Marc -Devoteam- Community Champion

Hi @suman AMPF There is no specific training material based on subscription tier. Just regular training materials exist. See https://community.atlassian.com/learning/hub/all-learning-paths/path/get-the-most-out-of-jira 

Hi @Etienne Vercouteren Welcome to the community. Initiative isn't an ootb work type btw. Ask your Jira admin to change the icon, each work type can be provided with an icon from the system or an uploaded icon.

Hi @Mateusz Miklewski They can't unless, you delete the user completely or invite the user again

HI @Jesper In the automation, make use of IF/ELSE. If condition: {{issue.custom field.value}} equals "US" then ... else condition: {{issue.custom field.value}} equals "AU" Else condition: {{issue.custom field.value}} equals "BOB"

Hi @it admin Welcome to the community. Please provide context on your question (screenshots) actions taken, etc.. This is a public forum with voluntary members helping others. this is not Atlassian Support.

HI @BNSHE Going over the documentation there is no authentication requirement. https://docs.getxporter.app/space/XPORTER/1414092/REST+API Otherwise contact the vendor for support.

Hi @matt_blackwell I you already have a JSM Premium subscription, these features will not change. If you are on a JS Free or Standard subscription, these features will be removed. This has no relation to Confluence.

HI @Jayan_ Vishnu Welcome to the community. I can't replicate this to. Can you try it in an incognito window or other browser, or clear you cache and cookies.

Hi @Hichul Kim Welcome to the community. Reach out to Atlassian via, https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ 

HI @DmSidorov Welcome to the community. Best is to ask this question in the Atlassian Developer Community

Hi @Meta Team Jira can't handle this message from MS, so this is why. You need to have the access or not. Jira can't press a button for you to get access.

Hi @Jesper Using a single select option, the values are not strings. But the values have an id, and as mentioned by @Kris Dewachter use the correct smart value for this. So you can make a condition based on {{issue.custom field.value}} equals "value name"

HI @hoongchun.lim Best is to ask this question in the Atlassian Developer Community Or reach out to Atlassian Support

Hi @Raul Rossi In your JSM project open a ticket, go to adding a comment. On adding a comment, you should see the option "canned response", add a shared canned response. and give it a sensible name.. This response can then be chosen as a template for a comment on a ticket and tyou can add the specific details after…

Hi @Michelle Martin Mail server receiving the email, etc.. can be anything. Is this all related to the same email domain, or different? If it's all the same have mail admin check the mailbox config or have policies adjusted on the mail server, etc...

Hi @Leon Kunst Are you using the default provided email address from Atlassian or have you connected another email address? If the email inbox is in Office 365, it might be because an attachment on the request is larger than 2MB, see resolve-email-channel-problems-in-jira-service-management-cloud 

HI @Raul Rossi Currently you use a word document, do you attache this to the ticket? Are the details you listed, above stored in fields in Jira? Do you want to add this in a comment or in an email on resolving the ticket?

Hi @JP Does the documentation of the 3rd party app provide any context in relation to your question? Otherwise best is to reach out to the developer of the app, to ask them if this is the case or if this is even possible?

Hi @[deleted] Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the…

Hi @JP How is the integration setup between Jira and Salesforce?

Hi @Thibault d'Arexy Welcome to the community. You can't use {{#lookupIssues}} in the edit, as you have not searched for issues via the lookup action. You a re branching on a JQL clause. You would 1st need to do a lookup action in the rule and then use an advanced brach based on {{lookupIssues}} This will iterate over the…

Hi @Mary Wilson A wallboard in Cloud is based on a dashboard, so on the dashboards if you set your gadgets to auto-refresh and then create a wallboard from the dashboard, does it refresh? Or on the dashboard, select the 3 dots and Configure auto refresh and then view it as a wallboard?…

Hi @Sailaja Ponnala You can't install de asset discovery agent or collector in ira Cloud. You have to install the collector on a server you have (AWS, Azure or physical). Discovery Agents would need to be installed on devices as well if agents are needed. Follow the steps in the…

Hi @Aprildelay I think Yes, as JSM does have a version option. But it could be Big Picture doesn't work with JSM projects. On personal note, I have never used versions in a JSM. I could see why I'm not building and releasing anything in JSM. The only thing I could use it for, would be referring a software version. I think…

Hi @MJ A status is part of a workflow. A board is based on columns and within the columns statuses can be associated. A column can be given a name as wished and can contain multiple statuses. Aha and you are using a team managed project. You can't create another board directly on the Team-managed project. But you can vote…

Hi @Sailaja Ponnala As @Pedro Olmo described, you will 1st need to set up asset discovery. This will provide content, the discovery collector will create a zip of this content, then tis zip can be used to import, but you first have to define the structure of the import in the discovery collector. See:…

HI @Gor Greyan Correct. Logged time is on an issue, when this occurred can be filtered based on dat, but not related to a Sprint name

HI @Hexu Wang Welcome to the community. No it's not possible to create a Live doc page in Confluence via create page action in automation. @Trudy P Claspill Live Doc is a new page form on Confluence Cloud. You could do this in automation by sending a web request, by triggering the Confluence API To create a Live Doc, use…

Hi @Mikel Whipple Create an extra custom field of type assets, set the assets configuration to the right scheme and use the following. Filter scope (AQL): objectType = "Employee" Make sure to set the allow search filtering by email address and provide all the object attributes you want to show when the field is set. In an…

Hi @JP Welcome to the community. This could. How is this integration between the systems, is a 3rd part app used?