Marc -Devoteam- Community Champion

Hi @Robbie Ingram Welcome to the community. Or create an automation rule that sets the field after the creation of the ticket

Hi @Antonia When a form is used, this form will be on the issue on the section: Attached forms This section is above the Activity section where the comments are. Note fields used on the form should be filled out to be seen on the form and the form is only used when creating tickets from the portal, not from the agent view…

HI @William Haagensen Knudsen Welcome to the community. Why are you coping a board every month? A board is based on a filter, can you explain what the need is to cpouy a board every month? Only users with the role administrator on the project can create automations, why does anyone have this permission (this is what I read…

Hi @孫 蒼伊 JSM has only one HELP Center, this can show multiple tiles from different JSM projects. Or you can revert to using Landing Pages. https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-landing-pages-in-a-help-center/ This landing page option is only available on premium and enterprise…

Hi @孫 蒼伊 Welcome to the community. By default there is only one Help Center, you can create multiple landing pages. https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-landing-pages-in-a-help-center/ Is this your current setup, or do you have 2 titles on the Help Center? If this is the…

HI @Roy Maalouf You could, but someone probably has removed the gmail account from customers. You cloud leave it at open, but then limit the access, based that an account needs to be created or only limited domains can create request. Setting the access to restricted would, in my mind" only be sensible when you have full…

Hi @Serkan Türkel Ah, my mistake. I have added them by creating a CSV file and use this within Postman with the API call to create customers. https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-group-customer 

Hi @Lukas Fischer This does work, I have seen this work. Is Status A the initial status of the issue? If this is, try to replicate this with a default project with default workflows, as a test.

Hi @Amjad Ali Welcome to the community. Might be you don't have the correct permissions on the project on in within Zephyr, check the documentation from Zephyr. https://support.smartbear.com/zephyr/docs/en/configuration/setting-permissions.html 

This might be possible, but I have looked into this. Reviewing the documentation on user macro, I still doubt it. https://confluence.atlassian.com/doc/writing-user-macros-4485.html 

Hi @Katie Swanson-Wikelius As @Deivid Araujo is referring are you using the new or old import option, or are you using the import option on project level and not the import option via Jira Administration?

Hi @So FunTy Welcome to the community. Please try again in some time or use a VPN to impersonate yourself in another global region. There seems to be lots of issues on spinning up sites recently on the Atlassian side.

Hi @Roy Maalouf Has no one made changes to the settings recently and or added or removed this user? Did this occur recently? Or is there an google email account connected via the email option in the project setting under channels and self service? Or check for Portal Only…

Hi @Roy Maalouf Check the Customer section on the project is the email address listed there and check the Atlassian Administration (User Management) if there is an account with this email address and check the access.

HI @Eli Plewka Welcome to the community. No this is not an option. Pasting plain text on a page swill be plain text, text using "macro" like content will not be converted to a macro.

Hi @Roy Maalouf I don't do team call, as this is a voluntary action for me or others, the community forum is an open public forum, not official Atlassian Support! I guess your project customer permission setting "Channel Access" is set to open? Then in the Jira Administration, Product section, how are the settings set? If…

No, what is the setting set to? Is this set to "anyone on the web" or else?

Hi @Roy Maalouf Welcome to the community. Check the customer permissions on the JSM project, and check the option set on channel access. Also check te documentation around customer permissions; change-project-customer-permissions 

Hi @Paul Treadwell Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

HI @Maciej Dudziak _Forgappify_ Not that I'm aware of. You might want to reach out to Atlassian to see if there are more fields behaving like this.

Hi @Dhamotharan Sukumar You can use the API endpoint https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-page/#api-pages-id-get This will get you the page by id, you can use the body format values to get the body of a page in a way, provided by the options available. I don't know if this is matching your…

Hi @Maciej Dudziak _Forgappify_ This seems to relate to the development of the new issue view. Information from Atlassian; "When we first made the New Issue View, this was one of the fields which were chosen to have special rules in order to reduce confusion. As a result, they still appear despite not being on the edit…

Hi @Paul Treadwell Check the Field Configuration that is used in the field configuration scheme on the project. Find the field in the field configuration and there use the pencil action to check the description on the field, used in the field configuration.

Hi @Wendy Grapentine Why not create an automation that based on page edit notifies the required people via email? Then the people are aware and can check the updated page. Otherwise @Bill Sheboy is correct.

Hi @Jo Lakshman Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the…

Hi @Cheikh Sadibou Charles Ndiaye Welcome to the community. Usually this is related to tomcat misconfigurations. Check the configurations, here is also a B article on the topic; https://confluence.atlassian.com/kb/cross-site-request-forgery-csrf-protection-changes-in-atlassian-rest-779294918.html 

Hi @Geraldine Benitez See this article on Landing Pages (help centers). https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-landing-pages-in-a-help-center/ 

Hi @Antonia Correct, the option to set landing pages if you only have a single project won't make sense. The reason for it being there is to provide multiple companies there own URL with own look & feel in relation to their project or if a company has subsidiaries and you want to have a different look & feel for the…

Hi @Lukas Fischer The pos function you mention, isn't an ootb one, right? Also post functions can only trigger internal notifications, they can trigger customer notifications. You could do this by creating an automation rule that acts on issue creation and transitions the ticket to status A, this will trigger the customer…

Hi @Serkan Türkel Welcome to the community. Steps are: * Use a CSV to create organisations * Use a separate CSV to import customers * Use API to set customers to an organisation https://support.atlassian.com/jira-service-management-cloud/docs/import-customer-and-organization-details/