Marc -Devoteam- Community Champion

Hi @Meta Team This is a Microsoft message regarding permission not related to Confluence

Hi @Marek Michalski Can you explain a bit more. Give context with screenshots regarding your requirement.

Hi @Amulya Sankara You can try @Valerie Knapp workaround or reach out to the support of the app (Ricksoft) Field Permission don't exist in Jira.

Hola @Mariana Bienvenidos a la communidad. Siempre que solicite ayuda con una regla de automatización, nos será útil proporcionar: 1. ¿Qué tipo de proyecto es? (p. ej., gestionado por la empresa, gestionado por el equipo, etc.). 2. Imágenes que muestren la regla completa. 3. Imágenes que muestren los detalles de las…

Hi @Gullapudi SAI CHARAN Welcome to the community. For a multi select see this KB as a guideline, creating-multiple-jira-tickets-automatically-based-on-values-selected-in-a-custom-multi-selection-field-using-jira-automation 

Hola, Puedes usar el valor inteligente {{fieldChange.fromString}} Ver el documentacion on el valor inteligente fieldChange. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ 

Hi @Antonio Cámara Hernández You can create quick filters to be used.

Hi @Neeta Dubey Mae sure the create an automation rule that set a new custom field (create this, based on single line text, example name it Requestor) When the JSM ticket is created, there should be an automation that when the ticket is created has directly an edit action. In the edit action set the field Requestor in the…

HI @Céline - Maestrel Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @Valentin Baron Welcome to the community. You can raise features here, https://jira.atlassian.com/secure/Dashboard.jspa 

Hi @Antonio Cámara Hernández Welcome to the community. The answer is simple in this, No this is not possible. The backlog view is not changeable.

Hi @Antonia Then use a branch, based on most recent created issue and do the lookup in the branch, also the log action for the time being

Hi @Adriano Baker Welcome to the community. The options are based on enabled features on each project. These options can't be used in a kanban board. To get a high over related to multiple projects, the Atlassian product Compass is your way to go.

Hi @Neeta Dubey What is your goal, a user creates a ticket via JSM, so this user is the reporter of this issue. Where does the automation come in to this process and where is it creating an issue in the JSM project or in another project? If this is outside the JSM in a JIRA project, then Yes if the reporter needs to be the…

Hi @Shay Yadid Erez Try an incognito window or clear cache and cookies. If the problem persists, contact Xray support on the issue.

HI @Antonia Then can sometime happen on rules by asset triggers, you will have to wait some time. I think I was wrong on the smart label, I think it should be {{object.Hardware Device.Label}} And add a Re-Fetch action after the creation of the new issue and before the lookup.

Hi @Guro Based on your relply to @Tomislav Tobijas , it's best to raise this at Atlassian Support Look at the log files as well, for messages, provide with your support request.

Hi @Sebastian Somi Welcome to the community. Try to refresh your page or clear your cache and cookies or try an incognito window. Any of the options helped?

Hi @Orkhan Hasanov Best practice I can give you is, train your customer base, provide them with information on what is changing. Extra options to be done are: - Place informational text on each Request Type, this as explanatory or help text. - Also do this on field level in a request if necessary. Guide your customer to…

Hi @Antonia What kind of information is in the newly created issue. Is the field asset2 on the new issue, is this an asset field and if so what is the value of that field in the new issue? The JQL we need is to find details on the new issue, so it will determine if this is already there, so no new issue will be created.…

HI @Antonia What does the log provide if you make a log action {{object.Hardware Device}} Other option on creating the new issue, can you set the asset field in the issue based on the object that is changing? Then in the lookup you could JQL on: type = "Hardware Change" and <assets-customfield> = <object-set-in the-field>

Hi @HQRAZAHS In Jira Administration, go to the Work Items section, then to the Priority schemes. Here you will see all the schemes, besides a scheme you see the assigned project, on the option to Add projects. Select the optin add projects next to your scheme and find your project to associate.

Hi @stoffander Yourself you can't. @John Funk or @Trudy P Claspill can you transfer the issue?

Hi @Jon Madsen Welcome to the community. The answer is simple, No this is not an option unfortunate.

@Rohini Chavan In any case strange things occur on your instance, always check Atlassian's Status page. https://status.atlassian.com/ 

Hi @stoffander Welcome to the community. You will need to contact Atlassian Support on this. The community can't assist in this.

Hi @Rohini Chavan There is an active incident on the part of automation, see https://jira-software.status.atlassian.com/ 

Hi @Justin Morgan Ask, talk to each other, a tool doesn't provide user interaction an communication for you. Don't you have a handover process in place? Adam needs to know if he has to pick up any of Bob's issues and what Bob has already done on these issues? How will Adam otherwise know?

Hi @Trudy P Claspill Never to old to learn :).

Hi @Brandon Elie No Based on the permission scheme access is determined. The Organisation feature is for ordering user in a group, based on the custom permissions set on a JSM project customers can only share tickets with customers in their organisation or other organisations or any customer on the project. Or are you…