Marc -Devoteam- Community Champion

Hi @Tamara Fine-Skversky Welcome to the community. Regarding your question, this seems to evolve around Confluence. You need to be Confluence admin, and then via the admin settings, automation, you can create rules that cover all spaces or multiple spaced

Hi @E_B_ Yes any customer can be the approver as well. Yes this can be done, use an automation rule to create a new work item based on a transition or setting of a specific field of the main issue. You can then in the create issue action copy the reporter pre-populate the approver, etc...

Hi @Gil Erez Can you provide a screenshot of your complete rule pls? And what are the details per step in the rule?

Hi @Brandon Elie Have you gone into user management and grated the user the agent role? Have you used the correct API endpoint. Service accounts use a scoped token, so yo need to use the https://api.atlassian.com endpoint.…

Hi @E_B_ This can be done in a workflow. But its not a best practice to ask a customer to approve for the same twice. From my experience its best to have the part of the terms in your process, not in the flow. Your customers should be made aware that work outside the agreed terms is billable work. Best is to provide the…

Ola @Orlando Oliveira Rodrigues Isso se baseia na criação.

Hi @Richard Davis Please show a rule as an example and provide from this rule: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the Audit Log details for the rule…

Hi @Laura Bennett Related documentation can be found here; https://support.atlassian.com/jira-software-cloud/docs/share-your-form/ * Limited access: Only people with permission to create work items in your space. * Open access: Only people with a Jira license who are able to log in to your Jira site. * Public access:…

Hi @Edu Verde Probably there is a property set on the workflow stauts, that prohibits editing of completed issues.

Hi @Raymond Correa @Trudy P Claspill is correct, but is depends on what the import is. The users permissions are also important and the information can only be imported in that project. Also there are imports that do need to be done, if you want to import parent-child relations, the import needs to be done via the import…

Ola @Orlando Oliveira Rodrigues Bem-vindo à comunidade Não existe a opção de ordenar grupos prioritários em uma ordem personalizada.

Hi @Thomas Pedersen Ljungstrom Would be great if you cols place the result of your automation here as a comment. This to help other get insight and a probable solution.

Hi @Edu Verde But are the Screens you highlighted also in a screen scheme that is used in the work type screen scheme on the project? A field can be on a screen, but is the screen in a screen scheme and is that screen scheme used in the work type screen scheme of the project? Otherwise open an work item on the project and…

Hi @田中優貴 No you can't do this in Assets. Also Data Manager is not a part of assets, its a separate tool to ingest information, from various sources that you can manipulate before importing it in to Assets. The reporting part in Data Manager is over the data that is in Data Manager, not the data in assets For Asset…

Hi @Gary Spross I see, but you can only grant this role from the Operations section, there is no API option for this.

HI @Louise Baker I think to get the right items, you would need to set the fixed version on the linked issues as well. So you would need an automation that sets the fixed version, when released, on all linked issues from ther issues in the release version, or a new custom field to store this. Then have a second rule that…

Hi @Maarten Verreck I think this should work, in the email action description set it as follows: Example {{#subtasks}} * {{key}} - {{type}} {(description)} {{/subtasks}} Adjustt to your needs

Hi @Louise Baker Use a list code to sent all information in a single email. Example: {{#lookupIssues}} * {{key}} | {{summary}} | {{assignee.displayName}} | {{url}} {{/}} You will need a lookup. Also see this KB as a guideline/example, automation-rule-to-send-single-email-for-all-issues-per-assignee-due-next NOTE, it might…

Hi @Des Johnston Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Laura Bennett In agreement with John. Forms on non JSM projects can only be used by licensed users and they need access to a project, on team-managed this means the users need a access to the project. On a company managed project the browse and create permission would be required, as without browse permission the…

Hi @Roger Zhao Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Gary Spross I think I found this, based on my findings a Global Operation Admin is a user with App admin permissions, so a Jira admin (Product Admin) So you should be able retract Product admin permissions form users, this will also revoke the Global Operation Admin permission Unless of course a user is a site or org…

Hi @Roger Zhao This stated in this article, what-is-a-maintenance-window The maintenance window occurs daily between 1 a.m. and 3 a.m. in the timezone of the server of your Atlassian app. The timezone of the server is set based on the timezone of the person who signed up for the app. To find out the timezone of your…

Hi @Thomas Pedersen Ljungstrom Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4.…

Hi @IT Department What type of project are you using, team or company managed? Based on a company managed project: In project settings people and access have you added this group and granted this group the role: Service Desk Customer? Based on a Team manged project: Go to theCustomer option in the project and add the users…

HI @Björn Eitmann Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. images that show your complete rule. 2. images showing the details of any relevant actions/conditions/branches. 3. images showing the Audit Log details for the rule execution. 4. Explain where the issue is.…

Hi @ElkeFenger This is correct, the Delay until feature is to delay the execution of an automation rule, not inside a branch. To do this, also use the PLUS option Branch at the same time, then you can add a delay until in that branch

Hi @Edu Verde Is the field set on the (edit) screens used by the work types in the project the rule is acting on? Is there a specific context set on the custom field, check the field context, is it not limited to certain work types or projects?

Hi @Viktoria Welcome to the community. Can you explain a bit more? Do you mean billing contact?

Hi @田中優貴 You are in data manager. To create a dashboard of data ingested into data manager, you will first need to get data into data manager. This tool can help ingest information from multiple sources, clean it and then import it into assets. This is not Assets tool itself, so you can't report on assets in a schema…