vennapusa An issue is an issue in JIra. You could introduce Issue Security in your space. An for deletion, in the permission scheme this is most likely set to the admin role only, you might want to add a group of user to this permission in the scheme

Hi @Rich Allen You could use an Automation rule. See the trigger; https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Version-created--updated--released 

Hi @Oscar Ortuño Gutiérrez There have been many post on the community around related issues on deactivated sites and what to do if you are on a free plan. Raise an issue here; Atlassian Support

Hi @ech Please search the community on keyword "Hash". You will find many post and provided solutions.

Hi @Aniruddha Otari No you can't circumvent Issue Security. Your only option is that you team is also part of that level, there is no way around this.

Hi @Gustavo Lacerda You will need to reach out to Atlassian Support for this. Here on the community we are user like you to try to help others, but we can't access instances or changes settings in instances.

Hi @Samir Zemam Welcome to the community. Why would you, why don't you just link the requirements page to the Jira work item?

Hi @Bernd Gurn This can be limited by organisations. Use an Issue Security scheme, set a security level on issues, that need to be visible only by agents, admins and customers in the role "Service Provider"…

Hi @Laura Castro As mentioned by the approvers field has to be set before entering the status, so the field already has a value or this is set on the transition to the approval required status in the workflow.

Hi @Jader Peixoto Volkmer See the link above. As you want to append users.

Hi @siddhesh B Lad Are the field you want to set on import on the create screen or the screen used in the target space?

Hi @Ramu The macro you us in Confluence has no transformation options. And in Confluence this is not possible, because this macro shows Jira work items and the fields you selected to be shown. This is data from Jira, not data that is in Confluence itself, it just being dispalyed.

Hi @Joshua Henry Welcome to the community. I have flagged your post, so a support agent from Atlassian will be notified. This can take up to 2 business days, keep an eye on this post.

Hi @Luuk Post What are the user settings and permissions in administration?

Hi @Kelly Gray Torres You have reached the public community forum where members can ask questions on Atlassian applications. We can't access or grant access to instances. You will need to reach out to the Confluence admin or IT department of the company this Confluence is owned by.

Hi @seigo_miyae Welcome to the community. No this is no applicable, automations are visible per space. Confluence admins also have a global automation option to all rules globally in Confluence and they can set rule scopes. Scopes are: * Space * Multi space * Global

Hi @Reshma Rampartaap Yes this is possible, but only from Administration your Atlassian cloud, you require a user or organization admin role for this. So if you want this, this needs to be done by a user with required permissions

Hi @Reshma Rampartaap Welcome to the community. Yes a space admin can add user and or groups to a space.

Hi @Jacolene Naudé This option can't be hidden this is a default in the GUI. There is an open feature request for this you can vote for and follow, CONFCLOUD-75753 

Hi @Luuk Post Can you show screenshots of the users in the space, and of the users profile in admin.atlassian.com?

Hi @anass_elhassar This is probably done by a change made on the SSO configuration the is used in your company. As your account is likely managed. Reach out to your IT department for this change. Account name changes are not done by Atlassian but by administrators of the applications in your company. You could see if you…