Marc -Devoteam- Community Champion

Hi @Menno Schaick Welcome to the community. Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant…

Hi @Nick Wolf I think I have misread your question, Yes any article will show, and if not accessible the message your provided will occur. This is expected behaviour, this is due to the setting mention in my earlier post. If the JSM access is active in global permissions, any linked KB space to a JSM project will show its…

HI @Danny Anang Welcome to the community. There is a feature in a JSM project that you can enable, called "similar requests" See, https://support.atlassian.com/jira-service-management-cloud/docs/what-are-similar-requests/ It's not full AI on you requirement, but it could give you more insight. P.S. AI is not the holy…

Hi @Vitalijs Welcome to the community. Based on the doc you can't use for loop, see https://docs.getxray.app/display/XRAYCLOUD/Document+Generator+and+Xporter+code+snippets#DocumentGeneratorandXportercodesnippets-Iteratingoverinputissues Best is to reach out to the Xray support department. @Sergio Freire - Xblend could you…

Hi @Akanksha Shukla Is this based on a 3rd party app as I don't remember Confluence having this feature ootb. If this is a 3rd party app go over their documentation and see if this is even possible, or reach out to the support department of the app developer.

Hi @Magdalena SPYRA @Cyrille Martin is right, also don't post your instance url on the community, this is an open public forum. Your provided info can be missused.

Hi @Bill Sheboy Thanks for the clarification.

Hi @Ayush Pathak View your SLA and see what the goal or goals in the SLA are set to. Does your issue, which is missing the SLA section fall into any of the goals set in the SLA? If not, that means you need to review your goal settings in the SLA

Hi @mrmi Müller Michael On cloning the issue links are not cloned, this is also not an option in automation. The API has no clone endpoint, so this route can't be taken. Why is this not there, this is due to you might have not got enough rights to the issue linked on the issue you are cloning. You can explore 3rd party…

Hi @Tyler Groves Welcome to the community. There seems to be a smart values for that but currently only if on an enterprise plan. You could see if anything works on your Premium plan. "This action supports waiting for response only for Enterprise plan. This action allows you to pause the rule until a response is received…

Hi @Koloman Pfeffer So you are the reporter, are you also listed as a customer on the portal? Darn, I see someone created a CF Request Type in our instance, that threw me of course. I have tried it as well. If you don't set a Request Type afterwards, I don't even see it in a queue. I don't see any fields as I only set…

Hi @Yamini_Jayaram Welcome to the community. You can do tis within automation. In the automation where you create the confluence page, you need to add a web request action. You need to connect to:…

Hi @Umang Varshney Welcome to the community. I'm assuming you are referencing a 3rd party app, am I correct? If so it's best to contact the support department of the developer of the app.

Hi @Siddique afraaz Welcome to the community. This is not an option, the API endpoint is there to give you feedback on the processing. This is not able to be shown as a percentage in the GUI.

HI @Crystl Zapata Welcome to the community. No i'm not experienced this and can't reproduce it. What if you try an incognito window or another browser? If this works, then clear cache and cookies and check for active extensions (they might be the culprit as well)

Hi @Ryan Bullock See this article on referencing objects on import. https://community.atlassian.com/forums/Jira-questions/Assets-Import-with-Object-reference/qaq-p/2772589 

Hi @Dan Schlain Contact Refined for this, its probably something based on the Atlassian chat functionality and SSO pass through within Refined.

Hi @J B Welcome to the community. There are no settings or this or an option to make this mandatory. There is no edit or hiding, because it's based on the member of an Organisation. If there would be an option to edit or hide, this would then need to be done based on a single customer as they could be member of 1 or n…

Hi @Nitzan Mass-Ader Welcome to the community. I think you have to use API v3 now, se: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-projectid-hierarchy-get I would use the call: {jira-site-url}/rest/api/latest/project/{company-managed-project-id}/hierarchy

Hi @Petra Fashanu Simpler is to create the custom field and an automation to populate this field. The changelog smart value has a limited scope only

Hi @Mdak_7 Welcome to the community. I think have seen such a solution once on the community, but based on custom field (single select). I can't seem to find it anymore on the community. There are 3rd party apps on the marketplace that could help out in this case. I don't think this will work on form fields, as they are…

Hi @Amina Zitari Welcome to the community. What if you set all portals to open, does the widget function then? (maybe do this on your sandbox) If it does, you have an answer, but then I suggest ton contact Atlassian Support, as it might be a bug.

Hi @Miriam Leopoldseder Welcome to the community. No this is not possible. To use a different date format you need to adjust the format in the general setting, this is global. So this will impact the date formatting global in the system Here is a helpful link on the date/time formatting within…

Hi @Petra Fashanu Welcome to the community. Using historical data from an issue can only be found using the API, see api-rest-api-3-issue-issueidorkey-changelog-get Or you could create a custom field of type date or date/time and based on the transition in to build status, have an automation rule to set this field, by…

Hi @Brian Pat Welcome to the community. Can you show more details like screenshots and the steps taken? This as I remember this is not an ootb function in Jira in DC or Cloud, are you using a custom macro or an app for this? This due to the fact, that there is an open feature request for this, CONFSERVER-9699 

Hi @Sean Seemann Hi I have the same. Best to raise a support issue, to see if this can be recorded as a bug. Atlassian Support 

Hi @Koloman Pfeffer Who is the actor of the rule in Confluence, does this user have a JSM license? Connection from Confluence automation to another product is based on the user who has made the rule and the connection from Confluence to Jira in the rule. I can choose the Field Request Type. Can you show: 1. images that…

Hi @Nguyen, Hieu Anh Can you show the form in a screenshot, the configuration I mean. So the how is it shown on the portal and what is the configuration of this request and the config of the form if used in the request.

Hi @Bennie Lee you need to make a choice. You can add sub-task directly to an Epic jst like on another issue type. If you want to use the parent/child relation that an Epic offers (only possible on an Epic issue type) The views differ, you can have the view used for sub-task when using the paren/child relation the Epic…

Hi @Tyler Groves As response why don't inform all your customer that they can raise issues via a portal, provide them with the link to the correct portal. Your setup is creating duplicate issues as well.(creating issues in a JSW project and then cloning them to a JSM project based on attributes). But as you have this…