Marc -Devoteam- Community Champion

Hi @Eric Guesdon @Arkadiusz Wroblewski is correct here. Otherwise there are options on the marketplace to provide you with possible options. You could ook at JQL options: https://marketplace.atlassian.com/search?query=jql&hosting=cloud 

Hi @Porzelt Dominik STAM That depends on the other SaaS. You can't place this in the Atlassian realm, if other SaaS product don't allow this, or haver the option, you would reach out there if they have option or if this is on their roadmap

Hi @Mikhail Rogachev Can you access admin.atlassian.com if you are on Cloud, url ends with atlassian.net? If you can check if you are over your license tier, payments have been done. Are you using a free subscription, if on Atlassian Cloud and when was the last time anyone access this? If you can't access admin, reach out…

Hi @n_kostov Which app are you using for Test Management. In Cloud most apps can't provide JQL options, based on that cloud is completely different from the on-premise architecture. Is there any information provided in the documentation of the Test management app you are using?

Hi @Rolf Englputzeder - SAVVY_ Telematic Systems AG On the backlog, sprint on top is based on start date of the sprint set or empty. Issues, by default don't move to the next sprint, this is asked when closing the Sprint, what to do with the open issues in the sprint. If you scroll past sprint "Wartesaal", do you see other…

HI @Mikhail Rogachev Can users try another browser or clear cache and cookies, disable any browser plugins. Is the browser they use the latest version? What if you try it on a non-company device? Are you on Cloud or an On-premise installation, please contact your Jira admin, if not sure.

Hi @Chaouky.ElKantaoui.ext This can be seen as an addition to JSM. But you can use the information as well in non JSM spaces. This is not a product you can buy seperatly.

Hi @Porzelt Dominik STAM Take a look using Assets in combination with Assets Data Manager. This might provide the options you need. connect-cleanse-reconcile-data-with-assets-data-manager 

Hi @Rahul Borade @Shashank Dubey and @Arkadiusz Wroblewski are right. Another option is to use a JSM form, but add sections and use a radio button field for a new set of options, make sure the to store the information in the field only. Off-course you could use custom field and link them on the form filed, but in my…

Hi @Lauren Cyrsky What is the API call that is being made towards JIra? Or is it solved on looking at the permissions of the user?

Hi @Swati Shrivastava The board that is on the project, what is the filter used for that board? Is this filter getting issues from multiple projects (if this is the case), can the user access the other project as well Is the filter used for the board shared with the correct project, group, etc..

Hi @Lauren Cyrsky So this is probably via an API call, the user who makes the call does that user have a license in Jira and on the project does this user has the minimal permission "Browse"

HI @Lauren Cyrsky How did you integrate your CRM and what do yo expect to happen?

Hi @Swati Shrivastava This is most likely a permission issue, does the user who is making the request have at ;least browse permissions on these projects So the user needs to be in role on each project where you want to access a board from or based on the filter used by the board, then minimal permission required is…

HI @Andrea This seems like an issue on your instance, reach Atlassian Support Or are contact your Org admin, things don't just dissapear.

Hi @Davide D_ This is a public forum and we can't access your instance. What type of project are you using and what view or board are your referring to, can you provide screenshots?

Hi @Simon Cahill Unfortunately, Jira does not have a feature to automatically print/export an issue with specific fields once it gets created. Here are the options that can provide you with something similar: 1 - Manually export issues to CSV: You can select a specific set of fields of a specific set of issues and properly…

Hi @ani_asatryan No there are no options to increase limits, as these are set by Atlassian on the API.

HI @Edmond Khachatryan This is possible, but you would need to first have to have this information. Assets inn JSM culd help as you could state in an object based on a user and linked to that user. Then have attributes on the object that would specify the initial days and then have other attributes on the remaining and…

Hi @Natasha Vieira Based on your replies to @Swathi Acharya you are on a Free plan, then this features are not available. You will need a paid subscription to be able to use these features.

Hi @Edmond Khachatryan There are no ootb options in Jira, as Jira is not the tool for this. You can look at options on the marketplace, https://marketplace.atlassian.com/search?query=organizational&product=jira&hosting=cloud This will not say that if you start using an app that this app can integrate with automation or…

Hi @Edmond Khachatryan You could look at https://marketplace.atlassian.com/apps/1236123/booking-resource-reservation-for-jira-and-jsm?hosting=cloud&tab=overview&_gl=1*46qdou*_gcl_au*NzMxMTk3MDg5LjE3NzIyMDAzMDI.*_ga*NDY0MTE5MjAwLjE3NzIyMDAzMDI.*_ga_NQ4BSEGLYS*czE3NzIyMDAzMDEkbzEkZzEkdDE3NzIyMDAzMTckajQ0JGwwJGgxNjQwMDQxMDgw…

Hi @Kush Sharma * Yes, this does require Plans, so a premium subscription is required. * Yes * No, not that I'm aware of. If you are not on a premium subscription, my solution won't work ootb. You can achieve the same, but then you will need to look at 3rd party solution from the marketplace, like; * Strucutre * BigPicture…

Hi @Kush Sharma There is no option to add layers between Epic level and Story level. What you can do is rename the Epic to Feature and then add a new work type, with Name Epic, add this new work type above Feature. This new work type will behave as a normal work type, as there can only be one work type based on how an ootb…

Hi @Tomasz I have requested assistacne from Atlassian regarding this post. It can take up to two business days for anyone to respond, please watch this post.

HI @Tomasz Also if you just removed the apps, there is a grace period to re-activate them. As I remember this is 14 or 30 days, you will have to wait this time before you can delete the full org.

Hi @Gorle Suresh Welcome to the community. See the options in this KB; manage-two-step-verification-for-your-atlassian-account If you have a recovery key, you can execute this yourself, if not then you will need to raise a support ticket as mentioned by @Enric Font if this is an unmanaged account. As you seem to be on a…

Hi @Simon Cahill What are you printing as pdf and what extra field do you want to see?

Hi @Tomasz I have seen this more, If you had enabled Rovo on your site, you can't delete this yourself, this must be doen by an Atlassian employee. Best is to raise a support request via Atlassian Support

Hi @Pfdev11 There are no options in automation to based assignment based on estimated time. Unless what I proposed earlier, you would first need to get for each user the current count of estimated time, related to their current assigned issues. Then assignee the issue to the user with the least amount of estimated time.…