Marc -Devoteam- Community Champion

Hi @Zaheer khan Welcome to the community. Might this article, https://developer.atlassian.com/cloud/confluence/modules/webhook/ help you on your question?

Bonjour @Xavier Fenouil Je ne sais pas, il n'y a rien sur la feuille de route à ce sujet et il n'y a pas non plus de demande de fonctionnalité. Vous pouvez soumettre une demande de fonctionnalité via https://jira.atlassian.com/

Hi @Ulka Sonavale Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing…

Hi @Ulka Sonavale On this comment: "Thanks, This kind of works. Is there a way to customize the subscription email and add cc in the email we receive from subscription?" No this is not possible.

Hi @Neil Olivier-avire user Why did you setup a mail handler for this an not an additional Email channel in the JSM project. This then will create an request with a different request type from the mail. This could see help to identify the mail channel. Mail handlers are inline with creating issues from email based on non…

Olá @Franklin Souza Santana Você poderia entrar em contato com o Suporte da Atlassian sobre isso e perguntar se eles estariam dispostos a criar um ambiente temporário de nuvem para você. Mas, como dito @Jack Brickey , não há opção para recuperar problemas excluídos se você não tiver um backup. Então você poderia ter criado…

Hi @Chalani De Silva This is not possible. See also https://jira.atlassian.com/browse/JWMCLOUD-413 

Hi @Julian Haines Filtering on date it's required to use yyyy-mm-dd. You can change the look and feel for dates in the system, but for JQL this does not apply. JQL to use is: created >= "2025-04-10" Or to be completely sure on issue on a sinlge day, created >= "2025-04-10" AND created < "2025-04-10"

Hi @Prasitsak Noensuwan Welcome to the community. On your reply to the comment by @Jack Brickey , no this is not an option. Option you do have os the raise a request based on these options and then by use of an automation rule attach the right form that needs to be filled.

Hi @nida ergenç Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the…

Hi @JEFFREY SCHNEIDER Why would you like to fill the 3 read only fields with attribute data? You can also adjust the assets configuration on the custom field. In the option in the config, Object attributes to display on issue view You could specify the other attributes, like date, city. these details will be visible in the…

Hi @Geraud Clovis Lemenager Welcome to the community. Where have you setup email notifications? The Notification scheme is always internal, as this relates to the project and the licensed agents on the project. In JSM there is a section in the project settings arround Custom Notification, they will always be sent to the…

Hi @Ousmane Diagne Contact Atlassian Support Use the billing section in the link provided, but if it most likely this has been removed and not retrievable.

Hi @Stacey Bennell This: Current Automation: If sender email is X, Issue = "Request a change" SUCCESS, Request = "Email request" FAIL will not work, why as there is an issue type "Request a change", for tis issues type there is no Request Type = "Email request". So you need to create a Request Type, "Email request" based…

Hi @tbundy Create a filter or set a project or board as the source of you plan, that also includes the sub-tasks. The in the plan filter on status.

Hi @Chalani De Silva First to get some term straight. Jira uses screens and forms are used on JSM projects. In Jira Software there is no option to set a default summary on the create screen. Can you show screenshots of the screen and "form" you are referring to? You can create an automation rule on the software project and…

Hi @Ousmane Diagne Welcome to the community. How long have you not used the free tier instance? In the policy of free tier instances the following is included in the policy. "Inactive Free products will be deactivated If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be…

Hi To sumup, see this doc. I don't think there are options to exclude. https://docs.stiltsoft.com/tfac/cloud/calculations-in-tables-42239860.html You could raise this as the app developer's support portal.

Hi @Marina Pérez Ruiz The issue is that you have to change the scope of the rule. If you transition an issue, it look at that issue all linked issues, of they are from another project, that project needs to be included onto the scope of the rule.

Hi @Fiona Brown Then you will need to create a new assets schema list the services for your project there and create a custom field of the type assets and configure the field to get the services listed in a request form.

Hi @tbundy What is the current view of you plan?

HI @Fiona Brown Edit or create a new context ion the custom field that provides the services. https://support.atlassian.com/jira-cloud-administration/docs/configure-custom-field-context/ 

Hi @Gareth Jones Contact Atlassian Support on this. It could be a bug. Keep us posted here if there is a solution or workaround from Atlassian

Hi @Vera Valshonok An agent can add customers to a project via the customer option in the project sidebar. See, https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/

Hi @Elmar HIrt The confluence API doesn't include functions to use 3rd party apps functionality or options. The Confluence API can only do the options provided and related to Confluence, not include 3rd aprty apps. If the 3rd party app has its own API endpoint then this cold be feasible. Does this app have API…

HI @Lindsay Bolan This only applies to non JSM projects and of the type company managed. if you use a company managed JSM project, only a Jira admin is able to make changes to workflows, screens etc.. https://support.atlassian.com/jira/kb/use-the-edit-workflows-permission-in-company-managed-projects-in-jira-cloud/

Hi @Stacey Bennell Welcome to the community. Then you will need create a duplicate Request Type based on the issue type the automation rule is setting the issue to. A Request Type is linked to an Issue Type. If a JSM issues switches types, the Request Type can't be set as it's not available for this Issue Type. So…

Hi @Antonia The error stated in the audit log of the rule says: Unable to transition the issue to the selected status. This means the workflow is not providing the transition option to transition an issue from the status Waiting for Customer/information to status Done. So check your workflow and adapt this to make the…

Hi @Gestionnaire doublons Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

Hi @Craig_Harley How would you see this, CQL is for text searching. I can't see the sum option in using CQL