Marc -Devoteam- Community Champion

Hi @Evert Morren Atlas Admin No this is not possible,

Hi @Romain MAES Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Ruchita Kumbhare Then look at 3rd party solutions, but depending on your network, VPN access/Fire-walling, etc... IP whitelisting will probably always be a task to accomplish, I don't expect your Jira is simply accessible for anyone form the internet?

Hi @Veronika Makendzhieva Welcome to the community. I tried to replicate this, but I can't I can see all boards related to a project and other boards where I have access to the project. What is the JQL of the filters used on the boards? Are there custom (3rd party) JQL options used in the filter?

Hi @Rafael Fernandes It seems to be set correctly. What if you copy the rule or create a new on, do you have the same issue? Could be the rule is corrupt.

Hi @Ruchita Kumbhare Welcome to the community. See this KB article, for MS Teams https://confluence.atlassian.com/msteamsjiraserver/microsoft-teams-for-jira-data-center-documentation-1027116656.html Otherwise you need to look at 3rd party apps from the marketplace

Hi @Tim Juniel Welcome to the community. Are the canned responses shared ones, or user personal? I think only shared ones are provided via the API option.

Hi @Evert Morren Atlas Admin User that have not activated their account, so they are "invited" can't be chosen as approver, they need to activate their account first.

Hi @Romain MAES If a request is made with this request type and the form is filled out the form is visible to the reporter of the request. What are the form settings, set to?

Hi @Bugfixed Welcome to the community. Setting you own separator is not possible, there is an open feature request for this; JRACLOUD-75109 For date formatting in a for see this KB, form-date-format-is-not-the-same-as-jira-date-format 

Hi @Romain MAES Is you form linked to this request type, it doesn't seem so. Cause just linking the form is enough, no other settings are required. Or did I misunderstood your question?

Hi @camila_souza Please explain yourself a bit more, do you want custom fields, use forms (as show by you)? what-are-request-types-in-a-service-project 

Hi @Hiroshi Sakurai What kind of field information is on the new request types, as you can select request types with only summary and description as required fields. So on a request type you want to link to an email address, you can't have required fields, except the ones mentioned above.

Hi @Ron W Welcome to the community. - I would like 4 paid "agents", including myself, who will be managing and handling IT requests as they come in. I've already purchased these. Ideally, I would like these users to login via SSO to my iDP (Microsoft Entra). I've purchased Atlassian Guard licenses for this as well,…

Hi @Pavan Kumar To what is you question relating, can you explain a bit more? Is this time calculated, is there a 3rd party app in play, etc...

Hi @Юрій Володимирович you could at the role Service Desk Customer or the option Service Space Customer - Portal Access If you use a custom User field choose the option Group custom field value and pick the Usr custom field.

Hi @XXY Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Nikki Maenen These options I described come with JSM subscription (even on a free subscription).

Hi @Mike Boutin This is not possible without a custom field or a 3rd party integration. The ootb description field can be used for such a requirement. The only other option I see is to create an issue/work item with this set as a default an clone that issue every time. But this is not a best practice and still requires you…

Hi @Nikki Maenen You could try to create a rule with the trigger Form Submitted and then the action Change Form status. I think this will work, but there is still the risk I described in my previous comment.

Hi @Gil Erez Can you try to start a new rule and use the conditions set in the trigger outside the trigger and first try to only transition the issue, to in progress. Lest dissect the rule

Hi @Samiul Hossain Fahim The user the token is made from need to have a JSM Agent license and need s to have the Service Desk Team role on the project to create issues. Also I don't think client_credential option, also see https://jira.atlassian.com/browse/ID-9094

Hi @XXY What is you exact question. The option show is to provide the customer a different name for a workflow status on the customer portal. You can also set the same name for multiple a statuses, e.g. if you would have multiple statuses that would imply that the issue is worked on, you could then set them all to the name…

Hi @Nikki Maenen No this is not an option, a form is open for a customer to fill, but when the customer submits a form it will ge the status submitted and locks. Thuis is as intended, otherwise an agent can't trust what is currently in the from. An agents needs the information to carry out the work If the information is…

Hi @ckopanon First you would need create an new attribute on users object, this needs to be a user attribute, to linkt the assets user object to a Jira user. Then you could fill custom assets fields based on the reporter field via automation.…

Hi @Huynh, Vincent Create an automation rule to create an alert. Trigger the rule by field change on field priority Add conditions if needed Use a web request action to sent out an api call to create an…

Hi @AppFlow This will be sunsetted, but it probably takes a bit longer. But it will go, so advice is to not use the old endpoint anymore, as it can be removed any time form your instance.

Hi @kkostic Welcome to the community. This could be done by doing API calls per issue and then extract the inforamtion from the response for each issuer. This is time consuming https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-changelog-get You can't do this it…

Hi @Gil Erez Who is the actor of the rule and are there conditions or validators set on the transition to work in progress? Does that rule actor have permissions on the project? Second, on creation of the sub-taks, set the assignee and due date on the creation, not afterwards in a brnach.

Hi @michelle.birch Welcome to the community. No this is not possible. Even when you are in a premium subscription and you can use plans, you can't change the color of the status categories.