Marc -Devoteam- Community Champion

Hi @Somphop L You might be blacklisted. Ask you Atlassian administrator/Jira administrator fro help. He/She, even might need to reach out to Atlassian to remove your mail from a blacklist. Here on the community we are users like you, we can't access any instances.

Hi @Sebastian Siachoque Welcome to the community. As this is currently not possible, raise this as a feature on https://jira.atlassian.com For things in the Atlassian future, see the Cloud roadmap

Hola @Miriam Palma Piñeiro Veo un ID de rastreo, así que sugiero que lo menciones en el canal de soporte de la app. Esto podría estar relacionado con su app o en combinación con tu instancia en la nube, y entonces hay que plantear el problema de soporte de Atlassian. I see a trace ID, so I suggest to raise this at the…

Hi @Benjamin Slade Calendars embedded in a page based on an existing one don't show the option to switch between day/week/etc. Calendars on a page based on the macro Team Calendar, the view is defined by the setting given in the macro, the options to switch can't be used here.

Hi @Tomi Sofowora You can't use a service account for the action you want to achieve, you need a personal access token for a licensed user. @Fazila Ashraf 

Hi @mike_atrache You will need to create a Company Managed project, then you need to bulk move all issues. Of course you need to to make sure on the new company managed project you schemas, workflows, etc are inline with your current setup in the Team Managed project. Aslo see this…

Hi @Camilli Santos de Araujo @michelle_samaan Is Slack integrated with Jira and is the command /jira create used in the workflow? I also think this can only be done by licensed users, as the action is not via email or the portal. So I don't think this can de done as a "customer" Can you try to grant a user a license as…

Hi @jimmy pilon I don't speak french so understanding screenshot messages is difficult. What if you give the OAuth token all the scopes, does it connect?

Hi @mike_atrache No this won't work the other options you see are field of type Approval List, these fields have been created based on creation of a JSM Team Managed space. No other custom fields from type user picker can be used here. This is a limitation of the Team Managed project. Suggestion is to use a Company Managed…

Hi @jimmy pilon Have you granted the service account permissions on the projects in JIra where it needs to look for info via the copilot connector?

Hi @Anupam Pandey Please accept my answer if this helped you resolve your issue. Donanate some kudos if you feel like doing so.

Hi @ibtissem cherni Based on the http address ending on. com, this already suggest this in not a Cloud instance but a hosted instance on a server within a company. So this is probably network related ,that you are not allowed to reach this server directly from outside or the IP of the external source needs to be…

Hi @mike_atrache This is the default field created when setting up a JSM Team Managed project. You can't create these type of fields. If you want to use other filed when using approval, you will need to create user picker fields. If you create a new User Picker field with the Fields Section of Jira administration, you need…

Hi @jimmy pilon What steps are you executing to achieve the connector setup?

Hi @Vaibhav Swarup Welcome to the community. On which level is this relation Epic - Child? See this KB in relation, https://support.atlassian.com/jira/kb/fix-epic-link-csv-import-format-errors-jira/ 

Hi @Moori Bakhtiari It seems you are using Xray. The JQL you are providing only works in an on-premise self installed Jira version. Xray in Cloud has much more limited JQL options, the only JQL you can execute can be found in the Xray documentation here; I see also Xray is busy developing this for Cloud, but it's in a…

Hi @Ubaroz Raise this via Atlassian Support.

Hi @Anubhav Agrawal As you are on a "Free" plan you can't differentiate in permission, as this is only available on a paid plan from Atlassian. So as this is not configurable on a "Free" plan only a user with the role administrator in a space can see these options. So you will need to grant your colleague this role.

Hi @Schmitte_ Jan An automation hasn't has to wait, it triggers based on action done. So if you close an issue linked to the request, the automation should trigger and check it on the parent all linked issues are "Done" if not no action is taken If you set the second linked issue to Done the rule will trigger again, if…

Hi @Kelly Elizabeth Hutchison This seems to be an issue with the connection or the company network. What if you try this when when connecting to your mobile phone as hotspot. Also can you check if any 3rd party apps installed might be causing this. Disable them and see if this helps.

Hi @Nathan Parfitt Seems maybe the case the monthly fee for the app is not paid? Check within Administration to Billing seciotn.

Hi @Anik Chatterjee This seems to be a permission issue. Does this user have different permissions on the space the issue is in than you or others? Also check this KB article; one-or-more-of-the-selected-users-dont-exist-or-are-not-valid-for-this-user-picker Also check the configuration of the custom field, is a specific…

Hi @Utti Stevens What is your requirement around this account, was this account the admin of the Atlassian Cloud instance? Do you need this for this purpose or others?

Hi @Narmine Haddad Welcome to the community. Any requests around Forge apps will be better suited at the Developer Community that is specific for these kind of quistions. See, https://community.developer.atlassian.com/ 

Hi @Stefano De Santis @John Funk is right here. Only option of you want to retain this values is to store this into a custom number field, by using automation So you will have to have a custom field of type number, an automation rule when Original estimate is set, copy the value to this custom field This can be a…

Hi @slaing Welcome to the community. This probably relates to JSDCLOUD-14038 , but this issue timed out as not much interssed was show from users. You might want to raise this with Atlassian Support 

Hi @Ubaroz No there are no workarounds, this pop-up can't be disabled.

Hi @Muhammet Ayal Nice solution. Still I would move the conditions from the trigger ot the rule, as this has proved to cause timing issues.

Hi @Ashok Murugesan Search for al your issues and export them to CSV. I have no experience with BMC(Helix), last time I sa that it was still called Remedy ;). Quick search provides me with BMC allows import data via…

Hi @Венера Welcome to the community. Before creating the new issue, store the value to the assets field of the trigger issue in a variable, make sure the variable get the key of the assets object. example for creating variable: {{issue.customfield_12345.Key}} In the create action, set the asset field with smartvalue Key =…