Marc -Devoteam- Community Champion

Hi @Anupam Pandey Can you make other API calls and get results, like getting an issue? If this is all not working, can you make a new personal token with all scopes, do you get the required infromation?

Hi @Dieter Lauwers You would require 3rd party apps for this like from Revyz or purchase the new Atlassian backup and restore The Atlassian option is only for premium and enterprise plans. You could check other apps on the marketplace. Ootb there in only the option to create backups manually and then download them.

HI @Buren Zhang To use this call the user executing the call in the app, need to have the following permissions on a project to be shown as result on the API call * Browse permission * Admin permission Overall the user also needs to be a Jira Administrator

Hi @Clare Gowen I have requested assistance from Atlassian Support for you, this can take up to two business days for them to respond. This as you are not an admin, you can't raise a support request. Keep en eye on this community post, as an Atlassian engineer will post questions for you here.

Hi @Natalie Keane This is how the licensing model works within the Atlassian Saas solution. Apps are priced, based on the number of seats in Jira. There is no option to license apps for only a certain number of users.

Hi @Ubaroz This is as is behaviour and can't be removed. If you create an issue when view in a board the message is given to understand the this issue is created, but not visible on the board you are currently viewing. This to no have users asking; where is my just created issue, I can't see it on the board?

Hi @matyas.antal You are referring to a 3rd party app installed on your instance. Please reach out to their support, as this seems to relate to app functionality, not ootb Jira.

Hi @Anupam Pandey use /rest/api/3/project what does this show? use rest/api/3/project/search what does this show? If nothing is shown, asre you having the right permissions on this Jira instance? As you will need to have: * Browse permission on each project * Administrator permission on each project * Jira Administrator…

Hi @Derek Fields _RightStar_ I think you can just type a smart variable, but as team is only by id, you need the team id, store this in a variable, and use the variable. {{variable}}, try this out. In many fields in automation there are option, but you can also just type to add a variable.

Hi @Chad Henderson Moving a work item (issue) in the screenshot step, is not a form from an issue. What is shows is that the fields component and version if filled ont the issue will be lost on movig. The other options it is showing are fields available in the IT space, that currently have no value on the issue that you…

Hi @Derek Fields _RightStar_ I have done this once, but the context might differ. This was related to alerts, in that time an alert could only have a single team (currently you can add multiple teams on an alert, via the GUI). So when this was only a single team, it was possible via using the operations API. I listed all…

Hi @Tomasz I can't hep you further as champion I can only request service. I can't see in Atlassian Support, I'm as user like you. Raise an issue via this link

I agree here, I can't replicate this behaviour. Seems like browser issue.

Hi @Mišel Mešnjak Welcome to the community. You could try another browser or incognito window. If this will not provide a success, you need to raise a support issue, via Atlassian Support Here on the community we are users of the products, but we can't access instances, so we can't help out in these cases.

Hi @Christine Britner Refresh your page, it could be that you ar logged out or you have taken to long to take action Otherwise reach out to your admin and have them look at the log files on the server on what is the reason for this failure.

HI @Udismita Sarma Welcome to the community. in Atlassian admin (User management) are you granted the Agent role? And if in Jira Settings you access the Spaces option, it the project there? You will need to add yourself to the administrator and/or Service Desk Team role on the project

Hi @Anderson Paul Where/are you on a free plan? When did you or another user login for the last time? If this has been more then 90 days ago, the subscription will be set inactive and if this is even longer, also have been deleted. Reach out to Atlassian Support and choose the billing option on raising a request.

Hi @Doug Smith You could use automaton for this in combination with custom fields. Store the time stamp in a custom field based on an action, and have a rule that calculates the difference. You would need to use smart values. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/ 

Hi @Bhuvanesh Kachave Don't use a saved or bookmarked URL. These url story sessions information, and if a session has timed out the url won't work anymore. Can you browse to the home page of Jira and login and then localise the issue or filter and select it, does it work then?

Hi @Ramesh Krishnan Create an automation rule based on a scheduled trigger. Use a JQL in the trigger, example: "Description is empty or Sprit is empty" and add a mail action to sent mail to reporter and/or assignee. Add conditions if required Try it out and provide your feedback if this is not succeeding, then provide…

Hi @Adnan Haider If you consider out-of-the-box solutions, no, you can't connect Azure with Jira without Guard. Depending on your needs, Marketplace apps may help you. atlassian-guard-and-cloud-migrations 

Hi @Rob B No I'm talking about Jira. If you can't access automation that means, you are not a space and/or Jira admin. Oh, if your tags on the request are correct, you don't have automation. Version 7, there is even no support on this version anymore You will need to update or see how to achieve this with scriptrunner.…

Hi @Yoonah Jung You should reach out to Xray support and provide their support team with the details on this. As here on the community we are users like you and can't access app logs etc.. https://jira.getxray.app/servicedesk/customer/portal/2/user/login?destination=portal%2F2 

Hi @Rob B Automation can be found on space and global level. Go to the space settings to get to automaton for the space. Via The System option, you can go to Global administration. On space level, all automations created are scoped to the space on global level, scope pof a rule can be defined from multiple project or to all

HI @Christoph Bode Welcome to the community. Reach out to the Admin of the Atlassian GM instance and ask the admin to change the email address associated to your account on their instance.

Hi @Support iCom Welcome to the community. You can select the text field with your mouse or use the "Tab" button. To add the link, just press "Enter"

Hi @Schmitte_ Jan I do'n't think your requirement can be handled with a Journey. With automation this could be handled, but in a Journey, the dependency seems apply to all work items are set to Done, even if they don't exist.

Hi @sujit kumar Then you would need to use automation as an example to get the created property and store it in a custom field.

Hi @Anupam Pandey Please start using the API V3 endpoint, as I mentioned the V2 option is deprecated.

Hi @Gerardo Saca Yes you can, but you can't use a service account in Jira for this. But on using oAuth, you first need to authorise with the token, to get the oAuth reply token, that token needs to be used in the call to get the board infroation.…