Marc -Devoteam- Community Champion

Hi @matina.kougkia Welcome to the community. Can you try another browser or incognito window, does it function? Then clear your cache and cookies

Hi @Erik van der Valk Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images…

Hi @Jan Westphal If al those users are in a group, add the group to the JSM project and grant the group the role Service Desk Customer. Otherwise you have to add these users one by one and set the same role as above. Or within the project go to the customer section (not in project settings) and add the by their email…

Hi @iAuto Welcome to the community. Contact the admin of your Cloud instance. Community is for questions and help on the product, but community members can't help on topics on access, permisisons, billing etc. Contact your admins of your instance in this case

Definitely Meeting Notes. simply to keep track on detail what has been discussed and what to do. I even like to modify the template and add a decission macro in as well.

Hi @Alexander Makarovsky All the options you mention are based on Cloud, for DC, this should work: [~{{issue.assignee.name}}] Change "assignee" to the relevant field (eg. reporter, etc). Or if it's a username, this should work: [~UserName]

Hi @Steeve P_ You could take a look at; My Requests Extension for Jira Service Management

Hi @Tri-Sang Vo Can you show the automation rule action in detail (screenshots). Formatting should be [] for a task (action) item.

Hi @Emma Ralston I don't think this is possible without an app from the marketplace or by using the API and power shell. The main concern is that, I don't think your IT admins managing the AD would be keen on this, but you would need to discuss this with them. I would not let this be done, as an external application can…

Hi @Verbeek Ella Did you try (in the new menu), the option copy link and paste this link within a Confluence page? What does it show? IF it doesn't show read-only, what are the permissions on the plan, is it open for all. Otherwise contact Atlassian Support, as it might impact your instance, or try to create a new Plan…

Hi @Rangga Hardono Can you show the error, as this is not in your initial question? Looking at https://status.atlassian.com/ there are no active incidents on Jira,

Hi @윤수경 Welcome to the community. Contact Atlassian Support in this case. The community is for users of the products having questions on functionalities, but we can't make changes on instances, like; * Billing * User management

Hi @Dusan Kalanj I don't think there is a solution for this. On the public Jira (https://jira.atlassian.com/secure/Dashboard.jspa ) there are multiple issues on this, but not relating to forms. You could create a request there or you could reach out to Atlassian Support

Hi @Reshma Mathew I think this is based on the config od the dll config. The mail is sent to the mailbox related to the email address The email will be sent to the address, but how that is handled on the mail end, that can't be determined by Jira

Hi @Verbeek Ella If you use the copy link option or share, the results on accessing the plan via this link is always read only See example on pasting it in Confluence page.

HI @Verbeek Ella Welcome to the community. I don't follow you I can stil use the share option in a plan and then share this with other people in Jira/Confluence. Can you provide screenshots?

Hi @Adam Douglas da Silva You will need to set a screen on all the transition to the status "FINALIZADOS". On the screen the field "Resolution" needs to present or crete a "Post-Function on the all the transition to the status "FINALIZADOS". and use the post-function "update issues field", choose the field resolution and…

Hi @Steeve P_ You can't there is no option to this, in any column based setup. Sorting is done per field, just as in excel or any database. An option to explore is to create automation that looks at the SLA fields and compares the remaining time (if possible). But this will be a performance thing, as this automation would…

Hi @Christina Kallas You can't find this in your instance as this instance has been modified with custom fields, and those fields have not been set a correct context. Your choices are as explained in my previous comment. There is no Jira site to find this one. Use the suggestion to create a free tier Cloud instance and…

Hi @Josh Jordan What if you change the estimation settings on the board, does that change the tooltip? If it does, then it seems that's related to the estimation setting on the board. Then I would suggest to reach out to Atlassian Support, to see how this can be altered. Then I still think it's hard coded in the UX based…

Hi @Reshma Mathew Welcome to the community. Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant…

Hi @Josh Jordan What if you edit the field within the custom fields, what is set as the description there? Or did you re-name the ootb Story Points field? If you did, then its not possible to change the tooltip as this is hardcoded in the UX.

Hi @Christina Kallas Welcome to the community. Create a new project based on the Task tracking template in the Work management section on creating projects. This should provide a basic tast tracking project with default screens and the default fields on a Taks issue type. If loads of fields appear directly, that means the…

Hi @Zeerak Khurshid No there is no option to achieve this.

Hi @Deepak Rai As @Bill Sheboy mentions you can't configure a board. But if you have a template project based on the setup you require, you could copy that projects board to the newly created project by use of the API. Or at least it was possible, using the API endpoint /rest/greenhopper/1.0/rapidview/{source-board id}/copy

Hi @Josh Jordan Check the field configuration scheme and the field configuration used on the project. Within the Field configuration, find the field and use the edit option, to adjust the field description, used in the tool tip

Hi @Natarajan, Durai Welcome to the community. Where can't you see done issues, on the board, on searching? Can you provide more context, and show screenshots on where you expect this information?

Hi @Tim Bonney You can look at this community article on suggestions, The-easiest-way-to-Reset-SLA-in-Jira-Cloud This as otherwise there is no easy solution on resetting an SLA, see also feature request JSDCLOUD-194 

Hi @Jason Gauruder To be added to a project, a user has to have an Atlassian account on your site and based on what permissions they require, agent or customer you need to grant the a JSM license or not. The Teams menu is in relation with operation Incident Management or Team collaboration. Here a user needs to be on the…

Hi @Maja Zuchowska I can see the same behaviour. Raise an issue on this with Atlassian Support, as it might be a bug. I think its not useful to only have drag and drop to the backlog, certainly in the case you have pre-planned sprints with lots of issues. I have checked multiple projects and instances I'm admin in (free…