Marc -Devoteam- Community Champion

Hi @Kuhu Krishna But the community can't help in this case. You could start a 14-day trail on a standard ro premium plan and then report the issue. Make sure to not use any functionality that will be removed when switching back to the free plan, make sure to do this before the trail ends.

Hi @Kuhu Krishna Please raise an issue with Atlassian Support, as the trace id's are specific to your instance and not global errors. Here on the public forum we can't access instances or see log files of instnaces.

Hi @LAERCIO DA CRUZ LOUREIRO Then use a JSM space instead of a CSM space, as this is possible on the portal of a JSM space.

Hi @joanna_natial Required fields are always to be filled, they can't be not set. How are customers creating a request and can you show the setup and steps the customers are taking, screenshot will definitely help in this.

Hi @Roberta Martins Welcome to the community. There are multiple identical post on this on the community. You need to raise a Support request with Atlassian via the Billing and Licensing option. https://www.atlassian.com/company/contact/purchasing-licensing 

Hi @LAERCIO DA CRUZ LOUREIRO Welcome to the community. Can you provide some more context, maybe with screenshots? Did oyu add new forms, or did you change anything on the support website?

Hi @Pete Stephens This relates to your process in your company. Do you require to use these options? What is your case in using this, is this based on roll up of work, then Plans would be a better fit.

Hi @Pete Stephens This documentation should clarify this; understand-how-goals-and-projects-work-with-jira If you create a Goal, the Jira option is to link Jira work items, the Project option is the Projects you created in the projects option. Projects are not the same as a Jira space.

Hi @Manu Varghese This field seems to be related to the 3rd party app Atlas Custom Fields. So mention this to your admins, that you have an issue with this app field in relation to a native field. This might be a bug in this 3rd party app. Then you admin should raise this with the vendor.

Hi @Bálint Berente _META-INF_ Adding to posts older than 6 months is called "necroposting" and is discouraged through the Community Guidelines. https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement Additionally is the product you mentioned able to integrate with Jira? * If not then what purpose is…

HI @Mario Malić Yes, but this the requirements I shared, need to be set.

Hi @Duong Nguyen Hong What type of space are you using a Team or Company managed one? On a Team managed space, use the "Custom filters" option in the board and on a Company managed space, use the "quick filter option in the board.

Hi @David SOBIES Then I think best is to raise an Atlassian Support ticket. To have Atlassian help investigate this.

Hi @髙橋碧 Welcome to the community. This is a 3rd party app, it's part of the app, Issue Templates If you can't create new presets, it's probably related to your permissions on the space or the app.

Hi @David SOBIES Is the token you are using still valid, as 401 is an unauthorized response! Or does the Qualys API the culprit, then contact Qualys suport, to see what the issue can be?

Hi @Hansel Faren This is either as mentioned by @Tomislav Tobijas Or there are 3rd party apps used from the Atlassian Marketplace. https://marketplace.atlassian.com/search?query=dasboard&hosting=cloud 

HI @Aline Morimatsu Welcome to the community. Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant…

Hi @Arunasree T Use automation for this, based on edit work item as trigger sent an web request (API) call to iManage. iManage does need to have an API endpoint for this. For the other way around see if iManage can call the API of Jira to add a comment to an work item, from the iManage side the Jira work item id needs to…

Hi @Terry Middleton How is the reply information shown from Snipe IT, usually it's {{webResponse.body}} But if you cold show screenshots of the response and what you need, this would help.

Hi @David SOBIES Welcome to the community. Did you insert your workspace id and token in the call? What is you OS and are you using the correct client?

Hi @Rajagopal V Are you in the role Service Desk Customer and/or Service Desk Team. How are the customer permissions "channel access" set?

Hi @Pavan Rai What are you referring to a board in a Jira space is baed on a filter. So there is no need for any risk on creating a new board. It's just an extra board on the project, a board only shows work items there based on it's filter, that the purpose of a board. Yes, if you are not in an admin role, or any of your…

Hi @Eitzaz Haider Before you can use the space filtering, you need to configure the board, so the filter is changed to get work items from multiple spaces. By default only the current space is in the filter of the board.

Hi @Rajagopal V You will need to contact the admins of the instance. This is a public forum, we are users like you and can't access Atlassian cloud instances. Neither will official Atlassian Support. Permission issues related to spaces, portal, need to be address by the admins of that instnace. So reach out to the company…

Hi @Artem Semenov There is no IF/ELSE, AND/OR operators are acting the same as in JQL. So the statement gets the objects that fall into the filter. It's not an If/Else condition.

Check the AQL you have in assets. What does, for example is the outcome of: ("Internal" = false AND "Partner" IS NOT EMPTY) OR ("Internal" = true AND "Partner" IS EMPTY) What is the result?

Hi @Zanele Mndebele Welcome to the community. Smart Linking is an ootb function in Confluence, so there is no cost component.

Hi @Ashley Honeycutt Based on the Forms API on DC this is not an option, see the documentation. https://confluence.atlassian.com/proformadev/v1-2-0-api-documentation-1167691702.html 

HI @Artem Semenov Why the OR option, this is the opposite of the first AQL, so it will complement the list.

Hi @Terry Middleton First remove the condition from the trigger, they are known to fail due to timing issues. Add the condition as a separate action in the rule, to check if all works add a log action to see if field Employee Email has a value, use smart values {{issue.Employee Email}}