Marc -Devoteam- Community Champion

Hi @martin.infanzon Welcome to the community. Have you already setup organisations in your JSM project and have customers been added to an organisation or organisations? This is pre-requisite on using this automation, otherwise if there are no organisations the response will be empty. What is the audit log output of the…

Hi @Angel Ferreira What are your exactly trying to achieve? Based on your question here I'm not able to grasp the issue.

Hi @Mukesh Adwani There is a difference in the Team option and Teams in AR. Teams in AR are shown via the custom field teams in the system, that can be set on screens. I know about the Atlassian integration of both, but not every instance has this already. Article on this topic: Teams-in-Advanced-Roadmaps-What-s-changing…

Hi @Annamária SZITÁS Welcome to the community. What steps have you taken to show your client al their tickets, are they granted a JSM license, have you used organisations? What is the setup of your project like. More information is really appreciated as now JSM project within a company is the same as another company.

Hi @Deanne Wilson If you do, you are able to select the text box as it is and change the information. See example, an ITSM project on my Cloud instance I don't see the project name on your screenshot. I still don't think you have an JSM agent license assigned.

Hi @Mahad Uddin You will need to as, Jira requires the JSON to import to be formatted in a certain way, as shown in the API documentation. You export is in JSON from a different system, that system also has it's own formatting. They use the same language, but not the same payload option.

Hi @Carla Gonzalez No as they are not, the setting is that all email from the JSM project will use the setup sender address. So on any action the agent makes or the reporter of an issue the mail notification will user the setup sender address. There is no differentiation option, if the action is done from the portal or…

Hi @Carla Gonzalez Check out the email address used in the notification scheme on your JSM project. See documentation, this will require help from your mail and or network admins in you company as well.

Hi @Mitchell Cardwell Welcome to the community. If I understand you correct, you want to have a field on the JSM to be filled out based on a calculation on the present day and time and 72 hours in the future. Forms can be conditional, but not in this way. Calculation like this can be done with automation in Jira, but only…

Hi @Alok gupta Welcome to the community. You could create organisations based on country in you JSM project. Add the employees to the respective organisation and create an automation rule(s), that when an issue is created based on condition that equals an organisation and assign the issue.

Hi @Natalie Waters When you created you API key, you got a string (key) for the web requests the input for the value field is "Basic <api_key>" (without the quotes)

Hi @Per Wilhelm So I assume you have 2 different structures with both it's own hierarchy. If I look at the structure documentation, you should be able to use: issue in structure("your structureName", INT-1)

HI @Martin Samuelsson Welcome to the community. I second the answer from @Kate Pawlak _Appsvio_ I do have my thoughts about letting customers setting their own priority. As from experience ay person is self indulged, so the majority of your requests will probably be set to the highest priority y anyone, as they expect to…

Hi @Prajesh Krishna Karmacharya Seems like there might be a problem with the Confluence index. You should raise a support request via Atlassian Support They are able to see the logging of you Confluence instance.

Hi @Zhinoo Zobairy Are you able to share screenshots of your boards scrum/kanban?

Hi @Per Wilhelm JQL: issuekey in childIssuesOf("INT-1")

Hi @Carla Gonzalez You could raise this to Atlassian as a feature, via https://jira.atlassian.com/ But there you can follow your issue and se if Atlassian will give input on the request.

HI @Deanne Wilson You need to have a JSM license and to be admin on the project.

Hi @Raúl Ramírez Here you can find all Atlassian security advisories 

Hi @Zhinoo Zobairy You mean the default "Release" option on the board, you will need issues in your done column and you need to have versions in your project. Or are you pointing out to something different?

Hi @Mimi Peters What is the purpose of this request, why would you close and new created issue directly? And ootb this can't be done, but with workflow marketplaces apps like: JWT, JMWE or JSU

Hi @Jake Rich For company managed projects on Cloud, the same actions as described in the article still apply. If you want the cloud documentation, this can be found here: edit-an-issue-workflow Related information around team managed workflows can b found here: create-edit-and-delete-statuses-in-team-managed-projects 

Hi @Gobalakrishnan Kuppanna My first question is why, you could create separate queues on the project in relation to the products. Do the product group teams already have a Jira project and are all members also JSM agents? Then you could make a kanban board on their projects and based on the filter only show them the JSM…

Hi @Fazila Ashraf This is a cloud only function and @Per Wilhelm specified he is on server.

Hi @Osama Al-Areky Still seams there is something not correct on the board config. Is it shared with all project roles fro example Make sure the filter and board are shared correctly

Hi @Per Wilhelm This can only be achieved by adding a marketplace app that is able to provide extra JQL options. Like * jql-search-extensions-for-jira * jql-tricks-plugin * Scriptrunner

Hi @Joe Pitt Now that you mention it, I have not seen any mails. Just checked, and yes all mail is flagged.

Hi @Arensa Prasta You can set a workflow property on the "Done" status. property key = jira.permission.work.denied and leave the value empty. For more property values on workflow statuses see: use-workflow-properties 

Hi @Paul Messina If running on Cloud there is no DB access. The API specified by @Dan Breyen is the only option to get or put information from the backend

Hi @Valerie Blondel Exporting is plain text, this will not supply the title, but just the link. The dashboard gadget is not wiki rendered, but also juts plain text. I even tried other marketplace apps in relation reporting using dashboard, but they show plain text the url as well. You can look…