Marc -Devoteam- Community Champion

Hi @Maddie Harrison Welcome to the community. The main an important rule is; Don't change the email subject line If you want to catch feedback to an existing ticket, customer should reply on the mail received and leave the subject line as is.

Hi @Daniel Pfeffer Use the 3 dot option behind Queues (Warteschlangen), and pick Queue Settings Within here you can create Priority groups and assign created queues to a priority group.

Hi @J B This is not available ootb and you will need to use a 3rd party integration. There are multiple options on the Atlassian Marketplace. I see one of the vendors of such a 3rd party integration has already suggested their app.

Hi @tveyben It seems you are on a free cloud tier, than no support is offered. But try the Billing option in the support page menu and raise your question that way.

Hi @Michelle Kirk NO I don't see Atlassian change this, as this is not the WoW in JSM. AS I mentioned, JSM is constructed like all other ITSM tooling, it has no module approach. It's a single product based on subscription model, with functionality based on the choose subscription. And the main reason on this way is the…

Hi @Des Johnston AS you seem to be on Data Center, these steps should work * Adjust the permission scheme of the project. Make sure no browse permissions are granted only granted to a group that contains internal users * Remove the browse permission for Service Space Customer - Portal Access and the role Service Desk…

Hi @N McMahon Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

HI @Vladislav Sinkevitch At the moment you want to add this label in Slack is there any issue in Jira that currently holds the label Tech&Dev? Keep in mind labels are case sensative.

Hi @Anand Elumalai Yes, you need an unscoped PAT.

Hi @Tiwari, Nikita (WP) More context is useful, are you using a 3rd party app from test integration? If so what app, and have you gone over their documentation?

Hi @tveyben Welcome to the community. I understand that user are not receiving emails. I suspect this is due to the email suppression Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the…

HI @Michelle Kirk No there is not. This is the way JSM works, as it doesn't consist of modules like other ITSM tooling does. Within JSM you can use or create any ITIL process. You can use different work types to differentiate, but not the reference.

Hi @Nikola Perisic As mentioned by @Gor Greyan Scheduled triggers could help in this. The Delay function is unfortunate only for Premium and Enterprise. It would be nice to have this on standard too.

Hi @Obenaus, Karsten This is intended behaviour. Any image uploaded in a rich text field or comment will be listed in the attachment section.

Hi @Vladislav Sinkevitch What if you start typing? Is there an issue in the system with this label?

Hi @Vladislav Sinkevitch Labels are createable by anyone, they are also case sensitive. Labels exist if an issue has a label specified. If no issue has a specific label set, that specific label will automatically be deleted, as it is not used in the system. This is how the system works, to retain a certain label, it needs…

Hi @Anand Elumalai Based on the Rest API endpoint there is no mention that scoped APiItokens can be used and I think that scoped tokes can't be used here. "Currently, scopes are not available for all endpoints. If the endpoint you want to use is not listed on the above table, you need to use an API key without scopes to…

Hi @cschne41 and @yqiao I think you can to it like this as well. In filter 2: project = P AND issuetype = Task AND summary ~ "T" AND filter = <id of filter 1> So as example : project = P AND issuetype = Task AND summary ~ "T" AND filter = 10001

Hi @liamhale Welcome to the community. This information has not been provided or even mentioned. You could follow the Atlassian Cloud roadmap to see if this could be coming or is in the pipeline https://www.atlassian.com/roadmap/cloud 

Hi @ibtissem cherni based on your feedback you need to clone the workflow you have, remove the validator in that workflow on the create step. second then update the workflow schema, add the new workflow and assign this to the Epic type. Now the Epic type still uses the same workflow as all other types, but the validation…

Hi @Gary Spross As operation is based on a Team, there might be options in the Team API, https://developer.atlassian.com/platform/teams/components/team-public-rest-api/#rest-apis But I might have misunderstood your question.

Hi @Eva Chan This is correct, Even before all the changes approval steps in a workflow could only be set on an active workflow.

Hi @David Quiram No, adding a group to the Service Desk Customer role, will provide the group customer access and they will still receive all the notifications, but not the customer invited one. This as anyone added to the group by default has customer permissions on the project. Better is to sent out an email on the…

Hi @Brandon Elie A customer can't use API to create issues, so the service account should be granted agent permissions and have the role Service Desk Team.

Hi @Maarten Verreck You don't need it as first step of the branch as, it is in the trigger, the only items taken account of in the rule are based on that JQL. What you could do is a lookup action to find all stories and bug and then branch on sub-task, send the mail in the branch and use the smart values lookupissues, to…

Hi @Steven Vits Have you provided the right headers in the web request in the automation rule. Postman has many headers set by default, but the web request action not, are the right headers provided to make the call to the MS endpoint?

Hi @Davit Mas Martínez See this KB article for guidance; https://support.atlassian.com/automation/kb/automation-rule-to-send-single-email-for-all-issues-per-assignee-due-next/ 

Hi @Tricia Hinseth Welcome to the community. No you are not able to access a guest profile and make changes. The behaviour is the same, as its an account on Atlassian and account settings can only be changed by the account holder, unless it's a managed account.

Hi @Des Johnston * For a company-managed project Adjust the permission scheme of the project. Make sure no browse permissions are granted only granted to a group that contains internal users Remove the browse permission for Service Space Customer - Portal Access and the role Service Desk customer to be sure * For a…

Hi @Ruchitha Kumar If an issue is created , add a condition that checks which label is set on the issue, based on the label set the parent of an issue to a specific Epic. Use IF/ELSE conditions for this. Your automation links the issue to another issue but won't set a parent. A parent needs to be to a specified already…