Marc -Devoteam- Community Champion

Hi @marc.bleij As I understand that you are not able to change the field config within a new created field configuration scheme The following are the default steps: * In Jira admin settings, create a new field configuration scheme (this gets the default configuration by default for all issue type) * Press "Edit" and change…

Hi @Severine Andre Welcome to the community. Confluence guests are not licensed Confluence and therefor have limited options and are not able to assign tasks to guest as also explained by @Melo 

Hi @Jürgen Germonpré I would like to help, but I'm on the waiting list as the product is still in Beta. I think its best to direct your question to Atlassian Support, as most community member probably don't have this Beta option for Confluence yet.

Hi @flim There are off-course the Atlassian templates that are in the system by default you can use and modify to your needs, but the changes you make can't be saved. There are no options to template request types, also not with apps. (at least I have never encountered one) There are only marketplace apps available for…

Hi @Team GoCredible Welcome to the community This is not an option in the link issues action. You should do a lookup action first to find the issue you want and then link the issue.

Hi @Kevin Smith and @Jaanika Talvistu Try to see it the put property option can achieve this. The call will set new information, there is no option to update I think, so the existing will be overwritten. The following request at Atlassian seems on this topic, you could follow this and see if any progress will be mad on…

It's not an old concept. That concept is still very useful if you have teams solving problems, executing changes, etc.. but they are most of the time not JSM agents. They work in JSW or JWM with their issues to accomplish the problem, change or other requests not able to be handled by service agents. They can be…

Hi @Andy Conley To make it simple anyone who handles a JSM requests need to be an agent. Collaborators can comment on issues, but can't transition. Collaborators are licensed Jira users, so this can be users with a JSW (Jira Software) or JWM (Jira Work Management). If you don't have these products, you are not able to use…

Hi @Thomas Braun Welcome to the community. I second the answer from @Jack Brickey The options you have is to create another cloud instance temporarily, import the backup and export the space and then import the space into your instance. Remove the temp instance.

Hi @Danyal Iqbal , No this is default in the Atlassian account. There are no options to change this.

Hi @Suzanne Veljanoski As I'm reading this correctly, then I don't need to renew my current expiring ACP-CA and ACP-JSD certification that are set to expire at February 2nd 2024? Due to the change on the program, they will be retained. I hope this is the case and you can confirm this, as otherwise I need to renew them…

Hi @Claire Mullins As far as I'm aware of this is not an option in Advanced Roadmap or even with Jira in any way as Jira is not built for this. Even on the marketplace there are no apps in relation to demand management. I think in this topic, you should see to an application that is designed for demand management and if it…

Hi @Maria Mariella Bautista Welcome to the community. The rating and comments of the satisfaction survey are not stored in custom fields. In order to get the rating, you can use the smart value {{issue.Satisfaction.rating}}. But this is a single rating, based upon the rating placed on a single issue. There is no option to…

HI @Alexandr Welcome to the community. I do agree with Nick. Text fields don't have an exact search option, you can look at the current options in the documentation here

Hi @Jane Ellis I would raise this topic at Tempo support. If more people encounter this it could be an issue in the app.

Hi @Francis Lowry Reach out to Atlassian on this license related topic. Raise a request at their support, via https://support.atlassian.com/contact/ 

Hi @Erik van Roovert Or as you are not an admin in your system, let your Jira admin check the assets related part and permissions.

Hi @Carla Gonzalez But also what you provide as the story. The customer 2 gets added as a participant this mail is coming from JSM, if the participant replies on that email, that reply is added as a comment on the issue. That comment is seen as issue commented and the original reporter of the issue gets notified that a…

Hi @S Jena You can create a single select custom field or fields, you can't have the dependent upon each other in creating a request. JSM has all ITIL components, it's not devided per component like other ITSM tools

Hi @Erik van Roovert I see the rule wants to get information form assets. It looks for information in schema Hardware and only if the object is not empty it will edit the field Linked Assets Have there been changes done on the Assets schema in rights or configuration, this will impact the rule. But strange is that the rule…

HI @Erik van Roovert What are the config changes? Can you provide screenshots of the rule details and condition or action details, as some setting is should cause not running the rule.

Hi @Danyal Iqbal Jira takes the latest board as the point of entry in the project, this is placed in your personal setting cookie in your Atlassian account. So @Sayed Bares [ServiceRocket] unfortunate its not a bug but a cookie setting, that when you re-enter a project it opens where you left of.

Hi @SPASIC, Estelle Welcome. It seems you don't have a Confluence license, you first need a license to be added as a member on a space to be able to edit pages. Reach out to your Confluence admin to have a license assigned.

Hi @Sam Osborne I looked at your request and the replies already on this. The issue is that when having an automation on creation, the information to use an edit action is not available yet. Can you add another action between the creation trigger and the edit action, use the action Re-fetch issue data. This action lets the…

Hi @Phil Kang Welcome to the community. I second the reply form @Joseph Chung Yin An alternative is to purchase an app that is able to set a comment mandatory as a workflow action. The following apps on the marketplace are able to extend workflow options: * JMWE * JWT * JSU

JSM doesn't exist of modules, but pf plans Free, Standard, Premium or Enterprise. It's not built like ServiceNow where you but ITLI related modules. You can start with JSM on Cloud anytime, just setup the instance online, this is free plan, so options are limited. See features listed per plan here Starting with a free plan…

Hi @S Jena No you can't get Assets as an addition to the Standard plan, Assets is only included in premium or enterprise plans.

Hi @Marco Martinato No this can't be done. A workaround is to set a rule on the mailbox receiving the email, but in JSM (Jira) it is not possible to exclude certain mail address from receiving a notification. You can turn this oof, but then its off for all. 

Hi @Erik van Roovert Welcome to the community. Are the rules project based rules or do they span multiple projects or even running globally? It might be a problem with the rule itself. Are you able to see the logs of the failing rules, if so what do they say? As yu stated not to be an admin, I also suggest to raise this at…

Hi @Alok gupta On point 1 Yes. On point 2 you can use if/else conditions in the rule, but it depends how many organisations you will need, as there is a limit on conditions and actions in an automation (I thought 36). This could also mean a long running time on the rule. So depending on the amount of organisations, see if…