Marc -Devoteam- Community Champion

Hi @jefferson.s.palogan Welcome to the community. Have the user been granted permissions to add attachments, as this is a specific permission. Only edit permission, won't grant htis.

Hi @Austin Layne Welcome to the community. A jira admin needs to go to Global Automation and change the scope of the rule, so that the rule includes multiple projects. A rule created on a project is only scoped to that project. To change this, this can only be done in Global Automation (system settings), by a user with…

Hi @david gue On your image, choose the option in the menu, that says "Go to all work items", this will open another page and will show the screenshot I shared and there is an "export" option

Hi @William You need to use the portfolioChilderenOf or portfolioParentsOf function. See; https://docs.adaptavist.com/sr4js/latest/features/jql-functions/included-jql-functions 

Hi @Sipo Ching In Atlassian Administration has this user been granted User access to Confluence?

Hi @Артём Шарунов You are running on Data Center right, as Cloud doesn't support companion app. What version are you running of the companion app? I see 2.4.7 had issues with Tahoe, you could try 2.4.8 or 2.5.0 If you already running one of these versions, and the issue is there. Raise an issue with Atlassian Support

Hi @Ranjitha Rajendran On the create acito you can try to use Key in {{team}}, what does bring? This as a first step.

Hi @DWedekind I think this is since version 1.4.5 But I suggest to always use the latest version to have all bug fixes in place.

Hi @Ashvin Patel There is no need for this, you can just paste a url directly on a page. If you want to have a other name, directly use Ctrl + K and you can paste the url and specify the linke name. Or you can look at the Atlassian Marketplace, for options. Or built your own Forge app that can do this.

Hi @Jo On a Jira board card colors can be used. See; https://support.atlassian.com/jira-software-cloud/docs/customize-cards/ For all information related to a board see; https://support.atlassian.com/jira-software-cloud/docs/configure-a-company-managed-board/ 

@frank.schilperoort Please show a screenshot of your mapping.

Hi @david gue Use the option, "go to all work" then you will have an export option.

Hi @david gue What do you see, can you provide a screenshot? You should have an export optipn, my screenshot is from a free tier instance.

Hi @frank.schilperoort Try otherwise Work Item ID, or is your import based on issues of multiple spaces (projects)? If this is the case you need to specify additional column in the CSV an map them in the import. Additional columns to specify: "Space name" and "Space key" See all CSV import…

Hi @Tom Minette Welcome to the community. I can't reproduce this on my side in on a Cloud instance. Also no reported issues on this on Atlassian's statuspage. It could be locally on your instance, best is to raise this with Atlassian Support

@frank.schilperoort CSV column internal ID needs to map to Issue ID and CSV column Parent to parent

Hi @Ranjitha Rajendran Welcome to the community. This could be tricky, based on the amount of options that can be set in this field. AS we can't copy the value, we need to set it based on the key of the assset object. As @John Funk mentions, a view of the rule and the details of the rule components will provide more context

Hi @Sebastian John The code from the customer notifications is not fully HTML is use reference place holder variables to field in Jira. This part you will need to set correctly in HTML code in the sent mail action. You can't just copy and paste this. This as the automation can't use variable place holders based on field…

Hi @frank.schilperoort This is incorrect Internal ID,Issue ID,Project,Issue type,Parent,Epic name,Summary 1,Project A - 1,Project A,Initiative,,,[Project A] Initiative summary 2,Project A - 2,Project A,Epic,Project A - 1,[Project A] Epic name,[Project A] Epic summary 3,Project A - 3,Project A,Story,Project A - 2,,Story…

Hi @Dominik Schanz If a JSM s[ace is not making use of Organisations, this option is not available. Organisations to store customers needs to be used. The Organisations can be found on the Customer option on a JSM space. Otherwise, please show a screenshot on what you think is missing on the jsm space 

Hi @Myles Boyd Please explain yourself more. Provide the following: * What type of project are you using. * Show your full automation rule * Show details of each step * Provide the audit log * Pinpoint the action where the issue is Note if you want to find out what a result is, use a log actions.

Hi @frank.schilperoort What information do you have set in parent child relation options? You example in the initial question, doesn't represent it. You CSV needs to columns (I always use) issue id and parent. So if row 1 is the Epic to be created: Type,Summary,Description,issue id, parent id Epic,Epic 1,epic1,1,…

Hi @Dominik Schanz In the new space, are you making use of Organisations in the space? I suspect not, then the Share option is not available on the request on the portal.

Hi @Sebastian John Based on all customer action, then no. one workaround can be to add conditions based on smart values. So if {{comment.author.displayName}} equals {{reporter.displayName}} sent mail to Request participants In theory this should exclude the Reporter The other part is more tricky, if one of the RP's is…

Hi @Stanislav Borisov Make sure that the configuration of the asset custom field shows the attribute in the portal request view. On choosing a certain type of laptop, it will then show the attribute value of in stock as well. See this KB article as example. Feature-Release-Improved-Portal-Display-for-Assets-Custom-Field 

Hi @frank.schilperoort Based on your reply to @Madhumitha N This can only be done, by using issue IDs using the Parent field in the CSV file, and map them, see the lik provided by @Madhumitha N Then you don't need to map the field issue key, as keys don't exist yet.

Hi @Ismael I was wrong, as mentioned by @Madhumitha N this is only possible in Cloud. There is an open feature request for this on DC, JSDSERVER-15338 

Hi @Varvara K_ You can create a board on a project that combines information from multiple Jira spaces (projects), user would need to have access on all of the spaces to see this information on the board. You can even set swim lanes on the board based per space (project). Can you show a visual representation of your…

Hi @Ismael Yes you can, if the schema settings have been set with a check at the option "Allow others to select objects from this schema"

Hi @frank.schilperoort You should use the Parent field, the Epic Link field has been deprecated in 2024. This field can only contain work item keys, no other information