Marc -Devoteam- Community Champion

Hi @Joe Rigley Welcome to the community. There is no import/export setting ootb in a Jira project, so this seems like a 3rd partty integration. This is related to you information a backup of single project. From the system settings, as Jira admin you can make a full zip backpu of the whole system (all spaces)

Hi @Johnathan Smith Welcome to the community. Jira has no field restriction options, the only option I can give you is that this field can only be set in a workflow transition. Set a screen on this transition, with this field. Then add a condition to the transition so only admin can trigger this transition to set this…

Hi @Bruno Gonçalves No there is not a way to export this as the List view, as this is a system view. Doing an export you are exporting the issues based on a JQL, this provides the issues on an export as a row per issue. You can look at a 3rd party solution, like; JXL for Jira 

Hi @Ramesh Krishnan You could add an automation rule to find this information: Trigger: sprint started Action: send an email to someone about who triggered the rule, {{initiator.displayName}} Create another rule but with a different trigger Sprint completed

Hi @Marianne Miller Please provide some more context. What type of options are you seeing?

Hi @jesus_gutierrez Create a varible based on the smart value {{webResponse.body.accountId}} Then a log action to show the value of the variable.

Hi @Narendra BN If you use the JQL of the filter that is used for the board, in the search, is the specific ticket in the list?

Hi @shaibaz Qureshi In the API I don't see options for this, you can get the user and approved time sheets, but no the reviewer (approver) Reaching out to Tempo support is best and ask them if this is possible in the app.

Hi @Grace Kim In the JSM project are the custom notifications enable, specific the on for Request Created, or are you using automation rules for this, then check the automation rules on the project

Hi @Harshveer Kaur What are you using, are you using teams or groups in the system. Groups and user management is for admins only. You can grant user the User Admin Access role, but this is not recommended. Users can't see members of groups as this is admin related and not a user related function. See also open feature…

Hi @Harshveer Kaur On Call schedules are part of JSM. So you need a JSM subscription to use this feature. This feature is also available with a JSM Standard subscription

Hi @Mélanie Liguet As mentioned in the KB article, per mail. Or you could change this to sent a message to a slack or teams channel.

Hi @Chisato Saito You can use the dashboards in Jira or in Assets. Analytics is also an option, as mentioned by @Sam Okell , but this requires an Enterprise subscription. Still on each dashboard option you can sort on the attributes shown, but the source can only be altered by users with permissions on the filter or…

Hi @jesus_gutierrez In the edit action, set {{webResponse.body.accountId}} OR create a variable before editing. variable smart value: {{webResponse.body.accountId}} The edit the issue, using the variable

Hi @Flavia Helena I think this is the main issue, in the scheduled trigger: "Only include work items that have changed since the last time this rule executed" IF this is not checked, every hour a comment will be added to an issue with a status category changed date, that is not altered. So an issue falling in a timeframe…

Hi @Mélanie Liguet You can't filter Rest api results.

Hi @Kyle Elliott There is no stop rule action. A rule only stops if conditions are not met.

HI @Vera Valshonok Check the App access settings and check which apps permission are granted per domein. Check if the require admin approval checkbox is set

Hi @Chris Rogers Indeed it is.

Hi @Cam Briggs You can set permission on request types, by user or groups, so only the listed user and or groups can use these request types. If user can signup signup, the is no option to disallow them on using the portal.

Hi @jones_ng You can look at the Document+Generator to get details. You can even create your own template

Hi @Neutrino_Sunset I can't reproduce this on multiple Confluence instances. On typing " this will not convert into curly quotes. Can you provide a recording, or is there customisation done or might it be due to installed apps, or is this page using the old editor?

Hi @Trudy P Claspill I tried some options, but I also come to the conclusion that using a scheduled automation would be the option to go with. My suggestion to run it weekly, and based on experience is that user will the comment when providing the rating. I have not noticed that customer will provide a rating and then…

Hi @jesus_gutierrez Use rest/api/3/user/search?query={{Mail.urlEncode}}

Hi @Tiemen Blankert To have the work items burned and mark as completed in a sprint. The final workflow status has to be in the last column of the sprint board, otherwise if this is not the case, the work items are bot considered done in the sprint.

Hi @Drishti Maharaj Please check this KB article: condition-pending-status-in-jira-service-management-cloud-mail-logs 

Hi @jesus_gutierrez Then within the branch a web request action is required. To create a request to fetch the accountID and set the ID in advanced based on the {{webResponse.body.id}}

Hi @Kevin A Thank you, I forgot about that. You could look at this article on how to do this based on automation; https://community.atlassian.com/forums/Jira-Service-Management/My-solution-for-approvers-by-group-in-JSM-DC-and-Additional/qaq-p/2102340 

Hi @Flavia Helena Please mark the question as solved, as this could help other people

Hi @Melbrin NGOUILOU Is the account also grant the Agent license and part of the role Service Desk Team?