Marc -Devoteam- Community Champion

Hi @Łukasz Głowacki The your only option is to use a web request action.

Hi @Opal I have requested assistance, this can take 2 business days. Watch this post.

Hi @Faustina Eadie No this is not possible within Jira work type hierarchy is global in relation to Plans. You would need to look at 3rd party app. like Structure or BigPicture

Hi @Łukasz Głowacki You could use List Zendesk ticket comments action. Otherwise you will need to use, the web request action.if you want more Zendesk issue details.

Olá @Diego Dalmaso Isso significa que o JSM não está ativado no seu outro site. Essa mensagem é específica do site, e não uma questão global do JSM. Você precisará entrar em contato com o Suporte da Atlassian. Aqui na comunidade, a maioria de nós é usuária da Atlassian, assim como você, e não (necessariamente) funcionária…

Hi @Łukasz Głowacki Welcome to the community. Then you would need a web request action to the API of Zendesk to get ticket details from the Zendesk ticket (look at the Zendesk API documentation) Then use smart vraiable {{webRepsonse.body}} in the add comment action. You might need to refine what you want to get.

Hi @Opal Welcome to the community. See other posts in this group on how to raise and issue at Atlassian Support

Hi @Luca Bühler Welcome to the community. This is not possible, but I think your question relates to this feature request. CONFCLOUD-79704 

Hi @고다연 Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian. We don't have access to your environment. This community is an open public forum. Atlassian Support can be reached via the link I shared an you have to make a request there.

Hi @Brandon Viertel Nice, I didn't know this option. But based on created issues (number) this could case an instance to run into it's automation limit (specially in a free one)

Hi @Linda Lefebvre See https://docs.getxray.app/space/XRAYCLOUD/44565169/Document+Generator on managing templates and creating templates, There is no add-on required. You might need more permissions or contact your Jira admin to help you out.

Hi @Thabo Are the customer permission on global level, not allowing public signup? https://asadventure.atlassian.net/jira/settings/products/servicedesk/customer-access Is the email channel configured on the space? Can you provide screenshots of the settings?

HI @instrumentally Open the ticket via the link and add the request details there.

Hi @James Saint-Amour The field might have been on screens and used historically or an automation/api has filled the field within issues. Then not all fields do not have to be on a screen, but will be updated. Or has this been migrated from another site or it was created on a CVS import. All above are options, then it can…

Hi @Linda Lefebvre Welcome to the community. Download the report template and adjust the template and re-upload this, use a different name to not overwrite the original one. The filter, based on items you only want in the export, you need to adjust the template.

Hi @Gunasekaran_ Vignesh Raja Welcome to the community. As asked by @Arkadiusz Wroblewski are you using Xray? What are the steps you are taking, please add screenshots? Is Xray enabled on the space you are working in?

Hi @Steven Wright Welcome to the community. Let your admin of the instance check your account, are you connect via VPN or other to connect to Atlassian? Do you have the same experience in an incognito window or other browser?

Hi @Akshitha Kankanala Welcome to the community. @Arkadiusz Wroblewski and @Gabriela - LeanZero are both providing part of the anser. Atlassian itself manages this if work items (issues) carry a label, if a label is not used, this is removed (no manual action to take). The labels API endpoint, sohwa used labels only (but…

Hi @Arnav Raj Bajracharya I dislike multi select field as querying can result is strange results, as if multiple options on an issue are set for the field you should use a JQL in function, as equal will only find the onse with this specific option as the only option set. This could well be the reason wit the quick filter…

Hi @Christopher D_Auria This is not possible. If they know the URL they can reach the main portal and if public signup is enabled on a JSM space, they could sign up. As mentioned by @Andrea Robbins you could remove the customers from the space, but if public signup is possible they could get access again I don't agree with…

HI @Arnav Raj Bajracharya Check the filter option in the screenshot you shared, what is that filter? I suspect this has a data or other component set where the chart is based on.

Hi @Juan du Toit has the other user made view changes, nut not saved? Check another browser or incognito window, or clear cache and cookies.

Hi @Arnav Raj Bajracharya In the count chart, is there a date component set? What is the filter used within the chart, as the charts can have filters with date ranges?

Hi @Marc ATTIAS Can you provide some more context, what is this post relating to?

HI @Anjali Singh There is no smart values for getting the author of a pull request. there is an open feature request for this, see JRACLOUD-80720 

HI @고다연 Raise and issue on Atlassian Support, using this link

Hi @Antonia No this will be set in alphabetical order, sorting using an User attribute is based on account ID instead of the account name Also see https://jira.atlassian.com/browse/JSDCLOUD-17774 

HI @20103585 If the scope of the automation rule spans multiple spaces (projects), only Jira admins can make changes to such a rule. And yes, you can lookup issues from multiple spaces and then send this information in a single email. See this KB article and the example that is…

Hi @Juan du Toit Please can you share some screenshots on what you see and what your colleague sees, also include the urls? Without seeing on what you exactly want to view, it's difficult to understand what you exactly mean.

Hola @Noelí Fusco Pero esto no es possible. Un contexto de campo solo puede aplicarse a un único espacio (proyecto)