Marc -Devoteam- Community Champion

Hi @Tad Blake-Weber Welcome to the community. To be able to create comments, you will need to be granted the comment permissions. This is a different permission on the space, these are not related to the edit permission. Note: don't trust AI generated content to be the truth.

HI @melanie_boehmer Can you provide examples (like screenshots)? Based on the explanation i can't see or tell if I have this view as well.

Hi @Vilius Šumskas Your PC has nothing to do with the integration Entra ID uses this in its terminology, this is not your device. The Device ID is an ID So don't read the word device as your PC. "A device identity is an object in Microsoft Entra ID. This device object is similar to users, groups, or applications. A device…

Hi @Phil Steinbach Welcome to the community. This can't be achieved in a single rule, this as branches run in parallel. So you need to create a second rule that iterates over the child issues and then branch out to transition to sub-tasks. Due make sure to check the box: This rule can be triggered by another rule So you…

Hi @Hajin Moon Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. images that show your complete rule. 2. images showing the details of any relevant actions/conditions/branches. 3. images showing the Audit Log details for the rule execution. 4. Explain where the issue is. These…

HI @Vilius Šumskas This error relates to to the Jira device object is not found or has been deleted from your Azure Tenant Entra ID, this is not an issue on the Jira side. https://learn.microsoft.com/en-us/troubleshoot/entra/entra-id/app-integration/error-code-aadsts700003-device-object-not-found…

Hi @Ryu Shinei（劉臻瑩） Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing…

HI @Mihir Ruparelia Yes you can create an automation rule that triggers on issues creation use an IF/ELSE condition and set the conditions that apply. like IF drop done option is Search ! then add an edit action that adds a label like; search_1

HI @José Manuel Marzo You can sent the portal link, but you will ned to use an automation rule make this action. Notification schemes can't assist in this.

Hi @E This former post could give you some information, https://community.atlassian.com/forums/Jira-questions/Removing-duplicates-in-structure/qaq-p/2327590 or you could reach out to Structure (Tempo) support.

Hi @Richard Brown No you will need to use web request to trigger the API this will be able to provide you the URL of the page. CQL doesn't have the option.

Hi @Birthe Schmidt Good to hear. Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hola @Fabrício Fernandes de Souza Todas las configuraciones y el contenido se copiarán de la instancia de producción al sandbox. Atlassian utiliza un único directorio de usuarios, por lo que no se copiará. Los permisos se conservarán en la copia, pero deberá otorgar a los usuarios acceso a las instancias del sandbox de los…

Hi @Daniel Eckart Welcome to the community. See this article, how-to-recover-or-reset-2fa-authentication-in-jira 

Hola @Jess Moreno Inténtalo de nuevo en un par de horas. Hemos visto esta pregunta varias veces en el foro. Esta es la única solución que podemos ofrecerte. O intenta usar una conexión VPN para suplantar tu identidad y parecer estar en otra ubicación; esto podría ser útil en algún momento.

Hi @José Manuel Marzo A client communication is only triggered when a comment is a reply to the customer. And if a user who is not an agent comments on a JSM ticket, it will always be an internal communication. Only agents can communicate with the customer.

HI @Rune Rasmussen You can't batch automations. Based on your setup I don't see a solution in this. You could try to filter the objects based on another attribute on the objects to get a smaller list and then bulk update those and then others based on reverting the filter, this could lead to less updates at the same time…

Hi on an internal notification, you can't specify the customer url, this will always be the internal URL How is the email template configured in your project. Please provide a screenshot of your mail template. And more important are you using a JSM TEAM or COMPANY managed project, as this smart values can only be used in a…

Hi @Stefano Colagiacomo The error you found is a Server DC error only. This can't happen in Cloud. As these are java arguments states in a startup file, that doesn't exist in Cloud. So if you get this message in your Jira, you are not on Cloud but on an on-prem installation, contact your IT and who manages the instance…

Hi @Birthe Schmidt There is a trigger that look a task status changed, would that help? then you could make a rule like this:

HI @Richard Brown Reviewing the CQL documentation, no I see no option to do this. As I think you can't get the ID's from the pages found as well, as if that where possible you could use a web request action to reach the API an get the pages by id and from the web response you could get the URL.

Hi @Birthe Schmidt Welcome to the community. Do you mean an action Item (task)? This a Confluence has no checkboxes option. Automation has no option for this as CQL has no option to search if an action item (task) is completed or not. The API might provide options, to use the option to get the page by id and then provide…

Hi @José Manuel Marzo Welcome to the community. Are you using the standard custom notification as mentioned by @arielei or are you using automation rules to provide feedback to users. To set the portal url in an email from an automation rule, you need to use the value: {{issue.url.customer}} Note this will only work if the…

Hi @Naresh K Balyani This is requesting for Consultancy on getting a implementation on JSM done. You can look at the partner directory to find a solution partner near you, https://partnerdirectory.atlassian.com/ The community you have reached is a public open forum and not Atlassian Sales or support.

Hi @Kunal See this rule as an example to transition the Epic based on status change of an issue. You will need a rule that changes the status of the feature is that is a level above the Epic, make sue to check the box in the rule settings, that the rule can be triggered by another rule. Rule follows the same logic,…

Hi @Zaine Abaddin Is service-desk-users a group in your instance? If this is a group, then on the status closed (example) Set a property as follows. property: jira.permission.comment.denied - value: <required group>, role or user

HI @Vikrant Yadav Forms are used in Requests that are on a JSM portal. Any user with access to the JSM portal can use the form if they choose the request the form is used in. Forms can only be accessed via the portal, not via Confluence. Can you share more context, provide screenshots etc..

Hi @Hemalatha.Manchenahalli Welcome to the community. Best is to contact refined support to see if this is possible. But if you should be able to find this into the documentation of the app as well., see https://help.refined.com/space/CLOUDDOCS/4868538370/Confluence+spaces 

Hi @Ingrid Heitmann Welcome to the community. This is currently no possible, see also feature request JSDCLOUD-14042 

Hi @Brita Moorus No there is no option to use the tooltip function, that based on the ? icon within the issue/work item view, within a request form.