Marc -Devoteam- Community Champion

Hi @Murat Gül Welcome to the community. See Gitlab documentation on this, https://docs.gitlab.com/integration/jira/ Other question, why are you still on V7, currently V10 or even V11 is the version to be on?

Hi @Shalini Kosuri On the log action for the component, what is the result on just using {{listItem}} Note: it's best to only use lowercase characters in variable names adn to reply in the thread.

Hi @Dominik Schanz When you access a JSM space. It shows you the queues and all other options of the project, there is a Customer option there? If you don't see the queues or other options, it means your user is not part of the role Service Desk Team on that project, make sure you are. Then you will see all the project…

Hi @Alexander Ziegltrum This is not possible based on moving the issue on the board. Moving issues on a board from bottom to top or the other ways around is not an action the can be used in an automation to set a custom field with a value. Issues on a board in a space (project) are based on rank already, this is based on…

Hi @Hrant Harutyunyan Disable AI on your instance, this can be done in Atlassian Administration If you're not an admin, ask your Org administrator to do this, but this will disable all AI possibilities. And regarding to forum rules, Do not insult or swear, otherwise you can be banned.

Hi @Jose Daniel Rodriguez Welcome to the community. Not that I'm aware of limitations, but it could be resources. Check the logs on what is there when loading a filter. Otherwise raise an issue around the app at Atlassian Support I can't find any bug or feature request for this…

Hi @DWedekind See CONFSERVER-74873 But I would always use the lates version. 2.50 is the current version

Hi @Ranjitha Rajendran The new sub task creation, this is an action in the automation. Can you show screenshots of the configurations of the custom fields, "Change Assessors" and "Change Request Resolver Teams"

Hi @Dominik Schanz Not in space settings, I didn't mention these. The "customer" section in the normal space options (not in settings)

Hi @Brandon Schaefer Yes, this is the case. It needs to be set to external. Internal the articles can only be used by licensed Confluence users. the-difference-between-internal-and-external-knowledge-bases 

Hi @Ileana Ruperti As your tags show that you are using a free tier, this is not possible. This is only possible with a paid subscription on a premium or enterprise

Hi @Nur Fatin Can you try using the smart value: {{issue.sla.{{sla_name}}.ongoingCycle.breachTime.toDays().floor()}}) Also see this KB for more info, /how-to-find-smart-value-of-sla-component-of-jsm-issues 

Hi @Dominik Schanz This is not a function, you need to create or add organisations to the JSM space. Check you space where this field is usable. Go to this space and select the option "Customers" from the side bar, in this window, you will see Organizations as well. are there any listed? On the new JSM space, do the same…

Hi @Ranjitha Rajendran On the create action of the issue, can you set the smart value of the fields based on change to: Key = {{team}} Are both fields "Change Assessors" and "Change Request Resolver Teams" of type Assets? And is the configuration of the field the same, do they get the same objects?

Hi @Nur Farhana Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @sogangecl Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Shalini Kosuri Welcome to the community. You are showing part of your rule, can you show your complete rule. Can you also provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant…

Hi @한지현 Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around

Hi @Admin The you will have to adjust the workflow. On the create transition of the workflow in the post function, change the notification from "general" to "work item created" then the transition will fire this notification and will mail the roles, groups and/or users set on this notification in the notification scheme

Hi @Haoran Shang Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Tamsyn Murnaghan Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Vina Wu Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the…

HI @Dennis de Gruijter This has been reported twice, but both time the Bug times out, as they where deemed not important. JRACLOUD-84587 and JRACLOUD-84011 You could report this again via Atlassian Support Currently there seems ot be no fix for this.

Hi @Sipo Ching As you have created a new space, have you granted the user access on this? Also can you show a screenshot of the page on clicking "View full profile"

Hi @William They are JQL functions coming from scriptrunner. You have to have set the hierarchy and use the parent field. Plans (roadmaps) has no impact on these JQL additions. Hi from what level do you want to see the child issues, from Delivery and donw, to lowest level or from Epic to lowest level. Can you show a…

HI @Sebastian John The sent mail option has no exclude option. I suggest to use the public comment action. No you can't create a custom list.

I don't see any issue with Confluence on Atlassian Status

HI @Ashvin Patel You can get information on forg or reach out to an Atlassian partner, https://partnerdirectory.atlassian.com/ I.m not aware of any app, suggestion is to browse the marketplace for options.

Hi @david gue If this last comment helped you, please accept my answer as a solution.

Hi @Suresh Jaladurgam This seems like a localised issue on your instance. Best is to reach out to Atlassian Support Assistance from support can only be requested by a user with administration permissions, so if you don't have these reach one of your instance admins