Marc -Devoteam- Community Champion

Hi @Arpita Chadha Welcome to the community. See documentation on how to migrate attachments from one instance to another (cloud). https://support.atlassian.com/jira/kb/using-cloud-storage-to-migrate-attachments-in-jira-csv-import/ For linking you need to do this after the initial import, as your issues have been given new…

HI @Tulika Welcome to the community. JSM organisation, or the ID of the Cloud instance? The Cloud instance ID can only be seen via the Atlassian API, see; retrieve-my-atlassian-cloud-organization-s-id 

Hi @Saturnino Acitores Peñafiel This is not Atlassian API, but a 3rd party app that is used. PowerBi connector for Jira, which section are these settings from Jira or JSM specific. Are the issues in the Excel from a JSM project or a non-JSM project. The API for JSM comments states that based on internal or external the…

Hi @Thanuja Gunasekara This can be done, see my previous comment. Rename the Epic issue to Feature, then you can use the options from Epic on the Feature level. Create a new issue type or re-name the Feature Issue type to Epic and adjust the work item hierarchy, add a level above Feature and add the Epic issue type to this…

Hi @NGO You could check this article, https://confluence.atlassian.com/jirakb/enable-html-tag-usage-in-jira-data-center-text-fields-771895067.html There are valid warnings on this article, as HTML can make your instance vulnerable of injection

Hi @Anca Cristescu You can overwrite the export limit in Jira, this will also imapce Better Excel. See https://confluence.atlassian.com/jirakb/filter-export-only-contains-1000-issues-in-jira-server-191500982.html But this can impact performance or even bring the instance down as ti will consume memory. The same article…

Hi @Saturnino Acitores Peñafiel So you are exporting Jira information, are you using the API or a 3rd party app for this?

Hi @Sebastian Schempp 1st of all do you want to "clone" the issue to the 3rd party instance or do you want them to work woth you in your instance? If you want to "clone" the issue, then yes you can use automation to sent a web-request to create this issue, you will need to have a user that can access that instance. And if…

HI @Rohit Kothekar Welcome to the community. Do you have the correct permission to do this? Check you permission on an issue, via the permission helper

Hi @Saturnino Acitores Peñafiel Welcome to the community. Where is this visualised, can you provide a screenshot?

Hi @Matthew.Bonanno Has this user set personal settings on the create screen? Have the user select the 3 dots in the create screen (top right corner of the screen) and check the options: * Configure fields (is the setting "All fields" or "custom fields" * Hide unused fields is enabled. These settings are personal settings…

Hi @Natalie M. Welcome to the community. See 1st this article, https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/ To be able to suspend a user, the user-access-admin permission is required, but you do need have no app access or access only to the app they administer. Don't mix Site-admin and…

Hi @Daniel Shukrun Are the fields referenced in your request available on the edit screen of the issue type? 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the…

Hi @Anurag Chavan I can't tell you this, but it can relate to sessions. Who has the issue, the users using the same credentials, can they clear bowser cache and cookies or try an incognito window or different browser. But I think the main issue is sharing credentials, are they using it also at the same time and working…

Hi @Mandar A 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the Audit Log details for the rule execution. 5. Explain where the issue is. These questions are not…

HI @Thanuja Gunasekara Welcome to the community. Then you should rename the Epic to Feature and rename Feature to Epic and then adjust the hierarchy. This will mean that you can't add child feature to an Epic as this is no called Feature.

HI @Kamalesh mv Welcome to the community. This message can have 2 reasons. * You don't have permission to the browse the project. * The issue has been deleted

Hi @Mandar A Welcome to the community. There is no option to load an issue/work item key of the issue is not created yet. Or am I misunderstanding your request?

Hi @Michael Evrard Are you using the latest version of the app, if Yes and you still have issues, raise a request at Atlassian Support. Stat the version of the app you are using and the version of Android as well. It could be a bug relating to the updated GUI. As community members we can't see the working functions within…

Hi @Mayuresh T Athalekar Welcome to the community. You could use a lookup table in in an automation rule and based on a custom field that matches the value in the lookup table you could then use this as variable to plac in the summary when cloning.

Hi @Michael Evrard Are you accessing the form from the potal on your mobile or within JSM and are you using the Jira mobile app or using a browser on your phone?

Hola @angel.garcia_ext Esto nunca ha sido una opción desde la existencia del producto. Cambiar un tipo de problema solo se puede hacer cuando los tipos de problema comparten el mismo flujo de trabajo. De lo contrario, la opción "Mover" es la única solución.

Hi @revanth.athreya Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing…

Hi @Anurag Chavan This could be the case in this issue. You shouldn't share credentials. If a one of the users make a change on an issue, which one did it, this would freak me out, or made a mistake. How to identify this, and what if you would be audited in a an important case. Sharing credentials is bad in my book.

Hola @angel.garcia_ext Sí, eso solo es posible si los tipos de problemas utilizan el mismo flujo de trabajo.

Hi @Manor Shaked Schlossberg Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @Jeffrey Murray Check the permissions for customers on your project, via https://<instance-name.atlassian.net/jira/servicedesk/projects/<project-key>/settings/customer-permissions

Hi @Manor Shaked Schlossberg No, Assist is per project, it can't span multiple projects.

Hi @Jesse Ortega Jr Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing…

Hi @Sebastian Schempp Yes via automation or API for example, but you do need to be able to raise issues on that Cloud instance. And if you want to do this via email, the other Cloud instance must have an email that can be used. If you want 3rd party user to be able to handle the issue in your Cloud, you need to grant them…