Marc -Devoteam- Community Champion

Hi @Manor Shaked Schlossberg This is currently not possible with native tools. There is a feature request open to allow for multiple Agent channels per project for JSM Chat. See; JSDCLOUD-11779 

Hi @Marina Jambrošić Welcome to the community. At this point in time, Yes. Only Enterprise plans have this option. See also this open request: ACCESS-1272 

Hi @Emil Naghiyev This is not possible. This a GUI part. You could show the URL in a custom field. It will help us to help you if you provide: 1. images that show your complete rule. 2. images showing the details of any relevant actions/conditions/branches. 3. images showing the Audit Log details for the rule execution. 4.…

Hi @Umakhesan Try to clear you cache and cookies, or us an incognito window or another browser, even check for browser extensions that cold cause strange behaviour. Or you could be affected by Atlassian maintenance, as you are on a free server. Check this post; Upcoming-Maintenance-Notification-for-Jira-and-Confluence 

Hola @angel.garcia_ext Es el mismo flujo de trabajo utilizado, por todos typo de solicitud? Si uso el option parra "Mover" el problema, que mensaje recibes?

HI @금교영(KEUMKYOYOUNG)/한그릇팀 Welcome to the community. I urge you to contact Atlassian Support, as this could be a BUG or an issue on your Cloud instance. Atlassian can see logging on your instance, this is not visible for you or community members.

Hi @Philip Shramko Depends on which time zone is used in JIra? 01:00AM UTC converts to New York 09:00PM So this is greater then 05:00PM, but greater then 08:00AM, so this will fail the condition.

Hi @kevin.deadman You are using a Team Managed project, this is not feasible in a Team Managed project. You can only do this on Company Managed projects. See, JRACLOUD-83879 The same applies for a post-function, see this KB article: set-resolution-field-for-team-managed-project-jira-work-items 

Hi @[deleted] Welcome to the community. Use this link, to contact Atlassian Support around accounts

Hi @kevin.deadman Select a transition on the workflow (a line with an arrow towards the "done" status). On transitions you can set screens and/or conditions/validators or post-functions.

Hi @Philip Shramko So the work item doesn't match the conditions set on the automation rule in the If: all match Looking at the conditions, you convert the created time stamps in the condition, so it can be based on the original created tie that based on the conversion one or both conditions fail. I mean an issue is…

Hi @kevin.deadman Welcome to the community. You have 2 options. * Create a Resolution screen, place the field Resolution on this screen and set this on the transition to done. Then on the transition there will be a screen where on the transition the resolution can be set * Create a post Function on the transition on the…

Hi @Colin Tammer Did you make it a separate rule?

Hi @Maciej Dudziak _Forgappify_ This would require a 3rd party app right, like JWT, or can this be done ootb?

Hi @Christian Diesener This is not feasible as you want, you can reach out to Atlassian for this. The notification is not user based, but based on issue created, by received email, not who is sending this. This is the same as a mailbox, I won't check if the sender is external, otherwise anyone would use this option and…

Hi @Christian Diesener Welcome to the community. Disable the customer notification, create an automation rule and based on creation of an issue and a condition to check if the reporter is in a group of internal users and then send an email.

Hi @chris I don't see any options for thiS. The thing yo could do is create an automation that sends an email or teas/slack message (if connected). This to notify the the person who triggered the rule. You need to use the smart values {{initiator}}

Hi @Michelle Gronwold You could use the ootb macro "Create from Template" https://support.atlassian.com/confluence-cloud/docs/insert-the-create-from-template-macro/ 

@Bill Sheboy Corrected this "typo"

Hi @Colin Tammer Welcome to the community. Yes this can be done, but it requires a second rule, this can't be done in a sngle rule. So create a new rule, make sure the option is checked that another rule can trigger this rule. * Trigger: Work item/Issue type created * Action: Delay for 30 seconds * Condition: Work…

Hi @Michael Frade Correct, but this is based on your setup. Otherwise with other references this will work. So in your case there is no solution as your relations, in a way are a loop from employee to manger and from manager back to employee

Hi @Michael Frade Hi I was wrong in the begining. You can filter a referenced attribute, on the attribute select the 3 dots to access the attribute settings. You there have an option to filter by AQL, to referenced objects. So in you case you could add an AQL, to filter out the Employees that are terminated as options for…

Hi @Taryn Lachter Portal access needs to be open, to allow anyone to email in a request.

HI @Dinesh kumar Welcome to the community. Yes this is a legit email. This is based on this communication: https://community.atlassian.com/forums/Jira-Service-Management-articles/Reminder-Changes-coming-into-effect-in-Assets-for-Jira-Service/ba-p/2936741 Suggestion is to opt-in on email notification on products your…

Hi @Michael Frade I suppose you mean within the assets scheme itself on the object? Then the answer is no, you can't filter a reference. a reference is created and then all the options in the reference are available. These can't be filtered.

Hi @Shubhangi Patil Welcome to the community. Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant…

Hi @Emil Naghiyev Welcome to the community. See this article on useful logs in Jira DC. https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-data-center-1027120387.html Your best option is the atlassiaon-outgoing-mail.log

Hi @Nisha Kanbi You start out with a default, if you want to adjust this, this can be done after the project creation. Then you can amend workflows, issue types/ work items, etc.. My suggestion is to use a company managed project.

Hi @Matthew Azzopardi Welcome to the community. I think that when using the option {{now.format(""), you are obliged to use the day/month/year format. I don't think you can leave date out of this. As this is based on java formatting and reading this documentation.

Hi @rekjeawon88 Welcome to the community. Try again or contact support.