Marc -Devoteam- Community Champion

Hi @Richa Rajaram Aware You can access the marketplace and see for yourself, find like functionality apps and try them. https://marketplace.atlassian.com/ It might be that there are no alternatives as no one feels the need to have such an app.

Hi @amadhoun Some instances have seen this option, this seems in development by Atlassian. This is not an official function yet, or will be. So its possible Atlassian enabled this on your instance as test and later removed it. You can find more recent post on this topic on the community

HI @Jay Khan Welcome to the community. No Jira is a single bill based on the number of licenses consumed. So you could calculate this, divide the total monthly bill through the number of consumed licenses, this will give you the price per user.

Hi @D Red Your admin on your instance could check this for you, or the admin will need to raise a request at Atlassian Support. This is the community not official support. You can do this if you are an admin of course. Remove-email-address-from-suppression-list-in-JSM-Cloud 

Hi @Daniel Köhnen Welcome to the community. Yes, be adjusting the filter of a board, this on company managed projects Or move issue to another project. What is your exact goal?

Hi @Patrick Alexander You can still switch to the old importer, an use it. This can only be done via the admin option in the System section, there you can still do an external system import, buy switching to the old importer. This will be there for a while as if you want to import in JSM projects, only the old importer can…

Hi @Veronika Priesner Welcome to the community. Can you please share the config (screenshots) of your rule and actions if they contain smart values or specific actions and the audit log failures. This will help community members understand your logic and setup. If this relates to comments by customers smart values to check…

Hi @Daniel Köhnen Welcome to the community. you can't mail a board or swim lane, what is your exact question? Yuu can create mail handlers in Jira, create-issues-and-comments-from-email 

Useful documentation on agent vs. customer https://support.atlassian.com/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/ 

The share option is to share information to licensed Jira users Add People is to add any user in your system to a role on the project, the roles have permissions, these can be seen in the permission scheme Any permission in the project permission scheme is related to a user being granted a JSM license, except the customer…

Hi @Siggi Pfaff Yes it can, but no in the way you have setup your JSON, that is not possible. See the links I provided about createmete or editmeta. Your JSON needs to be different, you need to use "set" actions, but you need to check if the option is available for that field?

Please accept my answer as a solution. This will help other community member trying to solve the same.

Hi @erathian AS the PBI project is your high level issue repo, and all work relate to complete it is on other Jira projects Set your plan sources as follows. Use a filter for the Epics from PBI and add relevant projects where the work is done as sources. There is no need that a plan needs only a source as a filter. This…

So the Freshdesk API needs to have special characters in a call converted to HTML encoding. That's not mentioned :(. Might be something to raise to them.

Hi @Lali There is no need for a checkbox. You are Jira admin right? Then: * Go to the COG wheel (admin section) * Choose System * Choose "External System Import" * Choose option "Switch to old importer" * Choose CSV * Select your CVS file Required is that the project needs to exist in the instance.

Hi @Alexander Kolev Only admins can raise issues on behalf of other users. See, Raise on behalf of Or via the create option in the backend set the required user as reporter and then the "Request Type" field has to be set. 

Hi @Lali Switch to the old CVS importer in your instance. You wil need to use the importer on the settings side. See import CVS documentation, import-data-from-a-csv-file You will need the following columns in your CSV: * Project Name * Project Key Specify the name and key of the project in each line, to have the issue…

Hi @ali.salem Welcome to the community. This is not an option as the SaaS app is autosizing depend on the screen. If it wouldn't options on the right side in the bar like your profile picture and even the search bar could disappear from the screen. I would be frustrated as an app would not respect my screen size. Not…

Hi @Alexander Kolev I suspect you are org, site and product admin on the instance, are you also a member on the JSM project and have the role Service Team and Administrator. Of course you need to have a JSM license as well.

Hi @Marica S If you use it without ' So the call url would be: https://test.freshdesk.com/api/v2/search/tickets?query="tag:{{issue.key}} As the error relates that the call is invalid. So the API on Freshdesk side is telling the call is failing.

Hi @Ana Santos This is view based on raise JSM issues on the board/calendar. This is only accessible or licensed JSM users, not customers (non-licensed). This is for JSM raised issues where a due date has been set.

Hi @Christophe SEBAOUN No this isn't an option in Cloud. You will need an app for this, see options here: https://marketplace.atlassian.com/search?query=issue%20template I have a preference for the one developed by Appvisio, but that's personal of course.

HI @Marica S Welcome to the community. What if you replace %27 with the right character? %27 is ' So the call url would be: https://test.freshdesk.com/api/v2/search/tickets?query="tag:'{{issue.key}}'

Hi @chipbite Fields available for an issue are defined in screens. On the project there is an Issue Type Screen Scheme, this scheme contains Screen Scheme(s) and the screen schemes contain Screen(s) Screen Scheme(s) are related to Issue Types, as Issue types can have different screens with different fields on them. See all…

Hi @Shruti Kulkarni Are resolution set on the issues and most important is the Done status associated to the last column of your Sprint board? If it's not, the sprint doesn't see the issue as burned

Hi @Daniya_Soparker Welcome to the community. The community is not Atlassian Support. On topic, Atlassian Support will not grant you access as well, contact your Atlassian Cloud admins, or if your are one, you can do this. I suspect you are talking about project in Jira, access to the project (or grant yourself access if…

Hi @erathian Welcome to the community. You need to changes the plans sources, add the required projects or amend the filter to include the projects where the stories and other issue types reside. No you don't need a sub query, of course this will probably get more items in then you want. Then set a differentiator on the…

Hi @Chamber Law I don't understand you question. What is your exact need here, what options on Atlassian Guard are you referring to?

Hi @Alexander Kolev Customers can't edit issues, only license JSM users can. To achieve this customers have leave a comment or grant them a license (cost impact) and they can handle issues. Based in Service Management and ITIL, provide Impact and Urgency options on your request. Customers can set these when creating a…

Hi @Siggi Pfaff Welcome to the community. To be clear at first, the community is not Atlassian Support. Is a forum where enthusiastic people (Atlassian product users) try to help each other. Your issue relates to the fact that the screen used to create an issue doesn't have the fields you want to set in the automation on…