Marc -Devoteam- Community Champion

Hi @Theresa Barnard (Cloud Admin) On the JSM project is the customer visible in the project option customer? On the JSM project, in the project settings, under access people and access, add the group "jira-servicemanagement-customers-betterbe" and grant the role Service Desk Customer

Hi @rupen.deshpande You are just referring to the assets schema and it's object types. You can't filter based on AQL for an attribute. Object references links to another object type in the schema it will provide all the objects of that type, you can't filter this. This is not a function of assets, assets is a database

Hi @Calvin I think this is based on the content format option chosen, as mentioned by @Varsha Joshi For HTML, this should apply: <a href="{{issue.url}}">{{issue.key}}</a> For Rich Text, this should probably be: [{{issue.key}}](issue.url)]

Hi @Theresa Barnard (Cloud Admin) How are the customer permissions on the project and global in jira set? And how are the permissions set in the permission scheme on the JSM project.

Hi @Daniel Wedel Pedersen Welcome to the community. Customer details are only viewable on a work item. On the customer overview on the project this is not possible. You can use the API for this, see api-api-v1-customer-search-by-detail-field-post 

Hi @Theresa Barnard (Cloud Admin) Welcome to the community. Please explain a bit more in detail, provide images, steps you take etc..

Hi @Mar Tareno You can see if the reporter has made more then one issue. In the jql replace <jsm=project-key> with the project key of your project the automation rule runs to. I forgot the condition to be set before editing Condition (smart values) 1st value: {{{lookupIssues.size}} condition: less than 2nd value: 2

Hi @Benjamin Buchwald No this is not possible ootb. See also this feature request, JSDCLOUD-11930 Or you could look for 3rd party solutions on the marketplace.

Hi @Dominik Hebestreit As @Matteo Vecchiato mentioned, what is the result of the lookup objects action, what information is retrieved. As Request Participant is a user field, it can only process accountID(s) as value(s) So add a log action to your rule to see what the variable ((lookupObjects}} contains. What is the…

Hi @Mar Tareno Welcome to the community. Can you explain your question a bit more. Do you want to see if a raised request is the users 1st request ever and then update a certain custom field? If so, create an automation based on: * Trigger: Work item Created * Action: Lookup Work items.* JQL: project = <jsm=project-key>…

Hi @Oven Lien Based on going over the documentation, the assist app has the lock icon in the code to identify if the message is internal or not. Also see JSDCLOUD-13674

Hi @Paul Wiggers Based on the suggestion from @Robert DaSilva , you could try to add a JQL condition before adding the comment via the automaton rule. key = {{triggerIssue.key}} and priority changed during (-15m, now())

Hi @Oven Lien The default can be changed on a JSM project, but not per user. Within the Jira administration, in the Products section, pick the JSM Configuration option, there you can change the default behaviour of comments for on the work item view and transition screen.

Hi @Moriah C I think you forgot to attach the information you mentioned. You could set an announcement banner, configuring-an-announcement-banner and on the postal you could set an announcement message.

Hi @sunil Kumar BV Welcome to the community. You can query the database or use the API, see https://developer.atlassian.com/server/jira/platform/database-change-history/ , as you need the issue history for this. With automation and API call you could calculate this using smart values in automation and store the outcome…

Hi @Laura Jiménez Goicoechea You could see if from the GLPI side you can sent an API call to Jira to create an issue. Have an account or service account with access to the JSM project and a license, create an API key that needs to be used. If you setup an email channel in JSM, it can only contain a subject and the body of…

Hi @Bert Duhamel No, you can still use different work type, with different workflows. This is about the features that can be used in a JSM project. See the details of the features…

Hi @Ahmad Kheder Next to the 4 squares icon (on the left) in the top left corner, there is the menu expand button , select this.

Hola @cquintana Si, puedo confirmar si fueron eliminados. No hay optiones para revisar tickets si eliminar.

Hola @soporteti No, no hay posible para ordenar el grafico en Assets.

Hi @Anna Mjau Welcome to the community. In the conditions, use {{FilteredReleaseVersionsLast}}

Hi @Ahmad Kheder In the sidebar on the project, you see 3 dots, select project settings. There you can grant access, to user to a project.

Hi @Raj_ Ila Please accept the answers as a solution, if they answers helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Ahmad Kheder Welcome to the community. Please provide a screenshot! Are you referring to a Dashboard or a board or even a project itself? If it's a dashboard, then you need the option Rename and Share

Hi @sarvesh This API endpoint is deprecated and is actively being removed from instances by Atlassian. See; https://developer.atlassian.com/changelog/#CHANGE-2046 New API endpoint is: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-jql-get 

Hi @Raj_ Ila Welcome to the community. Is a Resolution set in the issue?

Hi @Andrew Maybe this can be set in Okta, but Atlassian only works with email addresses, as user are able to set a different public user name.

Hi @sankalp_khare It's in the link you provided. You need to use the API, this is the solution: https://support.atlassian.com/jira/kb/how-to-add-group-members-as-request-participants/

Hi @Laura Jackson Changes are related to the features that can be used in a JSM project. * Service request management * Incident management * Problem management * Change management https://support.atlassian.com/jira-service-management-cloud/docs/get-to-know-the-main-jira-service-management-features/ It will not affect…

Hi @Julien Béchade Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.