Marc -Devoteam- Community Champion

Hi @Vipeen Sekharan This is probably related to permissions on the MS Teams tenant. Also what type of subscription do you have Free, Standard, Premium or Enterprise? https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-teams/ 

Hi @Lara Diaz A Welcome to the community. The issue you raised at Atlassian Support was closed do to lack of activity. You will need to create a new support ticket. Here on the community we are users like you, we can't help out in account related issues on the Atlassian side.

HI @The PiggyGun Welcome to the community. If you address is on a suppression list, you need to reach out to Atlassian Support ot have this chekced and removed. Here on the the community forum we can't do these kind of actions.

Hi @이주혁 I can confirm this behaviour and replicated it. Raise this as a ticket via Atlassian Support As this forum is a public one, for users of the tooling, but not official support

Hi @Diallo Is the even triggered in the post function of the transition, and which user is the actor? Does this actor have a JSM license and is member of the Service Desk Team role in the JSM space?

Hi @Orosz Gábor Can you share information on where this is stated. I have gone over all latest release notes for Cloud and can't find anything in relation to your statement

Hi @Chancelor Lickar No, there has been no change on this. Has there been a change on the board, has the board filter or sub-filter bend adjusted?

Hi @R_J_ Jaeger Your tags state that you are on a premium plan, only users in an admin role can create support tickets. Or are you on a free plan, that you don't have access to support as stated in the agreement on using a free tier.

Hi @Katherine Barako This is not possible ootb, this would require a 3rd party app like Tables and Filters where you can make changes to information in a table. So you need a 3rd party app for this, that's basically the answer.

Hi @Felipe Fernandes I can't replicate this as well. I have tried multiple instances. Might be an issue specific to your instance, are the JQL queries still correct for the quick filters? Otherwise raise an issue with Atlassian Support Also there is no reported issue on Atlassian Status

HI @Kustagi Suma No this is not an option on versions. As versions are not as sprints, sprint names are generated based on the latest sprint name, if in your space you would rename or create a new sprint with a new name the next sprint will start using the lates name and add a follow-up number. Versions don't as this…

Hi @Joe Engel-Kemnetz Welcome to the community, this is probably the space background. Check to set the background. Select the 3 dot option on the space name and choose "Set space background" choose a solid color option.

Hi @chayan chawda I have requested assistance from Atlassian for you. This can take up to 2 business days, they will reach out via this post. The main reason this probably happend is that your Premium trail has ended and so the downgrade can't be done by you anymore. It could be done on providing payment fro the premium…

Hi @Kustagi Suma Can you provide a bit more context on what your case is? If you use the API, you also get version by their ID.

Hi @Tim Parr In the sidebar, fields from the main section of the work item are always presented first, before all other fields. You could use the help option "Provide Feedback" to Atlassian on this topic, as on the public tracker there seems no open ticket on this.

HI @İrem Çilingir Welcome to the community. Is the issue still there as there was a major incident with almost all Atlassian Cloud services yesterday?

HI @Calvin I would look first at the process, why do customers choose the wrong request on the portal, asre the requests not clear. Also check and see if field on the request type can't also be added to the form, this to keep information, more centralised.

Hi @Óscar Mestre This relates to Teams in relation to the Incident Management feature on a JSM space, but you do need to have a Premium or Enterprise subscription. As your tag suggest that you have a Standard subscription, this feature is not available on your instance.

Hi @Cory Emmette Stamm See the answer from @Trudy P Claspill , you need to be a Jira admin or Product/Org admin to achieve this is this is on a company managed space If this is on a Team managed space, a space admin should be able to do this.

Hi @Wyatt Drummond So you might want to get them more involved to the system. There is currently no option to change the change the error message. You could use the feedback option from the help menu to provide feedback on Atlassian to this. Or use the suggestion I gave on creating an automation rule to sent an email once…

Hi @MMM Welcome to the community. There are multiple identical post on this. You need to raise a Support request with Atlassian via the Billing and Licensing option. https://www.atlassian.com/company/contact/purchasing-licensing

Hi @Alona Kirichansky --CNTR Related to this, https://jira.atlassian.com/browse/AUTO-2302 Also as service accounts have a mail address, but you can't see mails sent there in any way. But still you would need to have documentd wheere a token was used.

Hi @Wyatt Drummond Via the customer portal the users could login and under the request option should be able to to find the issue. Or you could create an automation that sends an email to all other possible approvers or add a comment on the ticket when an approval is given

Hi @Yawar Manzoor Can you access other spaces or boards in Jira? Are you using a shared link to the board or bookmark to this board? What if you access you instance on the base url and browse to the space and board?

Hi @Pedro Ruiz Rodriguez This is a public community portal, this is not Atlassian Support. Users on the portal are user like you and me, you will need to contact Atlassian Support on the link I provided.

Hi @Jalesa Rogers According to the feature list it is not, see https://support.atlassian.com/organization-administration/docs/feature-availability-for-atlassian-government-cloud/ Almost all JSM features are also available in Government Cloud.

Hi @Pedro Ruiz Rodriguez Then reach out to Atlassian as mentioned in the link on how to pay. https://www.atlassian.com/company/contact/purchasing-licensing#/ 

Hi @Jacobs_ Karen L Reach out to the admin of the instance, then need to grant you a license to access the instance and the products of the instance. It might be they just sent you an invite, but didn't grant you any app access. Here on the community we can't fix this for you as we don't have access to Atlassian Cloud…

Hi @Kannan Chockalingam You probably need to save the file on a accessible location for Atlassian and you. You can't access storage on Atlassian hosted cloud instnaces.

Hi @UK-Marvin There is no correlation in my optics, if you want clarity you will have to contact Atlassian Support